Information Systems Enabled Corporate Transformation: Evaluation of Electronic Customer Relationship Management in the Service Sector. Customer relationship management (CRM) is a business and marketing strategy that integrates technology, process and business activities around the customer. Only 30% of electronic CRM efforts have been successfully implemented because stakeholder expectations are typically neglected. This issue underlines the importance of the ?soft? organisational issues involve ....Information Systems Enabled Corporate Transformation: Evaluation of Electronic Customer Relationship Management in the Service Sector. Customer relationship management (CRM) is a business and marketing strategy that integrates technology, process and business activities around the customer. Only 30% of electronic CRM efforts have been successfully implemented because stakeholder expectations are typically neglected. This issue underlines the importance of the ?soft? organisational issues involved with the evaluation of information systems. By evaluating the change management process and modelling the impact of e-CRM enabled change, management strategies will be developed to enable its successful implementation. The research will provide a greater understanding for evaluating the performance of e-CRM solutions, as well as uncover opportunities for organisational related change.Read moreRead less
How do qualifications delivered by enterprises contribute to improved skill levels and other benefits for companies, workers and the nation? This project investigates the role of employer-based qualifications training in developing the skills and prospects of the Australian workforce and the competitive capabilities of companies. It focuses on enterprises that are accredited to deliver qualifications to their own workers, providing data to improve and expand this form of training.
Analysis of effective offshoring processes for Australian organisations. The offshore outsourcing of business processes is a new, largely unexplored and under-theorised area that is placing great pressure on Australian organisations. This research aims to develop models of best practice for offshoring by Australian organisations through a series of cases studies commencing with the industry partner, Repcol Limited. The research will identify what business processes are core, what processes can b ....Analysis of effective offshoring processes for Australian organisations. The offshore outsourcing of business processes is a new, largely unexplored and under-theorised area that is placing great pressure on Australian organisations. This research aims to develop models of best practice for offshoring by Australian organisations through a series of cases studies commencing with the industry partner, Repcol Limited. The research will identify what business processes are core, what processes can be offshored, whether to use third parties or have captive operations, and what factors need to be addressed in order to utilise offshoring to strengthen Australian organisations and enable them to take advantage of global strategic opportunities for growth.Read moreRead less
The Acoustic, Control and Aerodynamic Aspects of the Entecho Hoverpod. The development of small aerial vehicles, both manned and unmanned is a growing market in the aviation industry. This market sector has the potential to provide cheap, environmentally friendly transport solutions for the defence purposes, law enforcement agencies and emergency and recreational vehicles. This project serves to enhance Australia's position in this market by helping a local company develop its technology in a ....The Acoustic, Control and Aerodynamic Aspects of the Entecho Hoverpod. The development of small aerial vehicles, both manned and unmanned is a growing market in the aviation industry. This market sector has the potential to provide cheap, environmentally friendly transport solutions for the defence purposes, law enforcement agencies and emergency and recreational vehicles. This project serves to enhance Australia's position in this market by helping a local company develop its technology in a cost effective and timely manner. The progress made in the three research aspects will also advance areas of science and technology with practical applications other than aerial vehicles.Read moreRead less
Managing knowledge in telehealth projects: creating better solutions and improving patient care. Telehealth is the use of information and communication technologies for the delivery of healthcare and medical education across a distance. This project will propose more effective ways to support telehealth initiatives by managing the knowledge and expertise that is an integral part of such projects, resulting in improved outcomes.
Palladium Based Mobile Agent System for Collaborative Environments. This project aims to (a) develop a Palladium based mobile agent methodology and System for collaborative environments and to (b) construct a testbed that involves the creation of Palladium and mobile agent system to test it on "Virtual Community", that is, a real commercial application provided by our partner investigator for proof of concept.
Transforming Microgrid to Virtual Power Plant –ICT Frameworks,Tools,Control. The project aims to enhance large scale renewable penetrations to national power grid by advancing control, optimization, and ancillary services of Virtual Power Plants (VPPs), considering different disruptive events including recent South Australian blackout. This project expects to create new control, frame communication architecture, develop plug and play type IoT enabled grid interfacing inverter, and optimize resou ....Transforming Microgrid to Virtual Power Plant –ICT Frameworks,Tools,Control. The project aims to enhance large scale renewable penetrations to national power grid by advancing control, optimization, and ancillary services of Virtual Power Plants (VPPs), considering different disruptive events including recent South Australian blackout. This project expects to create new control, frame communication architecture, develop plug and play type IoT enabled grid interfacing inverter, and optimize resource management for distributed VPPs. The anticipated benefits from this institutional level collaborations are that VPPs help in enhancing national power grid operations during normal and disruptive conditions when more renewables are connected and also secure benefits of consumers, prosumers, and grid operators.Read moreRead less
High-speed bidirectional optical interconnects for board-to-board communications. The project will contribute directly to Australia's participation in various ICT industries through the development of innovative solutions and will increase the knowledge and skills base in silicon-photonics. The development of the proposed board-to-board high-speed optical interconnect prototypes will result in R&D outcomes well-matched to the needs and interests of Australian companies; this project will assist ....High-speed bidirectional optical interconnects for board-to-board communications. The project will contribute directly to Australia's participation in various ICT industries through the development of innovative solutions and will increase the knowledge and skills base in silicon-photonics. The development of the proposed board-to-board high-speed optical interconnect prototypes will result in R&D outcomes well-matched to the needs and interests of Australian companies; this project will assist Australia to capitalise on new technology and to become a significant player in the next ICT boom. This project will put Australia at the cutting edge of high-speed interconnect technology and will generate income through licensing the technology and the establishment of spin-off opportunities in both Australia and off-shore.Read moreRead less
Design of a Reference Methodology for Extended Enterprise Architecture. Enterprises have nowadays a very critical perception of the actual benefits of Information Technology (IT). Significant investments in IT infrastructures have been made. However, in many cases no monetary benefits could be demonstrated. Enterprises Architectures provide a way to link the business and the IT perspective. This project aims to develop an operational methodology with a solid theoretical foundation for the design ....Design of a Reference Methodology for Extended Enterprise Architecture. Enterprises have nowadays a very critical perception of the actual benefits of Information Technology (IT). Significant investments in IT infrastructures have been made. However, in many cases no monetary benefits could be demonstrated. Enterprises Architectures provide a way to link the business and the IT perspective. This project aims to develop an operational methodology with a solid theoretical foundation for the design of such Enterprise Architectures. The outcomes and the innovation of this project are an extension of the popular Zachman Framework. Integrated modelling techniques proposed within the Architecture of Integrated Information Systems will be used to populate this framework.Read moreRead less
Exemplary early childhood educators at work: A multi-level investigation. Exemplary early childhood educators at work: A multi-level investigation. This project aims to inform strategies to better attract, prepare, recognise, support and retain a high quality workforce, by investigating the complexity of early childhood educators’ work. Seemingly entrenched workforce shortages threaten the objectives that governments and families seek through investment in early childhood education. Popular imag ....Exemplary early childhood educators at work: A multi-level investigation. Exemplary early childhood educators at work: A multi-level investigation. This project aims to inform strategies to better attract, prepare, recognise, support and retain a high quality workforce, by investigating the complexity of early childhood educators’ work. Seemingly entrenched workforce shortages threaten the objectives that governments and families seek through investment in early childhood education. Popular images of work with young children as easy and instinctual, or of teaching as only school based, mislead potential workforce entrants and erode the status of educators, leading to attrition. This project’s audit and description of exemplary educators’ work, across each level of mandated qualification, will inform strategies to sustain a high quality early childhood workforce into the future.Read moreRead less