Information Systems Enabled Corporate Transformation: Evaluation of Electronic Customer Relationship Management in the Service Sector. Customer relationship management (CRM) is a business and marketing strategy that integrates technology, process and business activities around the customer. Only 30% of electronic CRM efforts have been successfully implemented because stakeholder expectations are typically neglected. This issue underlines the importance of the ?soft? organisational issues involve ....Information Systems Enabled Corporate Transformation: Evaluation of Electronic Customer Relationship Management in the Service Sector. Customer relationship management (CRM) is a business and marketing strategy that integrates technology, process and business activities around the customer. Only 30% of electronic CRM efforts have been successfully implemented because stakeholder expectations are typically neglected. This issue underlines the importance of the ?soft? organisational issues involved with the evaluation of information systems. By evaluating the change management process and modelling the impact of e-CRM enabled change, management strategies will be developed to enable its successful implementation. The research will provide a greater understanding for evaluating the performance of e-CRM solutions, as well as uncover opportunities for organisational related change.Read moreRead less
Service Ecosystems Management for Collaborative Process Improvement. Australian government agencies currently explore opportunities for streamlining their business processes. A promising approach relates to the improvement of cross-agency processes based on service-enabled technologies. This project will use requirements within Queensland Government for the design of a service ecosystem and methodological and management concepts to derive a general framework for intra-organisational ecosystems. ....Service Ecosystems Management for Collaborative Process Improvement. Australian government agencies currently explore opportunities for streamlining their business processes. A promising approach relates to the improvement of cross-agency processes based on service-enabled technologies. This project will use requirements within Queensland Government for the design of a service ecosystem and methodological and management concepts to derive a general framework for intra-organisational ecosystems. Though the focus will be on government processes, the project will generalise beyond this scope for a wider uptake of service ecosystems in Australian organisations. This will lead to reduced process costs and risks and will leverage the exploration of new revenue streams, e.g. shared services and reward schemes.Read moreRead less
Supply Chain Management and eProcurement. This project will assist Australian firms assess the impact of emerging Internet-enabled electronic business (e-business) initiatives in the area of procurement and supply chain management. The aims are to identify factors that constrain/enable e-procurement in creating sustained value; describe key elements of suceses in the development, application and effective use of e-procurement; provide the basis for assessing progress in understanding and use of ....Supply Chain Management and eProcurement. This project will assist Australian firms assess the impact of emerging Internet-enabled electronic business (e-business) initiatives in the area of procurement and supply chain management. The aims are to identify factors that constrain/enable e-procurement in creating sustained value; describe key elements of suceses in the development, application and effective use of e-procurement; provide the basis for assessing progress in understanding and use of successive waves of innovation in areas of e-procurement and supply chain management; and develop industry benchmarks for critical dimensions of effectiveness in these areas.Read moreRead less
Preventing railway suicide: An open-systems perspective. Preventing railway suicide: An open-systems perspective. This project aims to develop an automated suicide risk detection system to reduce the incidence and impact of railway suicide, which has a devastating effect on victims’ families, station staff, train drivers, emergency workers, and bystanders. This project will use open-systems theory to develop two complementary information systems for more effective detection and reporting of suic ....Preventing railway suicide: An open-systems perspective. Preventing railway suicide: An open-systems perspective. This project aims to develop an automated suicide risk detection system to reduce the incidence and impact of railway suicide, which has a devastating effect on victims’ families, station staff, train drivers, emergency workers, and bystanders. This project will use open-systems theory to develop two complementary information systems for more effective detection and reporting of suicide risk; use these systems to investigate how different situational factors interact with different combinations of service interventions to influence suicide risk; and share the findings to reduce railway suicide in Australia and overseas.Read moreRead less
UNLOCKING BENEFITS FROM ENTERPRISE SYSTEMS IN THE AUSTRALIAN PUBLIC SECTOR: Benefits Realisation in the Context of the Virtual Organisation. This study proposes to provide an innovative Virtual Organisation perspective to identify factors that can assist Australian government agencies to maximise the potential benefits from Enterprise System (ES) implementation. Study aims include: Identify and explicate major characteristics of the Virtual Organisation created through collaboration between gove ....UNLOCKING BENEFITS FROM ENTERPRISE SYSTEMS IN THE AUSTRALIAN PUBLIC SECTOR: Benefits Realisation in the Context of the Virtual Organisation. This study proposes to provide an innovative Virtual Organisation perspective to identify factors that can assist Australian government agencies to maximise the potential benefits from Enterprise System (ES) implementation. Study aims include: Identify and explicate major characteristics of the Virtual Organisation created through collaboration between government agency and (external) ES Implementation Partner; Identify and document features and constraints peculiar to ES implementation in the Australian public sector; Identify and explicate factors impacting on benefits realisation, relating these to theory from related fields; Highlight consensus and difference among stakeholders; Develop a validated, repeatable methodology for major impact studies; Inform ES research directions.Read moreRead less
Privacy-Preserving Remote Access to Health Information Infrastructure in Ubiquitous Computing Environments. The project's benefits can be summarised as follows. (a) The project will provide new solutions that enable remote access to health-care data in a secure and privacy-preserving manner. (b) This will improve health care services in northern metropolitan Melbourne, and provide shorter medical response time, which is particularly important in emergency scenarios. (c) It will exemplify advance ....Privacy-Preserving Remote Access to Health Information Infrastructure in Ubiquitous Computing Environments. The project's benefits can be summarised as follows. (a) The project will provide new solutions that enable remote access to health-care data in a secure and privacy-preserving manner. (b) This will improve health care services in northern metropolitan Melbourne, and provide shorter medical response time, which is particularly important in emergency scenarios. (c) It will exemplify advanced IT support for health care, which can be utilised by other providers. (d) The project will make a direct link between IT research and its industrial application. (e) The project will also give the opportunity to a postdoctoral researcher and PhD students to perform leading edge research on privacy protection of information in an industrial environment.Read moreRead less
An Integrated Infrastructure for Dynamic and Large Scale Supply Chain. Efficient and scalable middlewares are an important part of our current competitive economy. This is particularly important in Australia where production and population centres are spread over large distances. As a result, inefficiencies in web-based disparate businesses are likely to have a strong impact on the national economy. This project will provide an integrated framework and solutions to urgently needed integration ....An Integrated Infrastructure for Dynamic and Large Scale Supply Chain. Efficient and scalable middlewares are an important part of our current competitive economy. This is particularly important in Australia where production and population centres are spread over large distances. As a result, inefficiencies in web-based disparate businesses are likely to have a strong impact on the national economy. This project will provide an integrated framework and solutions to urgently needed integration problems faced by current industries. The development of a reliable and flexible infrastructure will benefit small and medium-scale enterprises, as they will be able to participate in large-scale supply chains and expand their business, without having to invest in expensive new computer systems and software.Read moreRead less
Designing an Efficient and Scalable Infrastructure for Mobile Web Services. Mobile services (M-Services) are rapidly growing due to enormous proliferation of web services and of the wireless networks. However, because of the high dynamic nature of the Internet as well as the specific requirements of mobile environments, existing M-services have limitations as they lack support for flexible transactions. The aim of this project is to design an efficient mobile transaction-based infrastructure to ....Designing an Efficient and Scalable Infrastructure for Mobile Web Services. Mobile services (M-Services) are rapidly growing due to enormous proliferation of web services and of the wireless networks. However, because of the high dynamic nature of the Internet as well as the specific requirements of mobile environments, existing M-services have limitations as they lack support for flexible transactions. The aim of this project is to design an efficient mobile transaction-based infrastructure to support highly adaptable M-Services. This infrastructure will provide robust and efficient management of business transactions across different enterprises. The outcomes of this project will include a set of advanced techniques and algorithms that will form the basis of the next generation of mobile web services.Read moreRead less
Designing a Scalable and Robust Infrastructure for Highly Dynamic Web Services. Web services are modular Internet-based applications that communicate with one another over the Internet. However, because of the high dynamic nature of the Internet, existing web services have profound limitations as they lack the support of semantic-based service discovery and dynamic service composition. This project aims at designing a robust and scalable infrastructure to support highly dynamic web services. Thi ....Designing a Scalable and Robust Infrastructure for Highly Dynamic Web Services. Web services are modular Internet-based applications that communicate with one another over the Internet. However, because of the high dynamic nature of the Internet, existing web services have profound limitations as they lack the support of semantic-based service discovery and dynamic service composition. This project aims at designing a robust and scalable infrastructure to support highly dynamic web services. This infrastructure will provide an adaptive e-business platform enabling optimal integration of enterprise' complex business processes across external systems and third party applications. The outcomes will be a set of advanced techniques and algorithms that will form the basis of the next generation of e-business solutions.Read moreRead less
Architecture-based Open Network Management Systems for Next Generation Telecommunications. We aim to develop an open, policy-based architecture for the management of next generation telecommunications networks. It is expected that a comprehensive Open Architecture-based Telecommunications Management Network (AuTuMN) framework could be put in place to manage the network based on centralised policies and roles rather than having to handle individual users and elements. Significantly, the scient ....Architecture-based Open Network Management Systems for Next Generation Telecommunications. We aim to develop an open, policy-based architecture for the management of next generation telecommunications networks. It is expected that a comprehensive Open Architecture-based Telecommunications Management Network (AuTuMN) framework could be put in place to manage the network based on centralised policies and roles rather than having to handle individual users and elements. Significantly, the scientific knowledge of open systems and network management systems for next generation networks will be extended.Read moreRead less