An Investigation of Export Performance Determinants Across Service Types. The objective of this research is to investigate the export performance drivers of services firms, and consider how these drivers differ across service types. Previous research into export performance drivers has focused primarily on manufacturers. However, theory in services marketing suggests that there are not only key differences between service firms and manufacturers, but also key differences across different service ....An Investigation of Export Performance Determinants Across Service Types. The objective of this research is to investigate the export performance drivers of services firms, and consider how these drivers differ across service types. Previous research into export performance drivers has focused primarily on manufacturers. However, theory in services marketing suggests that there are not only key differences between service firms and manufacturers, but also key differences across different service types. This research is both timely and critical given the recently stated Federal Government objective of doubling the number of exporters over the next five years, and the fact that the services sector is the fastest growing export sector.Read moreRead less
Building Better Brands: A Study of Australian Organizations and Consumers. The study is the first to be undertaken in the world to develop a knowledge management system of brand development and management. It focuses on understanding how branding strategies increase the competitiveness of Australian industry. The study also explores linkages of branding strategy to consumer perceptions of brand value. The model is firmly placed in a global market context, contrasting domestic, exported and im ....Building Better Brands: A Study of Australian Organizations and Consumers. The study is the first to be undertaken in the world to develop a knowledge management system of brand development and management. It focuses on understanding how branding strategies increase the competitiveness of Australian industry. The study also explores linkages of branding strategy to consumer perceptions of brand value. The model is firmly placed in a global market context, contrasting domestic, exported and imported brands. The focus is strongly orientated toward improving Australia's competitiveness and global performance. This study is vital as the economic superiority of strong nations is evident in the value and strength of their industries' brands.Read moreRead less
Reducing irresponsible gambling: Changing a justification to an avoidance strategy. The results will aid policy makers in their assessment of harm minimisation strategies such as voluntary self-exclusion. Discovering when 'flawed' thinking about previous gambling episodes can be used to justify potentially irresponsible gambling decisions will assist in the design of new prevention measures for irresponsible gamblers and those at risk. The strategies developed here will be useful for gamblers to ....Reducing irresponsible gambling: Changing a justification to an avoidance strategy. The results will aid policy makers in their assessment of harm minimisation strategies such as voluntary self-exclusion. Discovering when 'flawed' thinking about previous gambling episodes can be used to justify potentially irresponsible gambling decisions will assist in the design of new prevention measures for irresponsible gamblers and those at risk. The strategies developed here will be useful for gamblers to empower themselves and avoid behaviour they will regret later. Australia will benefit from insights into how and why irresponsible episodes occur and how to prevent them. Read moreRead less
Competitive supplier bidding in supply chains. This project will use mathematical modelling to contribute to better management practice in dealing with procurement. With the increasing use of auctions and sophisticated bidding procedures it is essential to improve our understanding of this important area.
Balancing the needs of customers and employees following service failure: A dyadic psychosocial approach. Service industries dominate Australia's economy. When service fails, conflicts frequently ensue, leaving customers and employees feeling angry and stressed. Consequent social and economic costs are enormous. This project addresses the research priority of promoting and maintaining good health by identifying ways in which customers and employees can resolve service problems such that particip ....Balancing the needs of customers and employees following service failure: A dyadic psychosocial approach. Service industries dominate Australia's economy. When service fails, conflicts frequently ensue, leaving customers and employees feeling angry and stressed. Consequent social and economic costs are enormous. This project addresses the research priority of promoting and maintaining good health by identifying ways in which customers and employees can resolve service problems such that participants' psychosocial needs are met and outcomes for both parties are optimised. Findings will strengthen Australia's social and economic fabric by providing strategies to increase customer satisfaction and reduce worker stress. Service firms will benefit from a more loyal customer-base, and reduced employee absenteeism, turnover and compensation claims. Read moreRead less
The Impact of Customer-Focused Business Strategies on Organisational Performance in a Professional Service Context. The study poses important new questions about the impact well-established customer marketing approaches, such as value, have, within a professional service environment. It is unclear whether organisations focus on such concepts when developing strategy and, if so, how they use them when formulating strategy and this will be investigated. A second question, which is of academic and ....The Impact of Customer-Focused Business Strategies on Organisational Performance in a Professional Service Context. The study poses important new questions about the impact well-established customer marketing approaches, such as value, have, within a professional service environment. It is unclear whether organisations focus on such concepts when developing strategy and, if so, how they use them when formulating strategy and this will be investigated. A second question, which is of academic and practical importance, is the impact such strategies have on organisational performance, and this will also be examined. Understanding the link between strategy and organisational performance is vital as managers have difficulty assessing the relevance of their marketing activities.Read moreRead less
How can Small Economies Create Globally Competitive Firms in New High-Tech Industries? In today's competitive world, governments have to develop better policies to stimulate economic growth. This research will provide Australian policy makers systematic empirical evidence to develop a dedicated policy aimed at stimulating the internationalization of new ventures in biotechnology, which constitutes a frontier high-tech area. Our study and the policy recommendations that will emerge from it can ha ....How can Small Economies Create Globally Competitive Firms in New High-Tech Industries? In today's competitive world, governments have to develop better policies to stimulate economic growth. This research will provide Australian policy makers systematic empirical evidence to develop a dedicated policy aimed at stimulating the internationalization of new ventures in biotechnology, which constitutes a frontier high-tech area. Our study and the policy recommendations that will emerge from it can have a big economic impact because the health sector in biotechnology is a growing hi-tech area and has much potential to create value for the society. Read moreRead less
Customer Rage Spectrum Emotions in Service Failure Encounters: Linking Experience, Expression, Behaviour and Organisational Responses. Customer rage has recently received considerable attention in the press. Yet, organisations are ill-equipped to deal with this disturbing phenomenon. This ground-breaking research will help business and government service organisations better understand and respond to customer rage in order to avoid economic, social and emotional losses, and minimise damage to pr ....Customer Rage Spectrum Emotions in Service Failure Encounters: Linking Experience, Expression, Behaviour and Organisational Responses. Customer rage has recently received considerable attention in the press. Yet, organisations are ill-equipped to deal with this disturbing phenomenon. This ground-breaking research will help business and government service organisations better understand and respond to customer rage in order to avoid economic, social and emotional losses, and minimise damage to property and persons. Such practices should result in stress reduction among consumers and front-line employees, thereby lowering society's healthcare costs and improving citizens' overall quality of life. Since the research examines how customer rage varies across East-West cultures, the results will also have significant international impact. Read moreRead less
Generalizing Multi-level Decision Support Handling Multi-objectives, Multi-followers and Uncertainty for Critical Resource Planning. The proposed multi-level optimisation techniques and fuzzy multi-objective multi-follower multi-level decision support system can be used widely in government and industries of Australia to reduce decision blindness, improve decision effectiveness, and therefore has the potential to increase the competitiveness of organizations. Many organizations in Australia are ....Generalizing Multi-level Decision Support Handling Multi-objectives, Multi-followers and Uncertainty for Critical Resource Planning. The proposed multi-level optimisation techniques and fuzzy multi-objective multi-follower multi-level decision support system can be used widely in government and industries of Australia to reduce decision blindness, improve decision effectiveness, and therefore has the potential to increase the competitiveness of organizations. Many organizations in Australia are decentralized and have a hierarchical structure. The proposed techniques are extremely effective for such kinds of organizations in critical planning, management and policy making, including tourism resource planning, water resource management, financial planning, healthcare planning, land-use planning, production planning, transportation planning, and power market planning.Read moreRead less
Group Decision Support Systems for Fuzzy Multi-objective Decision Problems. Most real-world decisions in organisations are made by groups addressing multi-objectives. Further, the decision objectives are frequently characterized by fuzzy parameters and decision makers often utilise fuzzy judgments in attempting to reach optimal solutions. The project is the first to address all these issues: fuzzy objectives, fuzzy judgements, multi-objectives and groups in decision-making. The project will deve ....Group Decision Support Systems for Fuzzy Multi-objective Decision Problems. Most real-world decisions in organisations are made by groups addressing multi-objectives. Further, the decision objectives are frequently characterized by fuzzy parameters and decision makers often utilise fuzzy judgments in attempting to reach optimal solutions. The project is the first to address all these issues: fuzzy objectives, fuzzy judgements, multi-objectives and groups in decision-making. The project will develop a set of interactive decision-making methods to be used by groups solving fuzzy multi-objective decision problems with the allowance of fuzzy judgements, then develop a group decision support system to implement the methods. These outcomes can be immediately used by suitable Australian organisations.Read moreRead less