Information Systems Enabled Corporate Transformation: Evaluation of Electronic Customer Relationship Management in the Service Sector. Customer relationship management (CRM) is a business and marketing strategy that integrates technology, process and business activities around the customer. Only 30% of electronic CRM efforts have been successfully implemented because stakeholder expectations are typically neglected. This issue underlines the importance of the ?soft? organisational issues involve ....Information Systems Enabled Corporate Transformation: Evaluation of Electronic Customer Relationship Management in the Service Sector. Customer relationship management (CRM) is a business and marketing strategy that integrates technology, process and business activities around the customer. Only 30% of electronic CRM efforts have been successfully implemented because stakeholder expectations are typically neglected. This issue underlines the importance of the ?soft? organisational issues involved with the evaluation of information systems. By evaluating the change management process and modelling the impact of e-CRM enabled change, management strategies will be developed to enable its successful implementation. The research will provide a greater understanding for evaluating the performance of e-CRM solutions, as well as uncover opportunities for organisational related change.Read moreRead less
Preventing railway suicide: An open-systems perspective. Preventing railway suicide: An open-systems perspective. This project aims to develop an automated suicide risk detection system to reduce the incidence and impact of railway suicide, which has a devastating effect on victims’ families, station staff, train drivers, emergency workers, and bystanders. This project will use open-systems theory to develop two complementary information systems for more effective detection and reporting of suic ....Preventing railway suicide: An open-systems perspective. Preventing railway suicide: An open-systems perspective. This project aims to develop an automated suicide risk detection system to reduce the incidence and impact of railway suicide, which has a devastating effect on victims’ families, station staff, train drivers, emergency workers, and bystanders. This project will use open-systems theory to develop two complementary information systems for more effective detection and reporting of suicide risk; use these systems to investigate how different situational factors interact with different combinations of service interventions to influence suicide risk; and share the findings to reduce railway suicide in Australia and overseas.Read moreRead less
UNLOCKING BENEFITS FROM ENTERPRISE SYSTEMS IN THE AUSTRALIAN PUBLIC SECTOR: Benefits Realisation in the Context of the Virtual Organisation. This study proposes to provide an innovative Virtual Organisation perspective to identify factors that can assist Australian government agencies to maximise the potential benefits from Enterprise System (ES) implementation. Study aims include: Identify and explicate major characteristics of the Virtual Organisation created through collaboration between gove ....UNLOCKING BENEFITS FROM ENTERPRISE SYSTEMS IN THE AUSTRALIAN PUBLIC SECTOR: Benefits Realisation in the Context of the Virtual Organisation. This study proposes to provide an innovative Virtual Organisation perspective to identify factors that can assist Australian government agencies to maximise the potential benefits from Enterprise System (ES) implementation. Study aims include: Identify and explicate major characteristics of the Virtual Organisation created through collaboration between government agency and (external) ES Implementation Partner; Identify and document features and constraints peculiar to ES implementation in the Australian public sector; Identify and explicate factors impacting on benefits realisation, relating these to theory from related fields; Highlight consensus and difference among stakeholders; Develop a validated, repeatable methodology for major impact studies; Inform ES research directions.Read moreRead less
Privacy-Preserving Remote Access to Health Information Infrastructure in Ubiquitous Computing Environments. The project's benefits can be summarised as follows. (a) The project will provide new solutions that enable remote access to health-care data in a secure and privacy-preserving manner. (b) This will improve health care services in northern metropolitan Melbourne, and provide shorter medical response time, which is particularly important in emergency scenarios. (c) It will exemplify advance ....Privacy-Preserving Remote Access to Health Information Infrastructure in Ubiquitous Computing Environments. The project's benefits can be summarised as follows. (a) The project will provide new solutions that enable remote access to health-care data in a secure and privacy-preserving manner. (b) This will improve health care services in northern metropolitan Melbourne, and provide shorter medical response time, which is particularly important in emergency scenarios. (c) It will exemplify advanced IT support for health care, which can be utilised by other providers. (d) The project will make a direct link between IT research and its industrial application. (e) The project will also give the opportunity to a postdoctoral researcher and PhD students to perform leading edge research on privacy protection of information in an industrial environment.Read moreRead less
Service Ecosystems Management for Collaborative Process Improvement. Australian government agencies currently explore opportunities for streamlining their business processes. A promising approach relates to the improvement of cross-agency processes based on service-enabled technologies. This project will use requirements within Queensland Government for the design of a service ecosystem and methodological and management concepts to derive a general framework for intra-organisational ecosystems. ....Service Ecosystems Management for Collaborative Process Improvement. Australian government agencies currently explore opportunities for streamlining their business processes. A promising approach relates to the improvement of cross-agency processes based on service-enabled technologies. This project will use requirements within Queensland Government for the design of a service ecosystem and methodological and management concepts to derive a general framework for intra-organisational ecosystems. Though the focus will be on government processes, the project will generalise beyond this scope for a wider uptake of service ecosystems in Australian organisations. This will lead to reduced process costs and risks and will leverage the exploration of new revenue streams, e.g. shared services and reward schemes.Read moreRead less
Personalized, Adaptive, and Semantic-driven Selection and Composition of Web Services. Web services are the pillar of the new generation of Internet technologies. They provide standardized access to functionality that would otherwise be hidden inside enterprise information systems. As the existing base of web services expands, there is a need for techniques to select, configure, assemble, and coordinate web services to perform complex user tasks. This project will advance the fundamental underst ....Personalized, Adaptive, and Semantic-driven Selection and Composition of Web Services. Web services are the pillar of the new generation of Internet technologies. They provide standardized access to functionality that would otherwise be hidden inside enterprise information systems. As the existing base of web services expands, there is a need for techniques to select, configure, assemble, and coordinate web services to perform complex user tasks. This project will advance the fundamental understanding and know-how in this area by addressing three complementary research challenges: how to, organize and search semantically rich service descriptions; select services with respect to flexible and personalized criteria; and coordinate services in an adaptive and context-aware manner.Read moreRead less
Supply Chain Management and eProcurement. This project will assist Australian firms assess the impact of emerging Internet-enabled electronic business (e-business) initiatives in the area of procurement and supply chain management. The aims are to identify factors that constrain/enable e-procurement in creating sustained value; describe key elements of suceses in the development, application and effective use of e-procurement; provide the basis for assessing progress in understanding and use of ....Supply Chain Management and eProcurement. This project will assist Australian firms assess the impact of emerging Internet-enabled electronic business (e-business) initiatives in the area of procurement and supply chain management. The aims are to identify factors that constrain/enable e-procurement in creating sustained value; describe key elements of suceses in the development, application and effective use of e-procurement; provide the basis for assessing progress in understanding and use of successive waves of innovation in areas of e-procurement and supply chain management; and develop industry benchmarks for critical dimensions of effectiveness in these areas.Read moreRead less
An Ontology Driven Framework for Legal Software. Legal resources and documents are increasingly available in electronic form allowing previously impossible collaborative and searching techniques for legal practitioners. By adding extra semantic markup to legal resources and documents increased processing capabilities are enabled. These include the ability to search for resources based on there existing a conceptual link and the ability to integrate resources that use different terminology. This ....An Ontology Driven Framework for Legal Software. Legal resources and documents are increasingly available in electronic form allowing previously impossible collaborative and searching techniques for legal practitioners. By adding extra semantic markup to legal resources and documents increased processing capabilities are enabled. These include the ability to search for resources based on there existing a conceptual link and the ability to integrate resources that use different terminology. This project will enable these capabilities via the development of a novel ontology driven framework for collaborative legal software. This will allow significant efficiency gains and cost savings in the $9.5 billion Australian legal services sector.Read moreRead less
An Organisation Oriented Framework for Collaborative Business Processes. Business integration and enterprise computing is at the heart of ICT objectives and initiatives global wide. The project aims to be of unique value to Australian industry and provide a means to achieve excellence in the field of research that promises to shape the future of e-business technology. The research conducted within this project will position Australia as one of the leaders in the collaborative business process ma ....An Organisation Oriented Framework for Collaborative Business Processes. Business integration and enterprise computing is at the heart of ICT objectives and initiatives global wide. The project aims to be of unique value to Australian industry and provide a means to achieve excellence in the field of research that promises to shape the future of e-business technology. The research conducted within this project will position Australia as one of the leaders in the collaborative business process management area. The project outcomes will provide generic solutions that are applicable to many Australian and international companies involved in B2B collaboration and e-business technologies. Read moreRead less
Design of Service Interfaces for e-Business Applications. Economic pressures are rapidly driving businesses towards automation of e-business (electronic business) transactions. Successful e-business relies on accurate interchange of information among large numbers of autonomous partner organizations with different business semantics. Web services are widely regarded as having the potential to provide a suitable platform for the implementation of e-business applications, however so far only limit ....Design of Service Interfaces for e-Business Applications. Economic pressures are rapidly driving businesses towards automation of e-business (electronic business) transactions. Successful e-business relies on accurate interchange of information among large numbers of autonomous partner organizations with different business semantics. Web services are widely regarded as having the potential to provide a suitable platform for the implementation of e-business applications, however so far only limited attention was paid to Web services design. The aim of this project is to develop a design method suitable for developing a comprehensive and consistent set of Web services for a given application domain and to verify this method using a prototype implementation.Read moreRead less