Service Ecosystems Management for Collaborative Process Improvement. Australian government agencies currently explore opportunities for streamlining their business processes. A promising approach relates to the improvement of cross-agency processes based on service-enabled technologies. This project will use requirements within Queensland Government for the design of a service ecosystem and methodological and management concepts to derive a general framework for intra-organisational ecosystems. ....Service Ecosystems Management for Collaborative Process Improvement. Australian government agencies currently explore opportunities for streamlining their business processes. A promising approach relates to the improvement of cross-agency processes based on service-enabled technologies. This project will use requirements within Queensland Government for the design of a service ecosystem and methodological and management concepts to derive a general framework for intra-organisational ecosystems. Though the focus will be on government processes, the project will generalise beyond this scope for a wider uptake of service ecosystems in Australian organisations. This will lead to reduced process costs and risks and will leverage the exploration of new revenue streams, e.g. shared services and reward schemes.Read moreRead less
Trusted business processes. This project aims to use conceptual design, process modelling and co-design approaches to create a structured approach for the management of trust. With a focus on business processes, it is intended to develop research- informed methods in order to (1) identify and specify trust concerns and opportunities, (2) model these within a common process modelling language and (3) propose patterns for how to mitigate trust concerns and how to benefit from opportunities. If suc ....Trusted business processes. This project aims to use conceptual design, process modelling and co-design approaches to create a structured approach for the management of trust. With a focus on business processes, it is intended to develop research- informed methods in order to (1) identify and specify trust concerns and opportunities, (2) model these within a common process modelling language and (3) propose patterns for how to mitigate trust concerns and how to benefit from opportunities. If successful, this would lead to an operational, and world first, detailed trust methodology for organisations in all sectors. As a result, Australian customers would engage with business processes with reduced trust concerns and experience increased integrity and benevolence.Read moreRead less
Preventing railway suicide: An open-systems perspective. Preventing railway suicide: An open-systems perspective. This project aims to develop an automated suicide risk detection system to reduce the incidence and impact of railway suicide, which has a devastating effect on victims’ families, station staff, train drivers, emergency workers, and bystanders. This project will use open-systems theory to develop two complementary information systems for more effective detection and reporting of suic ....Preventing railway suicide: An open-systems perspective. Preventing railway suicide: An open-systems perspective. This project aims to develop an automated suicide risk detection system to reduce the incidence and impact of railway suicide, which has a devastating effect on victims’ families, station staff, train drivers, emergency workers, and bystanders. This project will use open-systems theory to develop two complementary information systems for more effective detection and reporting of suicide risk; use these systems to investigate how different situational factors interact with different combinations of service interventions to influence suicide risk; and share the findings to reduce railway suicide in Australia and overseas.Read moreRead less
UNLOCKING BENEFITS FROM ENTERPRISE SYSTEMS IN THE AUSTRALIAN PUBLIC SECTOR: Benefits Realisation in the Context of the Virtual Organisation. This study proposes to provide an innovative Virtual Organisation perspective to identify factors that can assist Australian government agencies to maximise the potential benefits from Enterprise System (ES) implementation. Study aims include: Identify and explicate major characteristics of the Virtual Organisation created through collaboration between gove ....UNLOCKING BENEFITS FROM ENTERPRISE SYSTEMS IN THE AUSTRALIAN PUBLIC SECTOR: Benefits Realisation in the Context of the Virtual Organisation. This study proposes to provide an innovative Virtual Organisation perspective to identify factors that can assist Australian government agencies to maximise the potential benefits from Enterprise System (ES) implementation. Study aims include: Identify and explicate major characteristics of the Virtual Organisation created through collaboration between government agency and (external) ES Implementation Partner; Identify and document features and constraints peculiar to ES implementation in the Australian public sector; Identify and explicate factors impacting on benefits realisation, relating these to theory from related fields; Highlight consensus and difference among stakeholders; Develop a validated, repeatable methodology for major impact studies; Inform ES research directions.Read moreRead less
Reconceptualising the information system as a service. Through parallel efforts in Australia and China, the study aims to propel 'IS-Impact', the Australia-originated and most extensively validated IS success measurement model, to become the Information Systems evaluation approach of choice globally, in both research and practice.
Monitoring online topic evolvements with near-duplicate videos. This project will make a major impact on social media mining, and open up a new research direction for topic discovery. The project's advances will bring economic/social benefits to Australia, where collaborative access of large amount of Web/media information is vital, for example, data sharing and management, broadcasting, advertising, opinion gathering, etc.
PreferPeer: Towards Efficient Location-aware Preference Search in Mobile Peer-to-Peer Databases. Our research is right in the forefront of ICT research, leading the international effort of extending database technologies to support data management and query processing in very large scale highly mobile data. The proposed PreferPeer stands to open up major research directions in mobile point-to-point computing. Advances in this project will bring significant economic and social benefits to Austral ....PreferPeer: Towards Efficient Location-aware Preference Search in Mobile Peer-to-Peer Databases. Our research is right in the forefront of ICT research, leading the international effort of extending database technologies to support data management and query processing in very large scale highly mobile data. The proposed PreferPeer stands to open up major research directions in mobile point-to-point computing. Advances in this project will bring significant economic and social benefits to Australia. The research outcome of this project will directly benefit the following sectors: telecommunications, transportation, supply chain management, logistics, mobile computing, mobile e-commerce and marketing, air traffic control, defence, and so on, where efficient access to large amounts of highly mobile and distributed information is vital.Read moreRead less
Using Measures of Ontological Distance to Evaluate the Alignment between Organizational Needs and Enterprise Systems Capabilities. Enterprise Systems (ES) packages are software systems that seek to provide their organizational users with comprehensive, integrated support for their information system needs. The development, implementation, operation, support, maintenance, and upgrade of enterprise systems is a multi-billion dollar industry. This industry is replete with stories of high-cost pro ....Using Measures of Ontological Distance to Evaluate the Alignment between Organizational Needs and Enterprise Systems Capabilities. Enterprise Systems (ES) packages are software systems that seek to provide their organizational users with comprehensive, integrated support for their information system needs. The development, implementation, operation, support, maintenance, and upgrade of enterprise systems is a multi-billion dollar industry. This industry is replete with stories of high-cost problems. Many of these problems arise because the business models embedded within ES packages do not align with the needs of their users. This project develops a methodology and measures to evaluate how well the business models embedded in an ES package meet user needs.Read moreRead less
Discontinued Use of Social Media: Dichotomy of Rational & Emotional Choices. This project aims to gain a better understanding of discontinued use of social media. For businesses and governments, social media serves as a dynamic channel for engagement, value co-creation, and business analytics marketing that is lost when users choose to discontinue its use. This project will generate new knowledge of rational and emotional decision criteria, enabling design features of social media, and their com ....Discontinued Use of Social Media: Dichotomy of Rational & Emotional Choices. This project aims to gain a better understanding of discontinued use of social media. For businesses and governments, social media serves as a dynamic channel for engagement, value co-creation, and business analytics marketing that is lost when users choose to discontinue its use. This project will generate new knowledge of rational and emotional decision criteria, enabling design features of social media, and their complex effects on discontinued use of social media. The expected outcome of this project is an integrated theory of social media discontinuance. The project findings provide significant benefits, such as strategic capabilities and actionable knowledge for businesses and governments to mitigate social media discontinued use.Read moreRead less
A performance measurement framework for IT service management to improve crucial IT infrastructure in private and public sector organisations. Queensland Health and itSMF recognise there is a need to transform the crucial IT infrastructure of Australian industries by disseminating frontier technologies such as ITIL. This project addresses the complex interactions of benefits, performance metrics and methods to enable CIOs and IT service managers to measure and realise the benefits of improved IT ....A performance measurement framework for IT service management to improve crucial IT infrastructure in private and public sector organisations. Queensland Health and itSMF recognise there is a need to transform the crucial IT infrastructure of Australian industries by disseminating frontier technologies such as ITIL. This project addresses the complex interactions of benefits, performance metrics and methods to enable CIOs and IT service managers to measure and realise the benefits of improved IT service management. The outcomes of this project will compel organisations to implement practices and processes that significantly reduce risks. The large public and private investment in IT infrastructure will be more wisely managed and maintained and Australian organisations will benefit through more effective use of productivity-enhancing technology.Read moreRead less