Team processes, identification, and reliable performance: Implementing the Balanced Scorecard in health service teams. The aims of this research are to examine factors that enhance the reliability of performance of health service teams. These teams are required to deliver outcomes with a high degree of consistency and reliability. We draw on social identity theory and research on high reliability organisations (HROs) to identify the factors that contribute to improved reliability in teams. Secon ....Team processes, identification, and reliable performance: Implementing the Balanced Scorecard in health service teams. The aims of this research are to examine factors that enhance the reliability of performance of health service teams. These teams are required to deliver outcomes with a high degree of consistency and reliability. We draw on social identity theory and research on high reliability organisations (HROs) to identify the factors that contribute to improved reliability in teams. Second, we explore whether organisational strategy processes such as the Balanced Scorecard (BSC) infiltrate work processes and influence team outcomes. Our aim is to examine whether the implementation of the BSC interacts with team dynamics to enhance the reliability of performance in teams.Read moreRead less
Employment Relations Practices and Business Outcomes in a Chain of Hotels. We will investigate links between organisational behaviour and business outcomes by using employment-relations key performance indicators (KPIs). This is significant as we will develop such KPIs (building on the balanced score card approach) and evaluate the practices of Accor, a chain of hotels in Australia. Later, we will conduct international collaboration to draw international comparisons too. This research is valuabl ....Employment Relations Practices and Business Outcomes in a Chain of Hotels. We will investigate links between organisational behaviour and business outcomes by using employment-relations key performance indicators (KPIs). This is significant as we will develop such KPIs (building on the balanced score card approach) and evaluate the practices of Accor, a chain of hotels in Australia. Later, we will conduct international collaboration to draw international comparisons too. This research is valuable because hotels are important employers, especially in regional areas. The results should contribute to debates about high-performance work systems. We should be able to help to improve the quality of working lives, organisational performance, business outcomes, competitiveness and job opportunities.Read moreRead less
Effectiveness of Leadership Development in Driving Organisational Change. Queensland Rail faces challenges in managing changes brought about by deregulation, pressures for better customer service, changing technologies, and decentralised systems of industrial relations and human resource (HR) management. According to organisational development notions, leadership training and improved management practices can help achieve such changes. However, which training and related HR approaches are most ....Effectiveness of Leadership Development in Driving Organisational Change. Queensland Rail faces challenges in managing changes brought about by deregulation, pressures for better customer service, changing technologies, and decentralised systems of industrial relations and human resource (HR) management. According to organisational development notions, leadership training and improved management practices can help achieve such changes. However, which training and related HR approaches are most effective and how effectiveness can be measured and benchmarked have not been fully explored. The study will evaluate links between leadership training and organisational-change goals in QR; develop key performance indicators for the change process and its outcomes; and undertake comparisons with another enterprise (Telstra).Read moreRead less
Organisational Readiness for Enterprise Resource Planning Implementation. An ERP implementation is a significant organisational intervention and its success is affected by many variables including the organisation's culture, decision-making strategies, risk taking orientation, leadership strategies and perceptions of the value of Information Technology. We seek to develop a organisational behaviour modification program in order to position the firm to succeed by overcoming barriers in these ele ....Organisational Readiness for Enterprise Resource Planning Implementation. An ERP implementation is a significant organisational intervention and its success is affected by many variables including the organisation's culture, decision-making strategies, risk taking orientation, leadership strategies and perceptions of the value of Information Technology. We seek to develop a organisational behaviour modification program in order to position the firm to succeed by overcoming barriers in these elements. We will (1) identify key variables that inhibit an ERP implementation; (2) develop strategies to orient the organisation to achieve business benefit from the ERP implementation; and (3) track the effectiveness of these strategies through a program of participative action research.Read moreRead less
Examining the effectiveness of co-creation practices on health outcomes. This projects aims to examine how patients interact collaboratively with multiple stakeholders in a health system (co-creation). Governments and health-care providers continually seek new ways to be more efficient and to create more effective health service outcomes. This research aims to identify why co-creation will be important in the formulation of future health policy. The project plans to assess patient-centred practi ....Examining the effectiveness of co-creation practices on health outcomes. This projects aims to examine how patients interact collaboratively with multiple stakeholders in a health system (co-creation). Governments and health-care providers continually seek new ways to be more efficient and to create more effective health service outcomes. This research aims to identify why co-creation will be important in the formulation of future health policy. The project plans to assess patient-centred practices using qualitative and quantitative health outcome measures and to model the patient’s end-to-end journey by developing new metrics. The intended outcomes are practical guidelines to help health professionals focus on the most effective co-creation activities and interactions. The research aims to determine how co-creation practices shape a service ecosystem by examining the effectiveness of a patient-centred approach on health care service outcomes. Findings will improve the implementation of health care practices.Read moreRead less
Firm Early Development and Performance (FEDP): A Panel Study. Research in several developed economies has shown that small, independent firms - and especially the new entries - contribute disproportionately to innovation, job creation and regional economic well-being. The project will substantially improve our understanding of successful development pathways across a range of contexts facing young Australian firms, and ultimately lead to improved business outcomes and economic and social benefit ....Firm Early Development and Performance (FEDP): A Panel Study. Research in several developed economies has shown that small, independent firms - and especially the new entries - contribute disproportionately to innovation, job creation and regional economic well-being. The project will substantially improve our understanding of successful development pathways across a range of contexts facing young Australian firms, and ultimately lead to improved business outcomes and economic and social benefits. In contribution to NRP 3.5, promoting an innovation culture and economy, high-technology firms will be over-sampled and given particular attention. The research is part of a strategy to create a world class research centre in entrepreneurship.Read moreRead less
Organizational Innovation Adoption: The Effect of External, Technology Diffusion Agencies. Organizational innovation is imperative in maintaining international competitiveness, but less than one quarter of Australian manufacturing companies adopt innovations. While previous studies have identified a large number of organisational factors affecting adoption decisions, little research has examined the effect of external, technology diffusion agencies. Our proposed research uses advanced statistica ....Organizational Innovation Adoption: The Effect of External, Technology Diffusion Agencies. Organizational innovation is imperative in maintaining international competitiveness, but less than one quarter of Australian manufacturing companies adopt innovations. While previous studies have identified a large number of organisational factors affecting adoption decisions, little research has examined the effect of external, technology diffusion agencies. Our proposed research uses advanced statistical modelling and qualitative methods to study the interaction between organisational factors and external agencies in the adoption process. Our aim is to understand how external agencies and policy information is used in the adoption process in order to identify good practices for these agencies.Read moreRead less
The contribution of project leader behaviours to processes and outcomes in large scale projects. In Australia and worldwide, large-scale projects often fail to meet quality, time or budget goals resulting in outcome dissatisfaction, and large time and cost project overruns. This project focuses on achieving better project processes and leadership practice, especially in large-scale, complicated projects, in order to improve project success (as viewed by multiple stakeholders) and the performance ....The contribution of project leader behaviours to processes and outcomes in large scale projects. In Australia and worldwide, large-scale projects often fail to meet quality, time or budget goals resulting in outcome dissatisfaction, and large time and cost project overruns. This project focuses on achieving better project processes and leadership practice, especially in large-scale, complicated projects, in order to improve project success (as viewed by multiple stakeholders) and the performance, health and wellbeing of staff. We focus on Australian defence acquisition projects in order to test our theoretical model. This project will provide a major contribution to Australian defence capability by identifying how project leaders can improve project operations and deliver successful innovative acquisition products on time and budget.Read moreRead less
Voice, Representation and Recognition in the Information Economy. Workers in new information industries are not highly unionised. This research explores why this is the case in call centre employment. Union densities may reflect workforce demographics or preferences. They may also parallel the use of new managerial tools including recruitment, training and cultural programs, or new work designs. This project will test these propositions. Providing employees wish to have some say over the determ ....Voice, Representation and Recognition in the Information Economy. Workers in new information industries are not highly unionised. This research explores why this is the case in call centre employment. Union densities may reflect workforce demographics or preferences. They may also parallel the use of new managerial tools including recruitment, training and cultural programs, or new work designs. This project will test these propositions. Providing employees wish to have some say over the determination of employment conditions, this project examines possible scenarios for voice, representation and recognition in a rapidly growing industry. This has important implications for the smart use of new technologies in the workplace.Read moreRead less
Exploring the role and outcomes of employee voice in a hospital setting. This project aims to identify ways to improve patient care and enhance employee wellbeing of healthcare workers through better utilisation of employee voice practices that enable employees to speak up. We aim to do this by identifying and distinguishing between the types of practices used by these workers to speak up on issues concerning working conditions and patient care concerns. The project will identify the determinant ....Exploring the role and outcomes of employee voice in a hospital setting. This project aims to identify ways to improve patient care and enhance employee wellbeing of healthcare workers through better utilisation of employee voice practices that enable employees to speak up. We aim to do this by identifying and distinguishing between the types of practices used by these workers to speak up on issues concerning working conditions and patient care concerns. The project will identify the determinants of speaking up in healthcare and the consequences this voice has for quality of patient care and worker wellbeing. This will have significant benefits for hospital stakeholders, including improved patient care, employee satisfaction and retention, and hospital efficiencies.Read moreRead less