Team processes, identification, and reliable performance: Implementing the Balanced Scorecard in health service teams. The aims of this research are to examine factors that enhance the reliability of performance of health service teams. These teams are required to deliver outcomes with a high degree of consistency and reliability. We draw on social identity theory and research on high reliability organisations (HROs) to identify the factors that contribute to improved reliability in teams. Secon ....Team processes, identification, and reliable performance: Implementing the Balanced Scorecard in health service teams. The aims of this research are to examine factors that enhance the reliability of performance of health service teams. These teams are required to deliver outcomes with a high degree of consistency and reliability. We draw on social identity theory and research on high reliability organisations (HROs) to identify the factors that contribute to improved reliability in teams. Second, we explore whether organisational strategy processes such as the Balanced Scorecard (BSC) infiltrate work processes and influence team outcomes. Our aim is to examine whether the implementation of the BSC interacts with team dynamics to enhance the reliability of performance in teams.Read moreRead less
Employment Relations Practices and Business Outcomes in a Chain of Hotels. We will investigate links between organisational behaviour and business outcomes by using employment-relations key performance indicators (KPIs). This is significant as we will develop such KPIs (building on the balanced score card approach) and evaluate the practices of Accor, a chain of hotels in Australia. Later, we will conduct international collaboration to draw international comparisons too. This research is valuabl ....Employment Relations Practices and Business Outcomes in a Chain of Hotels. We will investigate links between organisational behaviour and business outcomes by using employment-relations key performance indicators (KPIs). This is significant as we will develop such KPIs (building on the balanced score card approach) and evaluate the practices of Accor, a chain of hotels in Australia. Later, we will conduct international collaboration to draw international comparisons too. This research is valuable because hotels are important employers, especially in regional areas. The results should contribute to debates about high-performance work systems. We should be able to help to improve the quality of working lives, organisational performance, business outcomes, competitiveness and job opportunities.Read moreRead less
Customising work through manager-employee exchange. This project will explore how managers and employees customise the terms and conditions of standardised employment arrangements. The results will inform legislation such as right to request provisions and organisational strategies such as manager training which support effective, mutually beneficial manager-employee exchanges.
Organisational Readiness for Enterprise Resource Planning Implementation. An ERP implementation is a significant organisational intervention and its success is affected by many variables including the organisation's culture, decision-making strategies, risk taking orientation, leadership strategies and perceptions of the value of Information Technology. We seek to develop a organisational behaviour modification program in order to position the firm to succeed by overcoming barriers in these ele ....Organisational Readiness for Enterprise Resource Planning Implementation. An ERP implementation is a significant organisational intervention and its success is affected by many variables including the organisation's culture, decision-making strategies, risk taking orientation, leadership strategies and perceptions of the value of Information Technology. We seek to develop a organisational behaviour modification program in order to position the firm to succeed by overcoming barriers in these elements. We will (1) identify key variables that inhibit an ERP implementation; (2) develop strategies to orient the organisation to achieve business benefit from the ERP implementation; and (3) track the effectiveness of these strategies through a program of participative action research.Read moreRead less
Managing anger responses to perceptions of unfair managerial treatment. Workers' experience of anger at work can be distracting and result in lower performance, which contributes to lower productivity in the Australian economy. This project seeks to understand this phenomenon and offer solutions for minimising the impact of anger at work for both individuals and workgroups.
Emotional reactions to job insecurity, emotional intelligence, and their effects on employee behaviour. Insecurity at work is a major experience for many Australian workers and research reveals that perceptions of job insecurity are increasing. A new model of employees? emotional and behavioural reactions to perceptions of job insecurity has been developed that focuses on the emotional aspects of job insecurity and describes how employees cope with job insecurity. This project develops an origin ....Emotional reactions to job insecurity, emotional intelligence, and their effects on employee behaviour. Insecurity at work is a major experience for many Australian workers and research reveals that perceptions of job insecurity are increasing. A new model of employees? emotional and behavioural reactions to perceptions of job insecurity has been developed that focuses on the emotional aspects of job insecurity and describes how employees cope with job insecurity. This project develops an original program of research to empirically explore the impact of emotional reactions to job insecurity and extend the model to look at the effect on individual and team decision-making with the aim of improving businesses response to this increasingly common phenomenon.Read moreRead less
The contribution of project leader behaviours to processes and outcomes in large scale projects. In Australia and worldwide, large-scale projects often fail to meet quality, time or budget goals resulting in outcome dissatisfaction, and large time and cost project overruns. This project focuses on achieving better project processes and leadership practice, especially in large-scale, complicated projects, in order to improve project success (as viewed by multiple stakeholders) and the performance ....The contribution of project leader behaviours to processes and outcomes in large scale projects. In Australia and worldwide, large-scale projects often fail to meet quality, time or budget goals resulting in outcome dissatisfaction, and large time and cost project overruns. This project focuses on achieving better project processes and leadership practice, especially in large-scale, complicated projects, in order to improve project success (as viewed by multiple stakeholders) and the performance, health and wellbeing of staff. We focus on Australian defence acquisition projects in order to test our theoretical model. This project will provide a major contribution to Australian defence capability by identifying how project leaders can improve project operations and deliver successful innovative acquisition products on time and budget.Read moreRead less
Voice, Representation and Recognition in the Information Economy. Workers in new information industries are not highly unionised. This research explores why this is the case in call centre employment. Union densities may reflect workforce demographics or preferences. They may also parallel the use of new managerial tools including recruitment, training and cultural programs, or new work designs. This project will test these propositions. Providing employees wish to have some say over the determ ....Voice, Representation and Recognition in the Information Economy. Workers in new information industries are not highly unionised. This research explores why this is the case in call centre employment. Union densities may reflect workforce demographics or preferences. They may also parallel the use of new managerial tools including recruitment, training and cultural programs, or new work designs. This project will test these propositions. Providing employees wish to have some say over the determination of employment conditions, this project examines possible scenarios for voice, representation and recognition in a rapidly growing industry. This has important implications for the smart use of new technologies in the workplace.Read moreRead less
Exploring the role and outcomes of employee voice in a hospital setting. This project aims to identify ways to improve patient care and enhance employee wellbeing of healthcare workers through better utilisation of employee voice practices that enable employees to speak up. We aim to do this by identifying and distinguishing between the types of practices used by these workers to speak up on issues concerning working conditions and patient care concerns. The project will identify the determinant ....Exploring the role and outcomes of employee voice in a hospital setting. This project aims to identify ways to improve patient care and enhance employee wellbeing of healthcare workers through better utilisation of employee voice practices that enable employees to speak up. We aim to do this by identifying and distinguishing between the types of practices used by these workers to speak up on issues concerning working conditions and patient care concerns. The project will identify the determinants of speaking up in healthcare and the consequences this voice has for quality of patient care and worker wellbeing. This will have significant benefits for hospital stakeholders, including improved patient care, employee satisfaction and retention, and hospital efficiencies.Read moreRead less
Employee voice in Australia: the impact of employee participation arrangements on organisational performance and employee well-being. Given the extent of union decline in Australia, there is a need to update policy to reflect the new reality of low unionisation. This project will examine what alternative arrangements exist and their economic and social consequences. It focuses on the employee impacts and employer impacts of these arrangements and will inform current policy debates.