Balancing the needs of customers and employees following service failure: A dyadic psychosocial approach. Service industries dominate Australia's economy. When service fails, conflicts frequently ensue, leaving customers and employees feeling angry and stressed. Consequent social and economic costs are enormous. This project addresses the research priority of promoting and maintaining good health by identifying ways in which customers and employees can resolve service problems such that particip ....Balancing the needs of customers and employees following service failure: A dyadic psychosocial approach. Service industries dominate Australia's economy. When service fails, conflicts frequently ensue, leaving customers and employees feeling angry and stressed. Consequent social and economic costs are enormous. This project addresses the research priority of promoting and maintaining good health by identifying ways in which customers and employees can resolve service problems such that participants' psychosocial needs are met and outcomes for both parties are optimised. Findings will strengthen Australia's social and economic fabric by providing strategies to increase customer satisfaction and reduce worker stress. Service firms will benefit from a more loyal customer-base, and reduced employee absenteeism, turnover and compensation claims. Read moreRead less
Building capacity for online counselling for schools: developing and evaluating an online school counselling program. The wellbeing of children and young people is an important goal nationally and school-based online counselling has the potential to directly benefit them. The impact of mental health problems and poor life and career choices in adolescence is undisputed. This project will facilitate access to career and mental health support through technology.
Learning and Deciding Under Low Levels of Awareness: Representation Issues and Memory Processes. Human decision making is frequently sub-optimal and can be influenced by factors of which we are only dimly aware. At times, this sub-optimality produces large social, economic, and health costs. We address decisions made under low levels of awareness including those typically influenced by advertising and other marketing activities, such as pairing brands with images of attractive people. We examine ....Learning and Deciding Under Low Levels of Awareness: Representation Issues and Memory Processes. Human decision making is frequently sub-optimal and can be influenced by factors of which we are only dimly aware. At times, this sub-optimality produces large social, economic, and health costs. We address decisions made under low levels of awareness including those typically influenced by advertising and other marketing activities, such as pairing brands with images of attractive people. We examine the cognitive processes invoked by this pairing in order to determine how it competes with the provision of factual information. We aim to improve decision making in areas such as food choice and consumer understanding, as well as provide the knowledge base to support policy for regulating marketing communications.Read moreRead less
Non-medical use of prescription stimulants by Australian university students: attitudes, prevalence of, and motivations for use. This study will provide a comprehensive understanding of student non-medical use of prescription stimulants. The findings will inform initiatives to prevent the abuse and misuse of pharmaceuticals, protect health and reduce the cost associated with inappropriate use of medicines.
Depression and Diabetes: Prevalence, diagnosis and help-seeking: Influence on depression, glycemic control and quality of life. Depression has been reported to be twice as prevalent and more persistent in individuals with diabetes than in the general population. The current research will investigate the point-prevalence of depression in a large sample of Australian diabetic outpatients using a case-finding instrument (CES-D) and follow-up structured clinical interview where appropriate. Demogr ....Depression and Diabetes: Prevalence, diagnosis and help-seeking: Influence on depression, glycemic control and quality of life. Depression has been reported to be twice as prevalent and more persistent in individuals with diabetes than in the general population. The current research will investigate the point-prevalence of depression in a large sample of Australian diabetic outpatients using a case-finding instrument (CES-D) and follow-up structured clinical interview where appropriate. Demographic, medical, and psychological correlates of depressiono will be investigated. The effects of the screening procedure and diagnosis on help-seeking behaviour, course of the depression, self-care, and glycemic control as well as qualtiy of life will be evaluated after six months.Read moreRead less
Risk factors for the development of paediatric anxiety disorders. Anxiety disorders are common and debilitating forms of disability affecting Australian children. This project blends strategic basic research with clinical application to advance our understanding of the causes of these disorders. By examining underlying child- and parent-based mechanisms by which children at greatest risk for these disorders transition to anxiety-disordered status, this project will lead to improved prevention an ....Risk factors for the development of paediatric anxiety disorders. Anxiety disorders are common and debilitating forms of disability affecting Australian children. This project blends strategic basic research with clinical application to advance our understanding of the causes of these disorders. By examining underlying child- and parent-based mechanisms by which children at greatest risk for these disorders transition to anxiety-disordered status, this project will lead to improved prevention and treatment strategies, which will improve the lives of affected children and their families and significantly reduce the financial burden on the Australian health care system.Read moreRead less
Developing a novel method for delivering a behavioral intervention for decreasing morbidity in women with a chronic disease: a randomized controlled trial. Currently there are 209.8 deaths from heart, stroke and vascular diseases per 100 000 of the Australian female population each year, with the rates being considerably high in the elderly female population. Despite the potential benefits of behavioural strategies to prevent morbidity in women with chronic disease, studies to date have not targ ....Developing a novel method for delivering a behavioral intervention for decreasing morbidity in women with a chronic disease: a randomized controlled trial. Currently there are 209.8 deaths from heart, stroke and vascular diseases per 100 000 of the Australian female population each year, with the rates being considerably high in the elderly female population. Despite the potential benefits of behavioural strategies to prevent morbidity in women with chronic disease, studies to date have not targeted women who already have a chronic disease in a clinical setting. This research study will address this, helping postmenopausal women who have chronic disease change negative health behaviours and increase physical activity and self efficacy, improve quality of life and decrease blood pressure, obesity and tobacco use.Read moreRead less
Evaluation of treatment outcomes for court-referred and voluntary clients in residential and outclient substance abuse treatment programs. Very little research has been conducted evaluating the relative effectiveness of substance abuse treatment programs for court-referred clients, compared with voluntary clients. This project will obtain psychological, social and health measures in order to compare short- and long-term treatment outcomes. Its significance lies not only in its potential to evalu ....Evaluation of treatment outcomes for court-referred and voluntary clients in residential and outclient substance abuse treatment programs. Very little research has been conducted evaluating the relative effectiveness of substance abuse treatment programs for court-referred clients, compared with voluntary clients. This project will obtain psychological, social and health measures in order to compare short- and long-term treatment outcomes. Its significance lies not only in its potential to evaluate the success of treatment for clients diverted from the criminal justice system, but also in its unique focus on a wide range of outcomes for different client groups.Read moreRead less
Very young adolescents and substance use: community and family vulnerabilities and healthy developmental transitions. This research will examine how families and communities protect very young children from early alcohol and tobacco use. The findings will lead to new prevention policies and programs that better meet the needs of vulnerable communities. This project will strengthen collaborations with leading international research centres in this area.
Resilience and coping: Predicting positive well-being following life transitions and major life events among young Australian women. The project addresses a major issue for the well-being of Australians. It examines positive well-being and resilience, which provides an important complement to other work on diagnosed mental illness. Mental health problems are a major problem in Australia, contributing to unemployment, family problems, and risky life choices. By identifying people who maintain goo ....Resilience and coping: Predicting positive well-being following life transitions and major life events among young Australian women. The project addresses a major issue for the well-being of Australians. It examines positive well-being and resilience, which provides an important complement to other work on diagnosed mental illness. Mental health problems are a major problem in Australia, contributing to unemployment, family problems, and risky life choices. By identifying people who maintain good psychological health despite life stress, it can help in prevention and early intervention. It focuses on the important years of early adulthood, when people are dealing with new relationships, employment, and family formation. Its focus on women reflects the fact that women and men experience different life courses, often diverging markedly when the first child arrives.Read moreRead less