The Heart of Health Care: Advancing Emotional Well-being, Engagement and Performance in Hospitals. This research will improve our understanding of the drivers of effective health care delivery and will identify practical ways to improve the well-being, performance, retention and engagement of health care professionals and improve patient care, satisfaction and safety. In light of significant staffing shortages of health care professionals, the knowledge created will have substantial benefits in ....The Heart of Health Care: Advancing Emotional Well-being, Engagement and Performance in Hospitals. This research will improve our understanding of the drivers of effective health care delivery and will identify practical ways to improve the well-being, performance, retention and engagement of health care professionals and improve patient care, satisfaction and safety. In light of significant staffing shortages of health care professionals, the knowledge created will have substantial benefits in developing more effective models of quality care. In addition this research will enable health care professionals to build holistic, adaptable and multidisciplinary approaches to patient care in order to ensure a sustainable health care system for the future.Read moreRead less
Older workers & psychological contracts: A dynamic perspective. This project aims to track the trajectories of older workers’ psychological contracts that shape their give-and-take with the organisation. Little is understood about how these psychological contracts change as older workers continue to pursue work through their fifth, sixth, seventh and eighth decades of life. This project tracks older workers over intensive, repeated in-depth interviews and a large-scale longitudinal panel study. ....Older workers & psychological contracts: A dynamic perspective. This project aims to track the trajectories of older workers’ psychological contracts that shape their give-and-take with the organisation. Little is understood about how these psychological contracts change as older workers continue to pursue work through their fifth, sixth, seventh and eighth decades of life. This project tracks older workers over intensive, repeated in-depth interviews and a large-scale longitudinal panel study. The outcomes fill significant gaps in our understanding of older workers’ needs and orientation toward work, and identify the age-related changes and organisational practices that spur older workers to sustain a strong trajectory of productive participation in the workforce.Read moreRead less
How leaders integrate safety goals for employees to build adaptive safety capabilities in organisations. How can organisations maintain high levels of safety while adapting to constant technological, social, and economic change? This project will investigate how leaders align complex individual goals to develop adaptive safety capability: the capacity of organisations to successfully modify safety systems in the midst of change.
Managing key professional transitions in the health sector. This project will examine how health professionals make effective transitions into their roles, and balance the tensions between maximising patient outcomes and managing efficiencies and budgets. Quality healthcare is an important issue for all Australians and the project contributes to improving outcomes for healthcare employees and their patients.
Wise proactivity: making the right things happen in the right way. Little is known about how organisations can motivate their staff to make things happen and at the same time prevent misguided and ineffective proactivity. This project focuses on the concept of wise proactivity. The aim is to develop managers who balance interests beyond their own to make the right things happen in the right way.
Motivating work teams: An emergence-based process model . With work teams having to undertake more critical and complex tasks, this project aims to develop and evaluate a new process model of team motivation emergence through field studies using varied samples of workers, simulation studies, and computational modelling. The project expects to generate solutions to Australia's declining work engagement by answering calls for research on how to develop team motivation. Expected outcomes include n ....Motivating work teams: An emergence-based process model . With work teams having to undertake more critical and complex tasks, this project aims to develop and evaluate a new process model of team motivation emergence through field studies using varied samples of workers, simulation studies, and computational modelling. The project expects to generate solutions to Australia's declining work engagement by answering calls for research on how to develop team motivation. Expected outcomes include new knowledge of team motivation disseminated through scholarly and practitioner-oriented publications and presentations, as well as practical team assessment and training tools made available to organisations so they can improve team performance.
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Understanding the learning and development of employees' emotion regulation strategies over time: rethinking the paradigm. This project investigates how new employees develop strategies for managing emotions at work. Using applied and laboratory designs, this research extends our understanding of how organisational socialisation processes influence new employees' management of emotions and identifies the levers to improve employee wellbeing, productivity and retention.
Emotions and Employee Turnover: New Methods for Complex Dynamic Systems. This project aims to vastly improve the data-analytic capabilities of social and health researchers, while increasing knowledge about emotion dynamics and their link to employee turnover. By drawing on and advancing methods from ecology and applied physics, this project plans to investigate the role that individual emotions play in employee turnover with new quantitative methods for characterising and testing causality in c ....Emotions and Employee Turnover: New Methods for Complex Dynamic Systems. This project aims to vastly improve the data-analytic capabilities of social and health researchers, while increasing knowledge about emotion dynamics and their link to employee turnover. By drawing on and advancing methods from ecology and applied physics, this project plans to investigate the role that individual emotions play in employee turnover with new quantitative methods for characterising and testing causality in complex dynamic systems. The expected outcomes include an improved capacity for researchers, managers, and policy makers to understand complex organisational, economic, and health systems. This will provide immediate societal benefits by informing the development and deployment of targeted interventions in such systems.Read moreRead less
Balancing the needs of customers and employees following service failure: A dyadic psychosocial approach. Service industries dominate Australia's economy. When service fails, conflicts frequently ensue, leaving customers and employees feeling angry and stressed. Consequent social and economic costs are enormous. This project addresses the research priority of promoting and maintaining good health by identifying ways in which customers and employees can resolve service problems such that particip ....Balancing the needs of customers and employees following service failure: A dyadic psychosocial approach. Service industries dominate Australia's economy. When service fails, conflicts frequently ensue, leaving customers and employees feeling angry and stressed. Consequent social and economic costs are enormous. This project addresses the research priority of promoting and maintaining good health by identifying ways in which customers and employees can resolve service problems such that participants' psychosocial needs are met and outcomes for both parties are optimised. Findings will strengthen Australia's social and economic fabric by providing strategies to increase customer satisfaction and reduce worker stress. Service firms will benefit from a more loyal customer-base, and reduced employee absenteeism, turnover and compensation claims. Read moreRead less
Delivering Better Patient Care: Promoting Well-Being and Performance of Health Care Professionals. The research offers three broad benefits. First, given the serious challenges currently facing the Australian health care system, the research addresses a national research priority and will have significant policy implications. Second, it will improve our understanding of how to enhance health care professionals' performance and well-being, and thereby increasing staff retention, organisational ef ....Delivering Better Patient Care: Promoting Well-Being and Performance of Health Care Professionals. The research offers three broad benefits. First, given the serious challenges currently facing the Australian health care system, the research addresses a national research priority and will have significant policy implications. Second, it will improve our understanding of how to enhance health care professionals' performance and well-being, and thereby increasing staff retention, organisational effectiveness, and improving the quality and efficiency of health care delivery. Third, the knowledge generated will be a valuable input into development programs aimed at improving managerial practices within Australian health care organisations.Read moreRead less