Literacy and Numeracy, Schooling, Neighbourhoods and Labour Market Success. Our research will assess the role of literacy and numeracy in explaining the educational attainment and labour markets outcomes of young Australians, after accounting for background characteristics and school and neighbourhood effects. By exploiting differences in Australian jurisdictions? school structures, it will enable, for the first time, the direct estimation of the effect of schooling on literacy and numeracy. T ....Literacy and Numeracy, Schooling, Neighbourhoods and Labour Market Success. Our research will assess the role of literacy and numeracy in explaining the educational attainment and labour markets outcomes of young Australians, after accounting for background characteristics and school and neighbourhood effects. By exploiting differences in Australian jurisdictions? school structures, it will enable, for the first time, the direct estimation of the effect of schooling on literacy and numeracy. This will clarify the role of literacy and numeracy in subsequent decisions to acquire more human capital through education. This will enable more precise estimates of the contribution of literacy and numeracy to subsequent labour market outcomes achieved by young Australians.Read moreRead less
A Protocol for Customer Relationship Management Implementation and Evaluation. In 2001, companies worldwide invested US$20 billion (US$125 billion by 2004) in Customer Relationship Management (CRM). Despite the magnitude of this investment, the general consensus among practitioners is that most CRM systems have failed to live up to expectations. This is somewhat alarming, given that the theoretical underpinnings of relationship management are both well developed and intuitively sound. This pr ....A Protocol for Customer Relationship Management Implementation and Evaluation. In 2001, companies worldwide invested US$20 billion (US$125 billion by 2004) in Customer Relationship Management (CRM). Despite the magnitude of this investment, the general consensus among practitioners is that most CRM systems have failed to live up to expectations. This is somewhat alarming, given that the theoretical underpinnings of relationship management are both well developed and intuitively sound. This project investigates the contradiction between relationship theory and CRM practice. It will identify and synthesise critical factors in the success or failure of attempts to implement CRM as a preliminary stage to developing a protocol for successful CRM implementation and evaluation.Read moreRead less
Building Better Brands: A Study of Australian Organizations and Consumers. The study is the first to be undertaken in the world to develop a knowledge management system of brand development and management. It focuses on understanding how branding strategies increase the competitiveness of Australian industry. The study also explores linkages of branding strategy to consumer perceptions of brand value. The model is firmly placed in a global market context, contrasting domestic, exported and im ....Building Better Brands: A Study of Australian Organizations and Consumers. The study is the first to be undertaken in the world to develop a knowledge management system of brand development and management. It focuses on understanding how branding strategies increase the competitiveness of Australian industry. The study also explores linkages of branding strategy to consumer perceptions of brand value. The model is firmly placed in a global market context, contrasting domestic, exported and imported brands. The focus is strongly orientated toward improving Australia's competitiveness and global performance. This study is vital as the economic superiority of strong nations is evident in the value and strength of their industries' brands.Read moreRead less
Determinants of Variations in Productivity Growth across the States of Australia: Aggregate and Sectoral Analyses. This research project will investigate factors which account for differences in economic and productivity growth performance across the states of Australia. This is a topic of considerable significance to academic researchers, policy-makers, and the public at large. The proposed project will be at the forefront of international research in two sub-areas, namely analysis of inters ....Determinants of Variations in Productivity Growth across the States of Australia: Aggregate and Sectoral Analyses. This research project will investigate factors which account for differences in economic and productivity growth performance across the states of Australia. This is a topic of considerable significance to academic researchers, policy-makers, and the public at large. The proposed project will be at the forefront of international research in two sub-areas, namely analysis of interstate productivity growth at a sectoral level, and measurement of productivity growth in services industries. It will break new ground in Australian research in two respects, namely estimation of state capital stocks, and analysis of total factor productivity on an interstate basis.
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Why poorer students are less likely to go to university: Theoretical and empirical evidence for Australia with implications for policy. This project will improve our understanding of the factors that lead to the under-representation of low income students in universities in Australia and other countries. The focus of the analysis will be the impact of a student's family and household environment and innate ability on their school performance, an essential pre-requisite for university admission, ....Why poorer students are less likely to go to university: Theoretical and empirical evidence for Australia with implications for policy. This project will improve our understanding of the factors that lead to the under-representation of low income students in universities in Australia and other countries. The focus of the analysis will be the impact of a student's family and household environment and innate ability on their school performance, an essential pre-requisite for university admission, together with the costs of university education. Identifying the relative importance of these factors in determining educational success will enable families, schools, universities and educational policy-makers to improve opportunities for high ability students from all socioeconomic backgrounds. This will in turn enhance economic growth and productivity, benefiting all Australians.Read moreRead less
An investigation into consumer perspectives on emotional, attitudinal and behavioural loyalty. Attracting and retaining loyal customers is central to the economic viability of organisations. Yet, scholars have not resolved how to define brand loyalty, what contributes to brand loyalty for different services, products and industries over time nor the appropriate application of brand loyalty measures in different contexts. Current conceptualisations overlook the role of emotion and its relations ....An investigation into consumer perspectives on emotional, attitudinal and behavioural loyalty. Attracting and retaining loyal customers is central to the economic viability of organisations. Yet, scholars have not resolved how to define brand loyalty, what contributes to brand loyalty for different services, products and industries over time nor the appropriate application of brand loyalty measures in different contexts. Current conceptualisations overlook the role of emotion and its relationship with the other dimensions of brand loyalty. The proposed project will be the first application of a prototype approach and one of the few studies to use quantitative longitudinal research techniques to further understanding of what brand loyalty is and how it develops.Read moreRead less
A Review of Work for the Dole as a Labour Market Program. The project will review the Work for the Dole program in terms of its first formal objective (to install work habits in young people)and in the wider context of giving young unemployed people the skills and confidence that will increase their chances of finding employment. The principal research tools used will be sample surveys and in-depth interviews. An independent substantial review will give a firm basis for discussions of the progr ....A Review of Work for the Dole as a Labour Market Program. The project will review the Work for the Dole program in terms of its first formal objective (to install work habits in young people)and in the wider context of giving young unemployed people the skills and confidence that will increase their chances of finding employment. The principal research tools used will be sample surveys and in-depth interviews. An independent substantial review will give a firm basis for discussions of the program, including how it can be improved and whether or not, given the political imperatives to retain it,it is desirable to increase expenditure on it.Read moreRead less
Public-Private-Partnership Governance and Performance: An Empirical Assessment. While Australia's rural and regional communities require improved infrastructure services at reduced costs and higher quality; infrastructure costs are significant and governments' funds are insufficient to meet demand. Public-private-partnerships (PPPs), if they work successfully, can be the key to meet this demand. As PPPs reduce the financial investment that governments need to make, the greater the opportunity fo ....Public-Private-Partnership Governance and Performance: An Empirical Assessment. While Australia's rural and regional communities require improved infrastructure services at reduced costs and higher quality; infrastructure costs are significant and governments' funds are insufficient to meet demand. Public-private-partnerships (PPPs), if they work successfully, can be the key to meet this demand. As PPPs reduce the financial investment that governments need to make, the greater the opportunity for considered infrastructure development, if the PPPs are successful and meet their intended financial and social objectives. Thus, a better understanding of the performance outcomes of different governance mechanisms in PPPs can result in less expensive and better infrastructure services for Australia's communities.Read moreRead less
Enhancing the National Benefit of Volunteers through Career Development in Community Organisations: A Case Study of Senior Volunteers. This project aims to determine the benefits of career development in enhancing volunteer performance and volunteer retention, with particular attention to the needs of senior volunteers. Research concerning career development is fundamentally important in the paid workforce; little investigation has occurred in the economically important and parallel area of volu ....Enhancing the National Benefit of Volunteers through Career Development in Community Organisations: A Case Study of Senior Volunteers. This project aims to determine the benefits of career development in enhancing volunteer performance and volunteer retention, with particular attention to the needs of senior volunteers. Research concerning career development is fundamentally important in the paid workforce; little investigation has occurred in the economically important and parallel area of volunteer development. The project will build on preliminary research by the Chief Investigators by developing and testing a research instrument underpinned by career development theory. The anticipated outcomes will be (a) an improved understanding of volunteer needs within an organisation through career matching and development, (b) a generic "tool kit" for organisations wishing to develop and maintain volunteers, particularly their more experienced and senior ones and (c) a benefit to the emotional and physical well-being of the community in general and volunteers in particular.Read moreRead less
The Impact of Customer-Focused Business Strategies on Organisational Performance in a Professional Service Context. The study poses important new questions about the impact well-established customer marketing approaches, such as value, have, within a professional service environment. It is unclear whether organisations focus on such concepts when developing strategy and, if so, how they use them when formulating strategy and this will be investigated. A second question, which is of academic and ....The Impact of Customer-Focused Business Strategies on Organisational Performance in a Professional Service Context. The study poses important new questions about the impact well-established customer marketing approaches, such as value, have, within a professional service environment. It is unclear whether organisations focus on such concepts when developing strategy and, if so, how they use them when formulating strategy and this will be investigated. A second question, which is of academic and practical importance, is the impact such strategies have on organisational performance, and this will also be examined. Understanding the link between strategy and organisational performance is vital as managers have difficulty assessing the relevance of their marketing activities.Read moreRead less