Conceptualisation and Measurement of Customer Value: An Application to the Timeshare Industry. Timeshare or resort ownership is a growing industry worldwide. There are more than 110 timeshare properties in Australia, most of which are located in regional communities. This research will benefit these communities through the provision of information to enhance and sustain the development of this expanding industry. The information obtained will assist the collaborating organisation in the transfor ....Conceptualisation and Measurement of Customer Value: An Application to the Timeshare Industry. Timeshare or resort ownership is a growing industry worldwide. There are more than 110 timeshare properties in Australia, most of which are located in regional communities. This research will benefit these communities through the provision of information to enhance and sustain the development of this expanding industry. The information obtained will assist the collaborating organisation in the transformation of the industry, while addressing some of the concerns raised in a 2005 Parliamentary Inquiry. The project examines how consumers obtain value from the timeshare product. The project has the potential to be applied internationally thus providing export opportunities for Australia.Read moreRead less
Promoting Healthy Eating Habits: an investigation of the link between healthy eating and school canteens. The incidence of childhood obesity is of growing national concern. This is evidenced by the considerable media attention given to the problem and its place as a national research priority. While there has been a focus on the link between childhood obesity and physical activity, less research has been undertaken into the link between obesity and nutrition. This research project aims to inv ....Promoting Healthy Eating Habits: an investigation of the link between healthy eating and school canteens. The incidence of childhood obesity is of growing national concern. This is evidenced by the considerable media attention given to the problem and its place as a national research priority. While there has been a focus on the link between childhood obesity and physical activity, less research has been undertaken into the link between obesity and nutrition. This research project aims to investigate the link between healthy eating and the design and management of school canteens with the view to developing design and management guidelines that will influence the life-long eating habits of Australian children.Read moreRead less
Planning and operational models for food rescue and delivery to the poor. This project aims to develop an innovative holistic mathematical model of the vehicle routing problem for a charity-based food rescue and distribution system. Such a model would aim to maximise societal benefits while constraining costs, and would need to take into account the demand profile for donors and receivers, and the equitable distribution of food. The model developed is designed to mathematically represent the sys ....Planning and operational models for food rescue and delivery to the poor. This project aims to develop an innovative holistic mathematical model of the vehicle routing problem for a charity-based food rescue and distribution system. Such a model would aim to maximise societal benefits while constraining costs, and would need to take into account the demand profile for donors and receivers, and the equitable distribution of food. The model developed is designed to mathematically represent the system in a consistent framework so as to develop optimisation models and techniques. The project also seeks to understand the factors that influence the demand to donate to food rescue by organisations and individuals and the demand to request food by welfare agencies.Read moreRead less
Indigenous Australians and alcohol control: The impact of hotel ownership on harm reduction and social and economic development. This project investigates Indigenous social enterprise that intersects with the alcohol industry. Findings will benefit the Indigenous governing bodies of licensed premises and their communities, health and liquor regulation authorities and the country as a whole. The research addresses policy uncertainty surrounding Indigenous ownership of licensed premises and whethe ....Indigenous Australians and alcohol control: The impact of hotel ownership on harm reduction and social and economic development. This project investigates Indigenous social enterprise that intersects with the alcohol industry. Findings will benefit the Indigenous governing bodies of licensed premises and their communities, health and liquor regulation authorities and the country as a whole. The research addresses policy uncertainty surrounding Indigenous ownership of licensed premises and whether this achieves anticipated economic and social goals and reduces alcohol-related problems. Harm minimisation is an object of liquor licensing acts in most jurisdictions in Australia. Indigenous-owned licensed premises are well-placed to implement responsible alcohol service and promote harm minimisation in keeping with Australian best practice.Read moreRead less
Harnessing Business Insights from Unstructured Customer Data. Resulting from customers’ widespread uptake of online channels to buy and communicate has been a surge in online reviews and social media posts. This textual information offers a viable alternative to surveys that Australian businesses currently conduct to obtain customer insights. However, these reviews are unstructured and require substantial pre-processing to extract underlying customer perceptions. Therefore, this project aims to ....Harnessing Business Insights from Unstructured Customer Data. Resulting from customers’ widespread uptake of online channels to buy and communicate has been a surge in online reviews and social media posts. This textual information offers a viable alternative to surveys that Australian businesses currently conduct to obtain customer insights. However, these reviews are unstructured and require substantial pre-processing to extract underlying customer perceptions. Therefore, this project aims to develop a novel machine learning approach to quantify the business-relevant information contained in textual information shared by customers online. This alternative approach will provide significant cost-saving benefits for a range of Australian companies, such as retailers, hotels, airlines and restaurants.Read moreRead less
Addressing the food and health needs of ageing Baby boomers. This project will facilitate the future provision of food and health promotion services for the "baby boomers" (aged 55 to 70 years). Three consecutive surveys will be administered to a random sample of 1500 middle -aged people which will examine their food consumption and health habits; the psycho social determinants of these behaviours, and, their retirement preparedness. The creation of the project data base will facilitate the moni ....Addressing the food and health needs of ageing Baby boomers. This project will facilitate the future provision of food and health promotion services for the "baby boomers" (aged 55 to 70 years). Three consecutive surveys will be administered to a random sample of 1500 middle -aged people which will examine their food consumption and health habits; the psycho social determinants of these behaviours, and, their retirement preparedness. The creation of the project data base will facilitate the monitoring of future changes and trends in this representative sample of late middle aged people.Read moreRead less
Team processes, identification, and reliable performance: Implementing the Balanced Scorecard in health service teams. The aims of this research are to examine factors that enhance the reliability of performance of health service teams. These teams are required to deliver outcomes with a high degree of consistency and reliability. We draw on social identity theory and research on high reliability organisations (HROs) to identify the factors that contribute to improved reliability in teams. Secon ....Team processes, identification, and reliable performance: Implementing the Balanced Scorecard in health service teams. The aims of this research are to examine factors that enhance the reliability of performance of health service teams. These teams are required to deliver outcomes with a high degree of consistency and reliability. We draw on social identity theory and research on high reliability organisations (HROs) to identify the factors that contribute to improved reliability in teams. Second, we explore whether organisational strategy processes such as the Balanced Scorecard (BSC) infiltrate work processes and influence team outcomes. Our aim is to examine whether the implementation of the BSC interacts with team dynamics to enhance the reliability of performance in teams.Read moreRead less
The Impact of Enterprise Resource Planning Systems on Australian Organizations. Enterprise Resource Planning (ERP) implementation is one of the most pervasive sources of technological change in contemporary Australian enterprises. ERP systems are computer-based technologies that are designed to increase efficiency and achieve major cost savings across the entire organization. Their implementation has significant implications for the structure, nature and management of organizations. This project ....The Impact of Enterprise Resource Planning Systems on Australian Organizations. Enterprise Resource Planning (ERP) implementation is one of the most pervasive sources of technological change in contemporary Australian enterprises. ERP systems are computer-based technologies that are designed to increase efficiency and achieve major cost savings across the entire organization. Their implementation has significant implications for the structure, nature and management of organizations. This project's innovative application of an organizational change model to eight detailed case studies across a range of organizational types will generate important new insights into the effects of ERP implementations at Australian organizations and help explain why some implementations are more successful than others.Read moreRead less
Employment Relations Practices and Business Outcomes in a Chain of Hotels. We will investigate links between organisational behaviour and business outcomes by using employment-relations key performance indicators (KPIs). This is significant as we will develop such KPIs (building on the balanced score card approach) and evaluate the practices of Accor, a chain of hotels in Australia. Later, we will conduct international collaboration to draw international comparisons too. This research is valuabl ....Employment Relations Practices and Business Outcomes in a Chain of Hotels. We will investigate links between organisational behaviour and business outcomes by using employment-relations key performance indicators (KPIs). This is significant as we will develop such KPIs (building on the balanced score card approach) and evaluate the practices of Accor, a chain of hotels in Australia. Later, we will conduct international collaboration to draw international comparisons too. This research is valuable because hotels are important employers, especially in regional areas. The results should contribute to debates about high-performance work systems. We should be able to help to improve the quality of working lives, organisational performance, business outcomes, competitiveness and job opportunities.Read moreRead less
Human resource information systems (HRIS) and the strategic significance of the human resource function. A large number of Australian organisations have invested in computer based HRIS. Used effectively, HRIS can allow HR to realise its strategic potential and to contribute to improved organisational performance. This project will contribute to the national research priority on frontier technologies, by enhancing understanding of the conditions that allow for smart information use, thereby contr ....Human resource information systems (HRIS) and the strategic significance of the human resource function. A large number of Australian organisations have invested in computer based HRIS. Used effectively, HRIS can allow HR to realise its strategic potential and to contribute to improved organisational performance. This project will contribute to the national research priority on frontier technologies, by enhancing understanding of the conditions that allow for smart information use, thereby contributing to the nation's economic competitiveness.Read moreRead less