The high cost of financial insecurity: exploring the role of the 'fringe economy' in the lives of low-income Australians. The national benefit from this research has a number of dimensions. The first is to draw the community's attention to the high costs and charges associated with fringe lenders in Australia and the economic and social consequences of accessing these services. The second benefit relates to establishing what sorts of financial products and regulatory measures would offer low-inc ....The high cost of financial insecurity: exploring the role of the 'fringe economy' in the lives of low-income Australians. The national benefit from this research has a number of dimensions. The first is to draw the community's attention to the high costs and charges associated with fringe lenders in Australia and the economic and social consequences of accessing these services. The second benefit relates to establishing what sorts of financial products and regulatory measures would offer low-income Australians a better outcome. A number of states in Australia have recently introduced legislation to limit the interest rates charged by pay-day lenders. The study is very timely in that it offers an opportunity to monitor the impact of these new regulatory measures and consider opportunities for further reform.Read moreRead less
A study of consumers' competence when choosing between complex mobile phone contracts and the regulatory implications of their coping strategies. The main outcome of this project will be a better understanding of which kinds of mobile phone contracts and methods of displaying them to potential users are the biggest sources of decision making errors, and which techniques for coping with a plethora of such contracts are the most reliable ones. This knowledge will be used to derive recommendations ....A study of consumers' competence when choosing between complex mobile phone contracts and the regulatory implications of their coping strategies. The main outcome of this project will be a better understanding of which kinds of mobile phone contracts and methods of displaying them to potential users are the biggest sources of decision making errors, and which techniques for coping with a plethora of such contracts are the most reliable ones. This knowledge will be used to derive recommendations for consumer policy agencies and advice for consumers that will increase financial welfare and reduce mental stress for consumers. Some of the findings may have implications for regulators seeking to design consumer protection policies in other area where firms deliberately offer customers opaque contracts.Read moreRead less