Service Ecosystems Management for Collaborative Process Improvement. Australian government agencies currently explore opportunities for streamlining their business processes. A promising approach relates to the improvement of cross-agency processes based on service-enabled technologies. This project will use requirements within Queensland Government for the design of a service ecosystem and methodological and management concepts to derive a general framework for intra-organisational ecosystems. ....Service Ecosystems Management for Collaborative Process Improvement. Australian government agencies currently explore opportunities for streamlining their business processes. A promising approach relates to the improvement of cross-agency processes based on service-enabled technologies. This project will use requirements within Queensland Government for the design of a service ecosystem and methodological and management concepts to derive a general framework for intra-organisational ecosystems. Though the focus will be on government processes, the project will generalise beyond this scope for a wider uptake of service ecosystems in Australian organisations. This will lead to reduced process costs and risks and will leverage the exploration of new revenue streams, e.g. shared services and reward schemes.Read moreRead less
Information Systems Enabled Corporate Transformation: Evaluation of Electronic Customer Relationship Management in the Service Sector. Customer relationship management (CRM) is a business and marketing strategy that integrates technology, process and business activities around the customer. Only 30% of electronic CRM efforts have been successfully implemented because stakeholder expectations are typically neglected. This issue underlines the importance of the ?soft? organisational issues involve ....Information Systems Enabled Corporate Transformation: Evaluation of Electronic Customer Relationship Management in the Service Sector. Customer relationship management (CRM) is a business and marketing strategy that integrates technology, process and business activities around the customer. Only 30% of electronic CRM efforts have been successfully implemented because stakeholder expectations are typically neglected. This issue underlines the importance of the ?soft? organisational issues involved with the evaluation of information systems. By evaluating the change management process and modelling the impact of e-CRM enabled change, management strategies will be developed to enable its successful implementation. The research will provide a greater understanding for evaluating the performance of e-CRM solutions, as well as uncover opportunities for organisational related change.Read moreRead less
Supply Chain Management and eProcurement. This project will assist Australian firms assess the impact of emerging Internet-enabled electronic business (e-business) initiatives in the area of procurement and supply chain management. The aims are to identify factors that constrain/enable e-procurement in creating sustained value; describe key elements of suceses in the development, application and effective use of e-procurement; provide the basis for assessing progress in understanding and use of ....Supply Chain Management and eProcurement. This project will assist Australian firms assess the impact of emerging Internet-enabled electronic business (e-business) initiatives in the area of procurement and supply chain management. The aims are to identify factors that constrain/enable e-procurement in creating sustained value; describe key elements of suceses in the development, application and effective use of e-procurement; provide the basis for assessing progress in understanding and use of successive waves of innovation in areas of e-procurement and supply chain management; and develop industry benchmarks for critical dimensions of effectiveness in these areas.Read moreRead less
Application Frameworks for Collaborative Learning. We will pioneer the use of key software engineering techniques - design patterns and application frameworks - to reduce the cost and improve the quality of online collaborative learning activities. For the first time, we will combine software engineering and educational knowledge to use design patterns to describe best practice for these activities in engineering terms; we will use application frameworks to aggregate these patterns and implement ....Application Frameworks for Collaborative Learning. We will pioneer the use of key software engineering techniques - design patterns and application frameworks - to reduce the cost and improve the quality of online collaborative learning activities. For the first time, we will combine software engineering and educational knowledge to use design patterns to describe best practice for these activities in engineering terms; we will use application frameworks to aggregate these patterns and implement them as a readily usable tool. The result will be a powerful new generation of stable collaborative eLearning tools with enhanced scalability, interoperability and adaptability.Read moreRead less
An Organisation Oriented Framework for Collaborative Business Processes. Business integration and enterprise computing is at the heart of ICT objectives and initiatives global wide. The project aims to be of unique value to Australian industry and provide a means to achieve excellence in the field of research that promises to shape the future of e-business technology. The research conducted within this project will position Australia as one of the leaders in the collaborative business process ma ....An Organisation Oriented Framework for Collaborative Business Processes. Business integration and enterprise computing is at the heart of ICT objectives and initiatives global wide. The project aims to be of unique value to Australian industry and provide a means to achieve excellence in the field of research that promises to shape the future of e-business technology. The research conducted within this project will position Australia as one of the leaders in the collaborative business process management area. The project outcomes will provide generic solutions that are applicable to many Australian and international companies involved in B2B collaboration and e-business technologies. Read moreRead less
Design of Service Interfaces for e-Business Applications. Economic pressures are rapidly driving businesses towards automation of e-business (electronic business) transactions. Successful e-business relies on accurate interchange of information among large numbers of autonomous partner organizations with different business semantics. Web services are widely regarded as having the potential to provide a suitable platform for the implementation of e-business applications, however so far only limit ....Design of Service Interfaces for e-Business Applications. Economic pressures are rapidly driving businesses towards automation of e-business (electronic business) transactions. Successful e-business relies on accurate interchange of information among large numbers of autonomous partner organizations with different business semantics. Web services are widely regarded as having the potential to provide a suitable platform for the implementation of e-business applications, however so far only limited attention was paid to Web services design. The aim of this project is to develop a design method suitable for developing a comprehensive and consistent set of Web services for a given application domain and to verify this method using a prototype implementation.Read moreRead less
Personalized, Adaptive, and Semantic-driven Selection and Composition of Web Services. Web services are the pillar of the new generation of Internet technologies. They provide standardized access to functionality that would otherwise be hidden inside enterprise information systems. As the existing base of web services expands, there is a need for techniques to select, configure, assemble, and coordinate web services to perform complex user tasks. This project will advance the fundamental underst ....Personalized, Adaptive, and Semantic-driven Selection and Composition of Web Services. Web services are the pillar of the new generation of Internet technologies. They provide standardized access to functionality that would otherwise be hidden inside enterprise information systems. As the existing base of web services expands, there is a need for techniques to select, configure, assemble, and coordinate web services to perform complex user tasks. This project will advance the fundamental understanding and know-how in this area by addressing three complementary research challenges: how to, organize and search semantically rich service descriptions; select services with respect to flexible and personalized criteria; and coordinate services in an adaptive and context-aware manner.Read moreRead less
An Ontology Driven Framework for Legal Software. Legal resources and documents are increasingly available in electronic form allowing previously impossible collaborative and searching techniques for legal practitioners. By adding extra semantic markup to legal resources and documents increased processing capabilities are enabled. These include the ability to search for resources based on there existing a conceptual link and the ability to integrate resources that use different terminology. This ....An Ontology Driven Framework for Legal Software. Legal resources and documents are increasingly available in electronic form allowing previously impossible collaborative and searching techniques for legal practitioners. By adding extra semantic markup to legal resources and documents increased processing capabilities are enabled. These include the ability to search for resources based on there existing a conceptual link and the ability to integrate resources that use different terminology. This project will enable these capabilities via the development of a novel ontology driven framework for collaborative legal software. This will allow significant efficiency gains and cost savings in the $9.5 billion Australian legal services sector.Read moreRead less
Developing an Electronic Clearinghouse for Efficient and Unified Government and Corporate Online Procurement using Ontology-based Technologies. National benefits include:
- The generic clearinghouse technologies developed can provide efficiency in all government and corporate procurement
- National tourism would now be able to distribute into the new global electronic economy
- The clearinghouse could even be used in case of national disaster/terrorism attack to relocate large numbers of a me ....Developing an Electronic Clearinghouse for Efficient and Unified Government and Corporate Online Procurement using Ontology-based Technologies. National benefits include:
- The generic clearinghouse technologies developed can provide efficiency in all government and corporate procurement
- National tourism would now be able to distribute into the new global electronic economy
- The clearinghouse could even be used in case of national disaster/terrorism attack to relocate large numbers of a metro population
- The Commonwealth could use this data for things such as setting proper benchmark rates for government travel
- State and regional tourism authorities who would gain huge efficiencies in distribution for their member hotels.
- The project would also help distributors, wholesalers, e-tailers etc.
Read moreRead less
Virtual Collaborative Logistics and Partner to Partner Information Systems. Increasingly there is a tendency around the world for logistics companies that provide transport and warehousing services to band together to share their physical resources so they can extend their reach beyond their current region of operation. When this is coupled with internet ordering and status monitoring one has an e-logistics company that is a virtual logistics provider that gives access to these shared resources ....Virtual Collaborative Logistics and Partner to Partner Information Systems. Increasingly there is a tendency around the world for logistics companies that provide transport and warehousing services to band together to share their physical resources so they can extend their reach beyond their current region of operation. When this is coupled with internet ordering and status monitoring one has an e-logistics company that is a virtual logistics provider that gives access to these shared resources. Such a virtual collaborative logistics consortium requires very strong partner-to-partner IT support and communication. This project investigates the use of XML (Extensible Mark-up Language) enabled mobile software agents to provide this support.Read moreRead less