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The Heart of Health Care: Advancing Emotional Well-being, Engagement and Performance in Hospitals. This research will improve our understanding of the drivers of effective health care delivery and will identify practical ways to improve the well-being, performance, retention and engagement of health care professionals and improve patient care, satisfaction and safety. In light of significant staffing shortages of health care professionals, the knowledge created will have substantial benefits in ....The Heart of Health Care: Advancing Emotional Well-being, Engagement and Performance in Hospitals. This research will improve our understanding of the drivers of effective health care delivery and will identify practical ways to improve the well-being, performance, retention and engagement of health care professionals and improve patient care, satisfaction and safety. In light of significant staffing shortages of health care professionals, the knowledge created will have substantial benefits in developing more effective models of quality care. In addition this research will enable health care professionals to build holistic, adaptable and multidisciplinary approaches to patient care in order to ensure a sustainable health care system for the future.Read moreRead less
Delivering Better Patient Care: Promoting Well-Being and Performance of Health Care Professionals. The research offers three broad benefits. First, given the serious challenges currently facing the Australian health care system, the research addresses a national research priority and will have significant policy implications. Second, it will improve our understanding of how to enhance health care professionals' performance and well-being, and thereby increasing staff retention, organisational ef ....Delivering Better Patient Care: Promoting Well-Being and Performance of Health Care Professionals. The research offers three broad benefits. First, given the serious challenges currently facing the Australian health care system, the research addresses a national research priority and will have significant policy implications. Second, it will improve our understanding of how to enhance health care professionals' performance and well-being, and thereby increasing staff retention, organisational effectiveness, and improving the quality and efficiency of health care delivery. Third, the knowledge generated will be a valuable input into development programs aimed at improving managerial practices within Australian health care organisations.Read moreRead less
Balancing the needs of customers and employees following service failure: A dyadic psychosocial approach. Service industries dominate Australia's economy. When service fails, conflicts frequently ensue, leaving customers and employees feeling angry and stressed. Consequent social and economic costs are enormous. This project addresses the research priority of promoting and maintaining good health by identifying ways in which customers and employees can resolve service problems such that particip ....Balancing the needs of customers and employees following service failure: A dyadic psychosocial approach. Service industries dominate Australia's economy. When service fails, conflicts frequently ensue, leaving customers and employees feeling angry and stressed. Consequent social and economic costs are enormous. This project addresses the research priority of promoting and maintaining good health by identifying ways in which customers and employees can resolve service problems such that participants' psychosocial needs are met and outcomes for both parties are optimised. Findings will strengthen Australia's social and economic fabric by providing strategies to increase customer satisfaction and reduce worker stress. Service firms will benefit from a more loyal customer-base, and reduced employee absenteeism, turnover and compensation claims. Read moreRead less
Motivating Employee Proactivity by Redesigning the Work Context. Self-starting and innovative employees are increasingly important in today's decentralised organisations. The central question investigated in this project via a longitudinal research design is how organisations can facilitate this type of proactive behavior amongst employees. The project also investigates the nature of employee proactivity (e.g. how it differs from other behaviors), and its consequences for employee performance, i ....Motivating Employee Proactivity by Redesigning the Work Context. Self-starting and innovative employees are increasingly important in today's decentralised organisations. The central question investigated in this project via a longitudinal research design is how organisations can facilitate this type of proactive behavior amongst employees. The project also investigates the nature of employee proactivity (e.g. how it differs from other behaviors), and its consequences for employee performance, innovation, and mental health. The project is significant because it focuses on how to promote behaviors that have often been neglected in research.Read moreRead less
Enhancing the health, wellbeing, job satisfaction and retention of hospital-based registered and enrolled nurses working shiftwork. The aim of this research is to use Shiftwork, Stress, Social Identity and Communication Accommodation Theories to develop and apply a theoretical framework to the hospital-based nursing sector that explains the current turnover crisis through an examination of the relationships between work environment factors, health, wellbeing, job satisfaction and voluntary turno ....Enhancing the health, wellbeing, job satisfaction and retention of hospital-based registered and enrolled nurses working shiftwork. The aim of this research is to use Shiftwork, Stress, Social Identity and Communication Accommodation Theories to develop and apply a theoretical framework to the hospital-based nursing sector that explains the current turnover crisis through an examination of the relationships between work environment factors, health, wellbeing, job satisfaction and voluntary turnover intention. Then, to use this framework to develop an intervention strategy that incorporates the individual, dyadic, intergroup and organisational levels that will improve individual, team and organisational functioning thereby creating a more supportive working environment that will increase health, wellbeing, job satisfaction and lessen turnover.Read moreRead less
Understanding employee-employer relationships during bridge employment: A psychological contract perspective. Bridge employment (paid employment after retirement from a career job) has several advantages for the individual (financial benefits, feeling of social connectedness, sense of accomplishment), employing organisations (access to experienced and skilled workers), and the government (lower burden on pension and benefits schemes). The proposed research will study the employee-employer relati ....Understanding employee-employer relationships during bridge employment: A psychological contract perspective. Bridge employment (paid employment after retirement from a career job) has several advantages for the individual (financial benefits, feeling of social connectedness, sense of accomplishment), employing organisations (access to experienced and skilled workers), and the government (lower burden on pension and benefits schemes). The proposed research will study the employee-employer relationship in bridge employment, with a focus on their perceptions of mutual obligationsin form of the psychological contract. An understanding of the psychological contract will make it more likely that the employment relationship fulfils the needs of the employees and employers and leads to a more successful bridge employment relationship.Read moreRead less
The role of organisational events and emotions in strategic decision-making. Australia's international competitiveness depends to a large extent on the effectiveness of its business organisations. This effectiveness depends, in turn, on the quality of top managers' decision-making. Thus, understanding the way that managers make decisions is of critical importance if we are to develop programs to improve the competitiveness of Australian business organisations. The Australian researchers involve ....The role of organisational events and emotions in strategic decision-making. Australia's international competitiveness depends to a large extent on the effectiveness of its business organisations. This effectiveness depends, in turn, on the quality of top managers' decision-making. Thus, understanding the way that managers make decisions is of critical importance if we are to develop programs to improve the competitiveness of Australian business organisations. The Australian researchers involved in this grant application have been at the forefront of the international movement to include the study of emotions in organisational research. In a series of four projects, they combine with a noted US scholar, who specialises in the study of organisational justice, to study the decision-making patterns of top managers.Read moreRead less
How leaders integrate safety goals for employees to build adaptive safety capabilities in organisations. How can organisations maintain high levels of safety while adapting to constant technological, social, and economic change? This project will investigate how leaders align complex individual goals to develop adaptive safety capability: the capacity of organisations to successfully modify safety systems in the midst of change.
Leaders as motivators: A test of an integrated theory of leadership and motivation to predict employees' psychological health and productivity. The effectiveness of organisations depends upon the quality of its leaders. While research shows that certain leader behaviours can enhance psychological heath (increase job satisfaction, reduce stress) and productivity, it is not clear why this occurs. This proposal addresses this shortcoming by developing a model of leadership that places motivation ....Leaders as motivators: A test of an integrated theory of leadership and motivation to predict employees' psychological health and productivity. The effectiveness of organisations depends upon the quality of its leaders. While research shows that certain leader behaviours can enhance psychological heath (increase job satisfaction, reduce stress) and productivity, it is not clear why this occurs. This proposal addresses this shortcoming by developing a model of leadership that places motivation as a core process between the leader's behaviour and outcomes. The model is tested across new innovative research designs, including a study that tests an intervention to improve leadership effectiveness. The research will increase the understanding of workplace leadership and provide practical ways to improve employees' psychological health and productivity.Read moreRead less
Integrity, Leadership and Behaviour in Organisations. Recent high profile corporate scandals such as those involving Enron and HIH have demonstrated how important it is for leaders and managers to demonstrate integrity in their actions. However, organisational researchers have struggled to reach agreement on the qualities of character and behaviour that define integrity. This work draws on work in the philosophical tradition to propose a new multidimensional conceptualisation of leader integri ....Integrity, Leadership and Behaviour in Organisations. Recent high profile corporate scandals such as those involving Enron and HIH have demonstrated how important it is for leaders and managers to demonstrate integrity in their actions. However, organisational researchers have struggled to reach agreement on the qualities of character and behaviour that define integrity. This work draws on work in the philosophical tradition to propose a new multidimensional conceptualisation of leader integrity and to develop a measurement instrument for its assessment. The influence of leader integrity on the behaviour of leaders and subordinates is explored, and a program aimed at enhancing integrity in organisational leadership developed and trialled.Read moreRead less