Zero-sum thinking: psychological predictors and causes. This project investigates the causes and psychological triggers of zero-sum thinking, the tendency to think that others' gains leave less for oneself. The results will enable negotiators and managers to defuse dysfunctional zero-sum thinking, thereby increasing the chances for cooperation and 'win-win' outcomes.
Discovery Early Career Researcher Award - Grant ID: DE180101119
Funder
Australian Research Council
Funding Amount
$357,008.00
Summary
Making more effective groups and group decisions. This project aims to devise strategies that a wide range of groups, such as those in healthcare, science, business etc can use to improve their judgements and decisions. It begins with a philosophical approach to develop a practical framework for understanding and working with groups. This interdisciplinary examination will include devising concrete guidelines that various groups can use to improve the quality of their enquiries and decisions.
Next generation Customer Relationship Management (CRM) framework through intelligence and relationships from multiple information sources. In the current competitive times, organisations need to improve their service delivery and customer care processes and provide customised service to customers. This project develops a Customer Relationship Management (CRM) framework that can extract intelligence and relationships from multiple data sources to improve customer management and satisfaction in pu ....Next generation Customer Relationship Management (CRM) framework through intelligence and relationships from multiple information sources. In the current competitive times, organisations need to improve their service delivery and customer care processes and provide customised service to customers. This project develops a Customer Relationship Management (CRM) framework that can extract intelligence and relationships from multiple data sources to improve customer management and satisfaction in public and private organisations.Read moreRead less