Transforming Banking Service Delivery Through Connected Communities. This project aims to develop a deeper understanding of the potential that the increased connectedness between customers has for organisations in the services sector. The massive uptake of social technologies demonstrates the high demand for connectedness. However, to date corporations and their customers have insufficient means to utilise such communities. Using the banking sector as an example, the project's outcomes intend to ....Transforming Banking Service Delivery Through Connected Communities. This project aims to develop a deeper understanding of the potential that the increased connectedness between customers has for organisations in the services sector. The massive uptake of social technologies demonstrates the high demand for connectedness. However, to date corporations and their customers have insufficient means to utilise such communities. Using the banking sector as an example, the project's outcomes intend to show how digital communities can improve the delivery of services and facilitate new co-delivery and brokerage models.Read moreRead less
Reconceptualising the information system as a service. Through parallel efforts in Australia and China, the study aims to propel 'IS-Impact', the Australia-originated and most extensively validated IS success measurement model, to become the Information Systems evaluation approach of choice globally, in both research and practice.
Discovery Early Career Researcher Award - Grant ID: DE220101435
Funder
Australian Research Council
Funding Amount
$452,000.00
Summary
Combatting Coordinated Inauthentic Behaviour on Social Media. Online disinformation is a global problem that threatens national security and is harmful to society. However, current methods are not suited to detect coordinated disinformation operations that conceal their activity by co-opting and cultivating regular users, groups and social movements. This project develops cutting-edge methods and workflows to accurately distinguish genuine activity from coordinated inauthentic behaviour, and to ....Combatting Coordinated Inauthentic Behaviour on Social Media. Online disinformation is a global problem that threatens national security and is harmful to society. However, current methods are not suited to detect coordinated disinformation operations that conceal their activity by co-opting and cultivating regular users, groups and social movements. This project develops cutting-edge methods and workflows to accurately distinguish genuine activity from coordinated inauthentic behaviour, and to trace and evaluate the adoption of material spread by malicious actors across multiple platforms.Read moreRead less
Industrial Transformation Training Centres - Grant ID: Ic210100008
Funder
Australian Research Council
Summary
ARC Training Centre for Behavioural Insights for Technology Adoption (BITA). Australia needs accelerated adoption of innovation technologies to improve outcomes in health, agriculture and cybersecurity. Despite technically viable solutions, innovations fail to be adopted due to behavioural barriers. Behavioural approaches can promote significant gains by bridging the barriers to technology adoption. The Centre for Behavioural Insights for Technology Adoption will boost national productivity by i ....ARC Training Centre for Behavioural Insights for Technology Adoption (BITA). Australia needs accelerated adoption of innovation technologies to improve outcomes in health, agriculture and cybersecurity. Despite technically viable solutions, innovations fail to be adopted due to behavioural barriers. Behavioural approaches can promote significant gains by bridging the barriers to technology adoption. The Centre for Behavioural Insights for Technology Adoption will boost national productivity by identifying, designing and evaluating solutions that address these barriers. By uniting industry and government with world-leading interdisciplinary researchers, the Centre will build transformative capability in people, data and solutions and support Australian organisations to achieve higher returns on technology investment.Read moreRead less
Industrial Transformation Training Centres - Grant ID: IC210100008
Funder
Australian Research Council
Funding Amount
$4,282,859.00
Summary
ARC Training Centre for Behavioural Insights for Technology Adoption (BITA). Australia needs accelerated adoption of innovation technologies to improve outcomes in health, agriculture and cybersecurity. Despite technically viable solutions, innovations fail to be adopted due to behavioural barriers. Behavioural approaches can promote significant gains by bridging the barriers to technology adoption. The Centre for Behavioural Insights for Technology Adoption will boost national productivity by i ....ARC Training Centre for Behavioural Insights for Technology Adoption (BITA). Australia needs accelerated adoption of innovation technologies to improve outcomes in health, agriculture and cybersecurity. Despite technically viable solutions, innovations fail to be adopted due to behavioural barriers. Behavioural approaches can promote significant gains by bridging the barriers to technology adoption. The Centre for Behavioural Insights for Technology Adoption will boost national productivity by identifying, designing and evaluating solutions that address these barriers. By uniting industry and government with world-leading interdisciplinary researchers, the Centre will build transformative capability in people, data and solutions and support Australian organisations to achieve higher returns on technology investment.Read moreRead less
Discovery Early Career Researcher Award - Grant ID: DE120100776
Funder
Australian Research Council
Funding Amount
$375,000.00
Summary
Designing process models to support communication and decision-making. This project will develop guidelines to assist analysts in describing business processes by identifying theoretical factors of process model quality. The outcomes will make it easier to make informed decisions about process re-design, business innovation or software development, thus contributing to project cost savings and better processes.
Discovery Early Career Researcher Award - Grant ID: DE160100548
Funder
Australian Research Council
Funding Amount
$298,000.00
Summary
Conceptualizing and Measuring Digital Service Quality. The project aims to understand customer quality perceptions of digital services, and the factors, such as customer's own skill-levels, that help people to optimise their experiences. Public and private organisations are pushing customers from face-to-face to digital service and self-service models, sometimes offering no alternatives (eg many travel visas can only be obtained online). E-commerce research suggests up to 80 per cent of service ....Conceptualizing and Measuring Digital Service Quality. The project aims to understand customer quality perceptions of digital services, and the factors, such as customer's own skill-levels, that help people to optimise their experiences. Public and private organisations are pushing customers from face-to-face to digital service and self-service models, sometimes offering no alternatives (eg many travel visas can only be obtained online). E-commerce research suggests up to 80 per cent of service users will sometimes struggle with online transactions. In the worst case, people may be excluded from accessing important services. Insights from this research are expected to help public and private organisations to deliver high-quality digital services that empower service users.Read moreRead less
Clarifying domain semantics through improved conceptual modelling. This project aims to improve the ways in which those user requirements that motivate the design and implementation of an information system are modelled. As a result, it should be possible to build and deploy higher-quality information systems.
Building crowd sourced data curation processes. This project aims to tackle the growing problem of data curation. The capacity to effectively utilise the increasing number of datasets available to organisations for timely decision making is diminishing, due to onerous data preparation and curation tasks that have to be performed before the data can be consumed by analytics platforms. The project will be a first attempt at using a novel process-oriented approach in micro-task crowdsourcing, and w ....Building crowd sourced data curation processes. This project aims to tackle the growing problem of data curation. The capacity to effectively utilise the increasing number of datasets available to organisations for timely decision making is diminishing, due to onerous data preparation and curation tasks that have to be performed before the data can be consumed by analytics platforms. The project will be a first attempt at using a novel process-oriented approach in micro-task crowdsourcing, and will create new knowledge to harness the full potential of crowd sourced data curation. This is expected to make a significant benefit towards enhanced organisational capacity to accelerate the time-to-value from data analytics projects.Read moreRead less
Discovery Early Career Researcher Award - Grant ID: De120100776
Funder
Australian Research Council
Summary
Designing process models to support communication and decision-making. This project will develop guidelines to assist analysts in describing business processes by identifying theoretical factors of process model quality. The outcomes will make it easier to make informed decisions about process re-design, business innovation or software development, thus contributing to project cost savings and better processes.