Balancing the needs of customers and employees following service failure: A dyadic psychosocial approach. Service industries dominate Australia's economy. When service fails, conflicts frequently ensue, leaving customers and employees feeling angry and stressed. Consequent social and economic costs are enormous. This project addresses the research priority of promoting and maintaining good health by identifying ways in which customers and employees can resolve service problems such that particip ....Balancing the needs of customers and employees following service failure: A dyadic psychosocial approach. Service industries dominate Australia's economy. When service fails, conflicts frequently ensue, leaving customers and employees feeling angry and stressed. Consequent social and economic costs are enormous. This project addresses the research priority of promoting and maintaining good health by identifying ways in which customers and employees can resolve service problems such that participants' psychosocial needs are met and outcomes for both parties are optimised. Findings will strengthen Australia's social and economic fabric by providing strategies to increase customer satisfaction and reduce worker stress. Service firms will benefit from a more loyal customer-base, and reduced employee absenteeism, turnover and compensation claims. Read moreRead less
Newcomer socialisation: Examining the processes predicting changes in organisational identification over time. The project examines factors that maximise the retention of new employees and optimise their well-being. It seeks to understand factors in the organisational socialisation process that lead to an increase in organisational identification and an optimal utilisation of employees' skills and capacities. The project contributes to efforts designed to promote and maintain good health and str ....Newcomer socialisation: Examining the processes predicting changes in organisational identification over time. The project examines factors that maximise the retention of new employees and optimise their well-being. It seeks to understand factors in the organisational socialisation process that lead to an increase in organisational identification and an optimal utilisation of employees' skills and capacities. The project contributes to efforts designed to promote and maintain good health and strenghten Australia's social and economic fabric. Read moreRead less
Promoting high-performing multidisciplinary health care teams: An examination of the antecedents and consequences of psychological safety. Australian health care services are faced with an increasing burden of complex disease and changing demographics which require identification of new models of care. By promoting effective teams, this research aims to empower both organisations and their employees to contribute to a process of continuous improvement that identifies best-practice solutions for ....Promoting high-performing multidisciplinary health care teams: An examination of the antecedents and consequences of psychological safety. Australian health care services are faced with an increasing burden of complex disease and changing demographics which require identification of new models of care. By promoting effective teams, this research aims to empower both organisations and their employees to contribute to a process of continuous improvement that identifies best-practice solutions for all Australian hospitals. Overall, findings will help strengthen Australia's social and economic fabric by providing reliable and valid research evidence regarding ways to promote effective health care teams.Read moreRead less
The role of supervisors in managing psychosocial risk factors in the workplace: Implications for employee health and organisational effectiveness. This research aims to increase the capacity of Australian employers to identify and manage psychosocial risk factors in the workplace. By promoting a continuous improvement approach to occupational stress management, negative outcomes for employers will be reduced, in terms of absenteeism, turnover, and associated losses in productivity. By making b ....The role of supervisors in managing psychosocial risk factors in the workplace: Implications for employee health and organisational effectiveness. This research aims to increase the capacity of Australian employers to identify and manage psychosocial risk factors in the workplace. By promoting a continuous improvement approach to occupational stress management, negative outcomes for employers will be reduced, in terms of absenteeism, turnover, and associated losses in productivity. By making business operators more robust to work-related stressors, their need to react to critical stress-related incidents will be lessened and government resources will not be lost as a result of processing claims. In terms of social benefits, this research aims to enhance the quality of working life for employees.Read moreRead less
Linking to learn and learning to link: building integrated school-based support systems for children and families in a disadvantaged community. The project will implement in a disadvantaged community changed institutional practices within primary schools and a partner welfare agency to increase family-school connectedness to improve children's behaviour and school performance. We build on the Pathways Project, which improved these outcomes for vulnerable preschool children, but highlighted the c ....Linking to learn and learning to link: building integrated school-based support systems for children and families in a disadvantaged community. The project will implement in a disadvantaged community changed institutional practices within primary schools and a partner welfare agency to increase family-school connectedness to improve children's behaviour and school performance. We build on the Pathways Project, which improved these outcomes for vulnerable preschool children, but highlighted the critical importance of family involvement with schools to effect enduring change and the difficulties of achieving this within current structures. We address this challenge by nurturing whole-school culture change, providing teacher professional development, and locating family support resources within schools to promote home-school partnerships, family functioning, and child well-being. Read moreRead less
Responding to fire-related stressors in the workplace: An examination of the role of social support from a group processes perspective. This research has significant national benefit and will result in basic and applied outcomes. At the basic level, the research will result in a better understanding of the way in which social support reduces the impact of stressors and stimulate new avenues of research in the fields of workplace stress and social identity. At a more applied level, the research p ....Responding to fire-related stressors in the workplace: An examination of the role of social support from a group processes perspective. This research has significant national benefit and will result in basic and applied outcomes. At the basic level, the research will result in a better understanding of the way in which social support reduces the impact of stressors and stimulate new avenues of research in the fields of workplace stress and social identity. At a more applied level, the research program will provide the grounding for a future intervention designed to reduce the social costs of workplace fires. It is expected that such an intervention would be associated with several economic and social benefits such as a reduction in sick leave, employee turnover, and losses in productivity, and improved outcomes for employees in terms of psychological well-being.Read moreRead less
Promoting resilience in employees working in high-stress occupations. Promoting positive mental health in the workplace has been identified as a national research priority. Mental health problems such as depression and stress now give rise to social and economic burdens comparable to those due to physiological conditions such as heart disease. Prevention strategies are strongly endorsed by both Government and peak health bodies as a necessity if this burden is to be addressed. Effective workpl ....Promoting resilience in employees working in high-stress occupations. Promoting positive mental health in the workplace has been identified as a national research priority. Mental health problems such as depression and stress now give rise to social and economic burdens comparable to those due to physiological conditions such as heart disease. Prevention strategies are strongly endorsed by both Government and peak health bodies as a necessity if this burden is to be addressed. Effective workplace strategies for positive mental health promotion will greatly reduce burdens on the health care system and the community whilst increasing productivity in the workplace and quality of life for individuals and their families.Read moreRead less
An international evaluation of work-family balance: Validation of the work-family balance measure and theoretical model. Work-family imbalance costs Australia $8 billion per annum, via staff absenteeism, turnover, and health costs. By employing two Australian and three international experts, this project will investigate the long-term process of work-family balance, identify effective employment policies, and produce a new balance measure for use by industry and government. This will lead to imp ....An international evaluation of work-family balance: Validation of the work-family balance measure and theoretical model. Work-family imbalance costs Australia $8 billion per annum, via staff absenteeism, turnover, and health costs. By employing two Australian and three international experts, this project will investigate the long-term process of work-family balance, identify effective employment policies, and produce a new balance measure for use by industry and government. This will lead to improved health, personal satisfaction and employment choices for working Australians, and hence higher productivity for industry. The research addresses the second national research priority: promoting and maintaining good health. The consequential contributions to knowledge will directly benefit Australia's regard within the global academic community.Read moreRead less
An empirical evaluation of an innovative occupational stress intervention to improve the health and retention of high-risk employees. Occupational stress costs Australian organisations $105.5m, accounts for 6.5% of workplace injuries and 18.4 weeks absenteeism, per annum. This project introduces an occupational stress intervention in a State Government Department to improve the health and retention of employees who have experienced stress or who are a high risk for submitting a stress claim. The ....An empirical evaluation of an innovative occupational stress intervention to improve the health and retention of high-risk employees. Occupational stress costs Australian organisations $105.5m, accounts for 6.5% of workplace injuries and 18.4 weeks absenteeism, per annum. This project introduces an occupational stress intervention in a State Government Department to improve the health and retention of employees who have experienced stress or who are a high risk for submitting a stress claim. The intervention will reduce occupational stress costs by 40% and will be generalisable to other public and private organisations. The project will demonstrate how Australian employers can meet their legal and ethical obligations to protect employee's psychological health, with a view to ultimately reducing the occurrence and financial consequences of occupational stress claims.Read moreRead less
Examining the work-family interface: The impact of a worksite parenting intervention on family and occupational outcomes and objective performance measures. This study will contribute to strengthening the evidence-base for work-family balance policies and practices. There have been few controlled studies examining the effects of workplace interventions targeting working parents. The study will increase our knowledge of the relationship between work-family conflict and occupational functioning. I ....Examining the work-family interface: The impact of a worksite parenting intervention on family and occupational outcomes and objective performance measures. This study will contribute to strengthening the evidence-base for work-family balance policies and practices. There have been few controlled studies examining the effects of workplace interventions targeting working parents. The study will increase our knowledge of the relationship between work-family conflict and occupational functioning. It will enable conclusions to be drawn about the efficacy of a specific strategy to enhance working parents ability to manage their respective work and family roles in a cost effective manner. Such evidence will usefully inform both the scientific literature on the effects of work-family balance issues and policy development in the area.Read moreRead less