Whistling While They Work: Enhancing the Theory and Practice of Internal Witness Management in Public Sector Organisations. The protection of whistleblowers and other internal witnesses to corruption, misconduct and maladministration is a great unsolved problem in public sector governance. Involving 11 integrity institutions, this first national study of internal witness management will describe and compare organisational experience under varying public interest disclosure regimes across the Au ....Whistling While They Work: Enhancing the Theory and Practice of Internal Witness Management in Public Sector Organisations. The protection of whistleblowers and other internal witnesses to corruption, misconduct and maladministration is a great unsolved problem in public sector governance. Involving 11 integrity institutions, this first national study of internal witness management will describe and compare organisational experience under varying public interest disclosure regimes across the Australian public sector. By identifying and promoting current best practice in workplace responses to public interest whistleblowing, the project will use the experience and perceptions of internal witnesses and first- and second-level managers to identify more routine strategies for preventing, reducing and addressing reprisals and other whistleblowing-related conflicts.Read moreRead less
Serious workplace fraud: How it is sustained and how organisations respond. This project aims to develop knowledge on how serious workplace fraud is sustained by offenders, particularly through thinking patterns and coping mechanisms, and responded to by organisations that are dealing with offenders and modifying control system deficiencies. The project will be a qualitative study, drawing evidence from interviews, with offenders, and with victim organisation representatives, and triangulated wi ....Serious workplace fraud: How it is sustained and how organisations respond. This project aims to develop knowledge on how serious workplace fraud is sustained by offenders, particularly through thinking patterns and coping mechanisms, and responded to by organisations that are dealing with offenders and modifying control system deficiencies. The project will be a qualitative study, drawing evidence from interviews, with offenders, and with victim organisation representatives, and triangulated with available secondary materials such as court reports, media coverage, and internal memoranda and presentations. The project will add to expert knowledge in forensic accounting by developing new typologies of fraud enablers and management control responses, which aim to advance best practice in mitigating serious workplace fraud. The knowledge generated will advance anti-fraud training, forensic accounting, management control system design and standard setting.Read moreRead less
Investigating identity fraud control, management and policy: Australia in a global context. Identity fraud is recognised as a serious and significant problem in Australia by Government and industry, with estimates of losses ranging up to $4 billion per annum. This project aims to research identity fraud from an organisational and social perspective by investigating control, management and policy alternatives. Outcomes will include conceptual, effects and costing models of identity fraud, succe ....Investigating identity fraud control, management and policy: Australia in a global context. Identity fraud is recognised as a serious and significant problem in Australia by Government and industry, with estimates of losses ranging up to $4 billion per annum. This project aims to research identity fraud from an organisational and social perspective by investigating control, management and policy alternatives. Outcomes will include conceptual, effects and costing models of identity fraud, successful strategies for organisational management control, new techniques to improve prevention and detection, and comparative evaluations of social, legal and privacy implications. The research program will provide the missing research partnership that will inform control, management and policy decisions of national significance.Read moreRead less
Competition and Collaboration in the Market for Digital Publishing. This is a pioneer, in-depth analysis of the shifting relationships and alliances between key stakeholders in digital publishing, in a context of complexity, rapid technological change and Australian involvement in high value electronic information service markets. Using a multi-staged approach, the project aims to identify the fundamental requirements and expectations of key stakeholders in digital publishing. The outcomes will ....Competition and Collaboration in the Market for Digital Publishing. This is a pioneer, in-depth analysis of the shifting relationships and alliances between key stakeholders in digital publishing, in a context of complexity, rapid technological change and Australian involvement in high value electronic information service markets. Using a multi-staged approach, the project aims to identify the fundamental requirements and expectations of key stakeholders in digital publishing. The outcomes will include an ecological analysis of the digital publishing space and a redefinition of value propositions and business models with practical significance for Australia's participation in the information economy in general, and for the development of the digital publishing industry in particular. Read moreRead less
Customer Co-production in Ongoing Health Service Delivery: A Longitudinal Study. Customers do not merely receive services. Increasingly they are actively involved in their design and delivery even to the extent of being regarded as 'part-time employees'. Customer co-production is tipped to be the next frontier in competitive effectiveness. Benefits to customers,however, are largely unknown. Often customers fail in their co-production role with serious negative consequences. Given the important r ....Customer Co-production in Ongoing Health Service Delivery: A Longitudinal Study. Customers do not merely receive services. Increasingly they are actively involved in their design and delivery even to the extent of being regarded as 'part-time employees'. Customer co-production is tipped to be the next frontier in competitive effectiveness. Benefits to customers,however, are largely unknown. Often customers fail in their co-production role with serious negative consequences. Given the important role of customers (patients) in ongoing health care, and the potential for failure, it is critical that customer co-production be fully investigated. If performed well co-production should result in positive patient outcomes and significant cost savings for the healthcare sector.
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An exploration of the development and effectiveness of word-of-mouth communication in financial services markets. Word-of-mouth plays a critical role in marketing. Organisations are continually seeking new ways to achieve competitive advantage and word-of-mouth represents such an opportunity. However, previous research is limited, for example using word-of-mouth intentions to test the outcome of a consumer model. The proposed study, however, addresses not only the factors that lead to word-of-m ....An exploration of the development and effectiveness of word-of-mouth communication in financial services markets. Word-of-mouth plays a critical role in marketing. Organisations are continually seeking new ways to achieve competitive advantage and word-of-mouth represents such an opportunity. However, previous research is limited, for example using word-of-mouth intentions to test the outcome of a consumer model. The proposed study, however, addresses not only the factors that lead to word-of-mouth but also the consequences of word-of-mouth We suggest perceived value is a core contributor to word-of-mouth and will examine the relationship between word-of-mouth development, value perceptions and purchase. The study has key practical implications for service providers, such as our financial service industry partner.Read moreRead less
Survival of the fittest: The performance of franchised versus independent small business during economic uncertainty and recovery. The contribution of small business to the Australian economy is substantial. There are almost two million small businesses, representing 96% of all businesses in Australia. As the small business sector is Australia's largest employer, providing jobs for 46 percent of the private sector, it is important that they succeed. This research will analyse survival factors d ....Survival of the fittest: The performance of franchised versus independent small business during economic uncertainty and recovery. The contribution of small business to the Australian economy is substantial. There are almost two million small businesses, representing 96% of all businesses in Australia. As the small business sector is Australia's largest employer, providing jobs for 46 percent of the private sector, it is important that they succeed. This research will analyse survival factors during economic uncertainty in order to identify sustainable and enduring success strategies. The study will compare the performance of independently owned and franchised small businesses in both regional and urban communities. Benefits will include improved knowledge about the key factors that drive superior independent and franchised small business performance.Read moreRead less
The New Discipline of Business Coaching? Business coaching combines business planning with facilitation techniques to assist clients in defining and achieving goals. Its recent emergence means its effects on managerial behaviour and organizational performance have not been rigorously researched. We will combine qualitative and quantitative approaches to investigate the craft of business coaching, to demonstrate what is important in business coaching; why it is important, and how it works. We wil ....The New Discipline of Business Coaching? Business coaching combines business planning with facilitation techniques to assist clients in defining and achieving goals. Its recent emergence means its effects on managerial behaviour and organizational performance have not been rigorously researched. We will combine qualitative and quantitative approaches to investigate the craft of business coaching, to demonstrate what is important in business coaching; why it is important, and how it works. We will construct a model for business coaching that systematises best practice in a governance framework of interaction norms, processes and outputs. The research will set standards for this important but institutionally unregulated field of practice.Read moreRead less
Supply Chain Management and eProcurement. This project will assist Australian firms assess the impact of emerging Internet-enabled electronic business (e-business) initiatives in the area of procurement and supply chain management. The aims are to identify factors that constrain/enable e-procurement in creating sustained value; describe key elements of suceses in the development, application and effective use of e-procurement; provide the basis for assessing progress in understanding and use of ....Supply Chain Management and eProcurement. This project will assist Australian firms assess the impact of emerging Internet-enabled electronic business (e-business) initiatives in the area of procurement and supply chain management. The aims are to identify factors that constrain/enable e-procurement in creating sustained value; describe key elements of suceses in the development, application and effective use of e-procurement; provide the basis for assessing progress in understanding and use of successive waves of innovation in areas of e-procurement and supply chain management; and develop industry benchmarks for critical dimensions of effectiveness in these areas.Read moreRead less
Team processes, identification, and reliable performance: Implementing the Balanced Scorecard in health service teams. The aims of this research are to examine factors that enhance the reliability of performance of health service teams. These teams are required to deliver outcomes with a high degree of consistency and reliability. We draw on social identity theory and research on high reliability organisations (HROs) to identify the factors that contribute to improved reliability in teams. Secon ....Team processes, identification, and reliable performance: Implementing the Balanced Scorecard in health service teams. The aims of this research are to examine factors that enhance the reliability of performance of health service teams. These teams are required to deliver outcomes with a high degree of consistency and reliability. We draw on social identity theory and research on high reliability organisations (HROs) to identify the factors that contribute to improved reliability in teams. Second, we explore whether organisational strategy processes such as the Balanced Scorecard (BSC) infiltrate work processes and influence team outcomes. Our aim is to examine whether the implementation of the BSC interacts with team dynamics to enhance the reliability of performance in teams.Read moreRead less