Enhancing employee safety in response to workplace violence. International and national trends indicate that workplace violence is a significant growing problem. Poorly managed, victims can suffer physical and psychological trauma, and employers risk increases in workers compensation claims, insurance premiums, employee turnover, sick leave and low morale. There is a dearth of research into the effectiveness of training employees to predict, control and defuse aggressive incidents, yet this is a ....Enhancing employee safety in response to workplace violence. International and national trends indicate that workplace violence is a significant growing problem. Poorly managed, victims can suffer physical and psychological trauma, and employers risk increases in workers compensation claims, insurance premiums, employee turnover, sick leave and low morale. There is a dearth of research into the effectiveness of training employees to predict, control and defuse aggressive incidents, yet this is a significant priority for many industries. This project will develop and evaluate a new best practice aggression minimisation training program with 200 mental health employees by an RCT assessing gains in safety, knowledge, skills and confidence in managing violence.Read moreRead less
An evaluation of the effects of individual and environmental factors on participation in training, and the quality of training outcomes. The aim of the project is to examine the factors that influence the effectiveness of personnel training programs. The outcomes that will be examined include trainee satisfaction, learning, and subsequent job performance (transfer). The project will involve an annual survey of all trainees, trainers, supervisors and workplace assessors associated with the traini ....An evaluation of the effects of individual and environmental factors on participation in training, and the quality of training outcomes. The aim of the project is to examine the factors that influence the effectiveness of personnel training programs. The outcomes that will be examined include trainee satisfaction, learning, and subsequent job performance (transfer). The project will involve an annual survey of all trainees, trainers, supervisors and workplace assessors associated with the training programs being delivered as part of the Queensland Public Service Enterprise Bargain. The research program will contribute to a growing body of research examining the contribution of individual differences and environmental factors to training quality. The major practical benefit of the research will be the development of training management and audit systems that allow organizations to maximise the effectiveness of training.Read moreRead less
Integrating between-person and within-person approaches to personality in the workplace. Personality tests are used to predict well being and productivity at work and are often used for personnel decisions within organisations in developed countries, including Australia. The treatment of personality as a fixed set of traits that produce similar responses across situations ignores human variability across situations which is needed for design of interventions to make humans happier and more effec ....Integrating between-person and within-person approaches to personality in the workplace. Personality tests are used to predict well being and productivity at work and are often used for personnel decisions within organisations in developed countries, including Australia. The treatment of personality as a fixed set of traits that produce similar responses across situations ignores human variability across situations which is needed for design of interventions to make humans happier and more effective at work. The results of tests of the integrated model of personality will be used to design interventions for the development of responses that lead to greater well being and effectiveness of managers in work settings.Read moreRead less
Cognitive Cue Analysis: Seeing the Unseen in Human Performance. The aim of this project is to examine a radically new approach to the assessment of pilots. We have created a new theoretical model that links the way in which cues are accessed to the application of various skills including decision-making. In validating this model, our objective is to develop a tool that will assist the evaluation of particular skills in a wide range of environments, including aviation. This significance of this p ....Cognitive Cue Analysis: Seeing the Unseen in Human Performance. The aim of this project is to examine a radically new approach to the assessment of pilots. We have created a new theoretical model that links the way in which cues are accessed to the application of various skills including decision-making. In validating this model, our objective is to develop a tool that will assist the evaluation of particular skills in a wide range of environments, including aviation. This significance of this project lies in the development of an innovative model of the relationship between between cues and the application of skills. We expect that the outcomes of this project will lead to much more efficient and accurate assessments of performance, and the opportunity to target particular skills. This will lead to savings for training organisations and increased safety in transportation industries.Read moreRead less
Training for Adaptability: The role of errors, exceptions and rules of thumb. This project involving collaboration among three fire services across two states and two universities aims to develop theoretical and evidenced-based error and exceptions training in the prediction of fire behaviour among novices and experts. The project will advance significantly our understanding of ways of adapting knowledge and updating and improving rules of thumb for complex decision-making. An innovative new cri ....Training for Adaptability: The role of errors, exceptions and rules of thumb. This project involving collaboration among three fire services across two states and two universities aims to develop theoretical and evidenced-based error and exceptions training in the prediction of fire behaviour among novices and experts. The project will advance significantly our understanding of ways of adapting knowledge and updating and improving rules of thumb for complex decision-making. An innovative new critical incident recording system will be developed that identifies the cognitive determinants of errors. Tightly controlled laboratory studies will be combined with field studies leading to improved theoretical understanding as well as practical outcomes for the fire services.Read moreRead less
Flexible Expertise in Senior Executives. The prosperity of Australian society requires effective management in the face of accelerating economic, technological, social, and environmental changes. Leaders of Australian organizations must display flexibility in responding to the increasingly fluid and complex problems that confront them if they are to succeed in the global economy. An innovative model of flexible expertise that links synergisms of knowledge, self-regulatory processes, transfer and ....Flexible Expertise in Senior Executives. The prosperity of Australian society requires effective management in the face of accelerating economic, technological, social, and environmental changes. Leaders of Australian organizations must display flexibility in responding to the increasingly fluid and complex problems that confront them if they are to succeed in the global economy. An innovative model of flexible expertise that links synergisms of knowledge, self-regulatory processes, transfer and learning will be developed in studies of managers from leading Australian organizations. The results will be used to inform programs to accelerate the development of flexible expertise and leadership skills and address the current lack of human capital to fill executive leadership roles.Read moreRead less
Digital communication and work stress. This project aims to examine email load and its effects on work pressure, health, sleep and recovery using a national longitudinal design and innovative diary research. The project intends to advance theoretical and practical understanding of the well-being of staff and the impact of technological and competitiveness in the context of Australian universities. Expected outcomes include will address a gap in research by including casual employees, so that the ....Digital communication and work stress. This project aims to examine email load and its effects on work pressure, health, sleep and recovery using a national longitudinal design and innovative diary research. The project intends to advance theoretical and practical understanding of the well-being of staff and the impact of technological and competitiveness in the context of Australian universities. Expected outcomes include will address a gap in research by including casual employees, so that the findings can potentially benefit all occupational groups. In addition to assisting university management to attain healthier work environments, the project may benefit other Australian workers.Read moreRead less
Helping retail employees deal with threatening situations at work: Coping with acute and chronic stressors. This research will develop best practice protocols in the retail sector for employee training in handling and responding to difficult customers and stressful and traumatic incidents. In addition, this research proposes to develop best practice protocols for employer responding and for assessment and treatment of employees in the retail sector. The national benefit will be a healthier, happ ....Helping retail employees deal with threatening situations at work: Coping with acute and chronic stressors. This research will develop best practice protocols in the retail sector for employee training in handling and responding to difficult customers and stressful and traumatic incidents. In addition, this research proposes to develop best practice protocols for employer responding and for assessment and treatment of employees in the retail sector. The national benefit will be a healthier, happier and more productive retail sector workforce. The results are likely to be applicable to other sectors of the Australian workforce and thus have broad national/community benefits.Read moreRead less
The dynamic interplay of physical and psychosocial safety in frontline healthcare workplaces in Australia and Malaysia. The healthcare industry is under immense pressure. Urgent attention is needed to reduce strains on workers and costs in healthcare. This project will meet these joint objectives through modelling and developing a system that integrates both physical and psychosocial facets to enhance the psychological and physical health of workers and quality care.
The significance of psychosocial safety climate, health and happiness for productivity at work. Despite national efforts, for a decade workers compensation claims for work stress have remained stable. This project proposes an innovative science driven multilevel process model, with organisational psychosocial safety climate as a lead indicator of productivity loss (for example, time loss), and a conditioner of paths linking job demands, job resources, work engagement, happiness, mental (for exam ....The significance of psychosocial safety climate, health and happiness for productivity at work. Despite national efforts, for a decade workers compensation claims for work stress have remained stable. This project proposes an innovative science driven multilevel process model, with organisational psychosocial safety climate as a lead indicator of productivity loss (for example, time loss), and a conditioner of paths linking job demands, job resources, work engagement, happiness, mental (for example, depression) and physical health to productivity. This four wave longitudinal study of 3000 Australian workers, also linking to objective workers compensation data, will provide fresh insights regarding workplace primary prevention. Read moreRead less