Service Ecosystems Management for Collaborative Process Improvement. Australian government agencies currently explore opportunities for streamlining their business processes. A promising approach relates to the improvement of cross-agency processes based on service-enabled technologies. This project will use requirements within Queensland Government for the design of a service ecosystem and methodological and management concepts to derive a general framework for intra-organisational ecosystems. ....Service Ecosystems Management for Collaborative Process Improvement. Australian government agencies currently explore opportunities for streamlining their business processes. A promising approach relates to the improvement of cross-agency processes based on service-enabled technologies. This project will use requirements within Queensland Government for the design of a service ecosystem and methodological and management concepts to derive a general framework for intra-organisational ecosystems. Though the focus will be on government processes, the project will generalise beyond this scope for a wider uptake of service ecosystems in Australian organisations. This will lead to reduced process costs and risks and will leverage the exploration of new revenue streams, e.g. shared services and reward schemes.Read moreRead less
Socially Responsible Indicators for Policy, Practice and Benchmarking in Service Organisations. The Australian Government, while attempting to limit the spiralling costs of the welfare state, has encouraged market principles and practices in service organisations. This has raised value dilemmas and administrative tensions for education and welfare organisations who, while committed to social justice and social responsibility, have to operate efficiently and effectively. This research aims, thr ....Socially Responsible Indicators for Policy, Practice and Benchmarking in Service Organisations. The Australian Government, while attempting to limit the spiralling costs of the welfare state, has encouraged market principles and practices in service organisations. This has raised value dilemmas and administrative tensions for education and welfare organisations who, while committed to social justice and social responsibility, have to operate efficiently and effectively. This research aims, through the identification and analysis of tensions between social and economic value orientations in the workplace, to develop a values framework and key socially responsible indicators for the improvement of policy, decision making and practice within the Industry Partners and the wider service sectors.Read moreRead less
Exploring the myth of the single solution: an anthropological study of housing maintenance and infrastructure issues in Australia. Indigenous housing is a core challenge for improving Australia's social and economic fabric. Urgent issues of amenity, maintenance and responsibility remain unresolved. By documenting what is involved in taking a difficult yet successful intervention model for targeting small-scale repairs and maintenance to scale in Australia, the research will shed critical light o ....Exploring the myth of the single solution: an anthropological study of housing maintenance and infrastructure issues in Australia. Indigenous housing is a core challenge for improving Australia's social and economic fabric. Urgent issues of amenity, maintenance and responsibility remain unresolved. By documenting what is involved in taking a difficult yet successful intervention model for targeting small-scale repairs and maintenance to scale in Australia, the research will shed critical light on: the complexities of program replication and effect; the social and political context such programs operate within; the characteristics required for sustained reform. It will also add an Australian contribution to a growing international field: namely, the anthropology of policy, aid and development. Read moreRead less
Connecting Government to Community: A study of social and political connectivity at the municipal level. Facilitating community strengthening by making public institutions more responsive to the needs of citizens is a central policy challenge in the global era. This project will advance theoretical, methodological and practical understandings of this issue by using comparative measures of personal ties and organizational connectedness in four municipalities to explicate the networks linking poli ....Connecting Government to Community: A study of social and political connectivity at the municipal level. Facilitating community strengthening by making public institutions more responsive to the needs of citizens is a central policy challenge in the global era. This project will advance theoretical, methodological and practical understandings of this issue by using comparative measures of personal ties and organizational connectedness in four municipalities to explicate the networks linking politicians, bureaucrats, civic leaders and ordinary citizens. The study will generate new measures of which kinds of connections count most, which ties bring more isolated groups closer to engagement, and which community strengthening strategies are likely to make improved governance outcomes feasible.Read moreRead less
How governments innovate: Networks, normative frames and leadership styles. This project addresses the national research priority goal of promoting an innovation culture and economy. Understanding the development and uptake of innovative ideas is critical for maximising Australia's creative capability. Improving our understanding of how policy leaders frame innovation, who they source innovative policy ideas from and how, and what individual and collective resources they draw upon is key to unde ....How governments innovate: Networks, normative frames and leadership styles. This project addresses the national research priority goal of promoting an innovation culture and economy. Understanding the development and uptake of innovative ideas is critical for maximising Australia's creative capability. Improving our understanding of how policy leaders frame innovation, who they source innovative policy ideas from and how, and what individual and collective resources they draw upon is key to understanding the factors conducive to innovation and its acceptance. This project will provide vital information on structures and processes for encouraging and managing innovation, and will lead to more responsive pathways for innovation, better governance systems and better policy outcomes.Read moreRead less
Mapping the policy advisory capacity of the Australian federal government: assessing transformations in the policy advising role of the Australian Public Service. Governmental effectiveness depends to a significant extent on the availability of high quality information, analysis and advice. This project therefore addresses a matter of crucial national importance, namely the ability of the Australian Public Service to support decision-making through its policy advising functions. The project is s ....Mapping the policy advisory capacity of the Australian federal government: assessing transformations in the policy advising role of the Australian Public Service. Governmental effectiveness depends to a significant extent on the availability of high quality information, analysis and advice. This project therefore addresses a matter of crucial national importance, namely the ability of the Australian Public Service to support decision-making through its policy advising functions. The project is significant for both its theoretical and practical contributions. Its findings will inform better understandings of the policy advising role of the public service and its relationship to decision-makers in an increasingly pluralised governance context. The project will be the Australian contribution to a larger comparative project examining policy advisory capacities in four Westminster-style governments.Read moreRead less
Academic networks and performance frameworks: Comparing the impact of policy on knowledge generation across disciplines and countries. Australian universities are central to the infrastructure that develops and fosters human talent and encourages innovation, through producing research, providing training, and transferring the knowledge they generate to government and the Australian community. This proposal falls with National Research Priority 3 - promoting an innovation culture and economy. It ....Academic networks and performance frameworks: Comparing the impact of policy on knowledge generation across disciplines and countries. Australian universities are central to the infrastructure that develops and fosters human talent and encourages innovation, through producing research, providing training, and transferring the knowledge they generate to government and the Australian community. This proposal falls with National Research Priority 3 - promoting an innovation culture and economy. It will provide an essential framework for immediate use in examining the consequences of the new research performance and funding arrangements being introduced in 2007, and assessing the impacts of policies that encourage collaboration. The comparisons with three other countries with similar policy goals will generate insights on how policy can best support knowledge generation.Read moreRead less
Ethnographies of housing: exploring the role of housing officers in public housing service provision. This research examines the everyday practice of public housing officers working in the Victorian Office of Housing. It aims to analyse the ways that workers exercise discretion, and the patterns of meanings that they construct, through their interactions with clients, departmental managers and other human service providers. It is the first ethnographic study of front-line work in housing servi ....Ethnographies of housing: exploring the role of housing officers in public housing service provision. This research examines the everyday practice of public housing officers working in the Victorian Office of Housing. It aims to analyse the ways that workers exercise discretion, and the patterns of meanings that they construct, through their interactions with clients, departmental managers and other human service providers. It is the first ethnographic study of front-line work in housing services in Australia and builds on comparable work done in the United Kingdom and America. The knowledge generated will inform innovation in public housing services, housing policy debates and emerging programs designed to integrate housing with other human services.Read moreRead less
Improving decision making in government service delivery using third party providers. This project focuses on analysing and improving decision making in government service delivery through two complementary parts: examining the range of models/potential models used by government agencies through 3rd party providers; and investigating how specific relations are managed/improved in selected industries (childcare, ageing, disability services). Our approaches encompass policy process theories, contr ....Improving decision making in government service delivery using third party providers. This project focuses on analysing and improving decision making in government service delivery through two complementary parts: examining the range of models/potential models used by government agencies through 3rd party providers; and investigating how specific relations are managed/improved in selected industries (childcare, ageing, disability services). Our approaches encompass policy process theories, contractual management, alternative service delivery, citizen empowerment theories, new institutional economics, industry impact analysis, and new modes of accountability. Analytical methods include survey and statistical investigations, comparative historical methods, case studies, comparative research with Canadian and NZ experts.Read moreRead less
Collaboration as a solution to wicked public policy problems: the example of regional environmental and natural resources policy in Australia. This project contributes to the water national priority by assessing two major national programs to improve Australia's land and water management through innovative collaboration models. It examines whether new collaborations between governments and NGO stakeholders, together with the creation of numerous regional bodies, are likely to achieve better outc ....Collaboration as a solution to wicked public policy problems: the example of regional environmental and natural resources policy in Australia. This project contributes to the water national priority by assessing two major national programs to improve Australia's land and water management through innovative collaboration models. It examines whether new collaborations between governments and NGO stakeholders, together with the creation of numerous regional bodies, are likely to achieve better outcomes than the previous regulatory models. The project will enhance public policy models through analysis of the strengths and limitations of the new program approach. Problems and prospects at the national, state and regional levels will be assessed including how different forms of collaboration are linked to effective and accountable institutional arrangements. Read moreRead less