Resolving patients' complaints about hospitals: Responsive regulation by health ombudsmen. Ombudsmen help ensure integrity and accountability in societal institutions. This study of patients' complaints about hospitals to health ombudsmen in two states, and the responses of hospitals, will produce evidence on strategies for making hospitals more responsive to the public and more accountable for the quality of their care. Australia was a world leader in establishing health ombudsmen and this stud ....Resolving patients' complaints about hospitals: Responsive regulation by health ombudsmen. Ombudsmen help ensure integrity and accountability in societal institutions. This study of patients' complaints about hospitals to health ombudsmen in two states, and the responses of hospitals, will produce evidence on strategies for making hospitals more responsive to the public and more accountable for the quality of their care. Australia was a world leader in establishing health ombudsmen and this study will explore their impact upon the hospital system. Evidence-based strategies are needed to improve the accountability of service providers and regulators. Social and economic benefits flow from empowering patients and from improving hospital performance.Read moreRead less
Networks in Flux: Examining how sector relationships adapt to rapid change. This study aims to investigate why, when and how inter-organisational networks adapt or remain resistant to change. Responding to complex social problems and technological change requires inter-organisational networks to be adaptable. Through a combination of longitudinal network analysis, survey research and qualitative interviews, this project plans to study the Victorian HIV and hepatitis C sector as it responds to ma ....Networks in Flux: Examining how sector relationships adapt to rapid change. This study aims to investigate why, when and how inter-organisational networks adapt or remain resistant to change. Responding to complex social problems and technological change requires inter-organisational networks to be adaptable. Through a combination of longitudinal network analysis, survey research and qualitative interviews, this project plans to study the Victorian HIV and hepatitis C sector as it responds to major advances in prevention and treatment, requiring community, health, policy and research organisations to adapt their roles and relationships. This timely and novel study aims to improve our knowledge of how to enable inter-organisational networks to adapt and improve organisational responsiveness to complex issues.Read moreRead less
Advancing understanding of health professionals' work and communication patterns and the effectiveness of work reform initiatives. Health systems internationally need to improve productivity and the way hospital staff work together. Yet we have surprisingly poor data about these and few measurement techniques. This project will deliver new methods, information and theoretical advances to support the design and evaluation of future workforce reform initiatives.
The Intended and Unintended Impact of Policy for Adaptive Policy Management. The project aims to advance knowledge about the intended and unintended consequences of policy on health and well-being. It expects to innovate through new methods and novel data to integrate policy evaluation into the policy cycle in a timely fashion to prevent harm from occurring. It also leverages technology to track policy effects in real time. Expected outcomes of this project include new knowledge and enhanced pol ....The Intended and Unintended Impact of Policy for Adaptive Policy Management. The project aims to advance knowledge about the intended and unintended consequences of policy on health and well-being. It expects to innovate through new methods and novel data to integrate policy evaluation into the policy cycle in a timely fashion to prevent harm from occurring. It also leverages technology to track policy effects in real time. Expected outcomes of this project include new knowledge and enhanced policy infrastructure using new methods and interdisciplinary approaches. Significant benefits include improvements to: (1) policy management by government departments; (2) the health and wellbeing of the Australians they serve; (3) our Partners' capacity to consult governments on how technology can assist policy management. Read moreRead less
National registration of health practitioners: a comparative study of the complaints and notification system under the national system and in NSW. This project will compare the NSW healthcare complaints system with that of the new Australian Health Practitioner Regulation Agency to provide insight into complaints handling and notification at a state and national level. It will determine best practice in government assessment and resolution methods and reveal complainant experiences.
Improving cancer treatment systems: a randomised controlled trial of a consumer action model for cancer patients receiving chemotherapy. The project aims to assess the effectiveness of a model for improving cancer treatment systems, which emphasises meaningful engagement of cancer consumers in identifying, implementing and evaluating strategies of change. System changes are expected to reduce patients' unmet supportive care needs and improve overall quality of life.
Development of an evaluation model for assessing the effectiveness of ICT to integrate services and improve service performance and client experience. This research will deliver a new evaluation model for assessing how best to use information technology in service organisations to improve service co-ordination, performance and clients’ experiences. It focuses on information technology use in the aged and community care sector which is critically in need of these benefits.
After the questions: outcomes of routine screening for domestic violence in NSW Health services. Recent research indicates that domestic violence is the leading contributor to death, disability and illness in women aged 15-44 in Australia and leads to health costs of $314 m annually (VicHealth 2004, Access Economics 2004). Routine screening is a low cost measure aimed at prevention and early intervention for domestic violence, which has been successfully introduced for women entering antenatal, ....After the questions: outcomes of routine screening for domestic violence in NSW Health services. Recent research indicates that domestic violence is the leading contributor to death, disability and illness in women aged 15-44 in Australia and leads to health costs of $314 m annually (VicHealth 2004, Access Economics 2004). Routine screening is a low cost measure aimed at prevention and early intervention for domestic violence, which has been successfully introduced for women entering antenatal, early childhood, mental health and drug and alcohol services operated by NSW Health. The research will be the first study of its size to consider the outcomes of routine screening for domestic violence in public health settings in the Australian context.Read moreRead less
Building an ethical and sustainable model for health professional recruitment to Australia: A case study of the Philippines. This study will lead to an evidence-based ethical workforce plan for the recruitment of nurses from the Philippines to work in Queensland Health to improve access to health services. The model will be embedded in an integrity system that will ensure transparency and accountability in the employment of overseas-trained health professionals. This will strengthen the governan ....Building an ethical and sustainable model for health professional recruitment to Australia: A case study of the Philippines. This study will lead to an evidence-based ethical workforce plan for the recruitment of nurses from the Philippines to work in Queensland Health to improve access to health services. The model will be embedded in an integrity system that will ensure transparency and accountability in the employment of overseas-trained health professionals. This will strengthen the governance of the health care systems and nursing professions of both countries.Read moreRead less
Improving Birth Outcomes in China: consequences and potentials of policy, state and professional interactions. The aim of the project is to reduce morbidity and mortality associated with birth by informing health systems improvement in China. We will develop an innovative methodology to study consequences of policy, state and professional interactions on birth outcomes. This work is also relevant in other settings. Macro economic reforms in China have produced paradoxical disparities between ri ....Improving Birth Outcomes in China: consequences and potentials of policy, state and professional interactions. The aim of the project is to reduce morbidity and mortality associated with birth by informing health systems improvement in China. We will develop an innovative methodology to study consequences of policy, state and professional interactions on birth outcomes. This work is also relevant in other settings. Macro economic reforms in China have produced paradoxical disparities between rich and poor and urban and rural populations evident in maternal morbidity and mortality. Results will inform facilitative policies and models of service to optimise safety and increase effectiveness in deployment of human and monetary resources.Read moreRead less