Is retirement village living good for health: Comparing the health of older adults living in retirement villages and the community. Australia's ageing population will have substantial economic and social ramifications. This study will contribute knowledge to the development and application of environmental and housing policies designed to promote health and public health and clinical interventions intended to combat the major contributors to disease and disability in older populations. Knowled ....Is retirement village living good for health: Comparing the health of older adults living in retirement villages and the community. Australia's ageing population will have substantial economic and social ramifications. This study will contribute knowledge to the development and application of environmental and housing policies designed to promote health and public health and clinical interventions intended to combat the major contributors to disease and disability in older populations. Knowledge of factors that improve health and promote mobility, independence, social interaction and life satisfaction will also assist planning future age-congregated living environments. The research falls within national priority goals including ageing well, ageing productively, preventative healthcare, and strengthening Australia's social and economic fabric.Read moreRead less
An exploration of the development and effectiveness of word-of-mouth communication in financial services markets. Word-of-mouth plays a critical role in marketing. Organisations are continually seeking new ways to achieve competitive advantage and word-of-mouth represents such an opportunity. However, previous research is limited, for example using word-of-mouth intentions to test the outcome of a consumer model. The proposed study, however, addresses not only the factors that lead to word-of-m ....An exploration of the development and effectiveness of word-of-mouth communication in financial services markets. Word-of-mouth plays a critical role in marketing. Organisations are continually seeking new ways to achieve competitive advantage and word-of-mouth represents such an opportunity. However, previous research is limited, for example using word-of-mouth intentions to test the outcome of a consumer model. The proposed study, however, addresses not only the factors that lead to word-of-mouth but also the consequences of word-of-mouth We suggest perceived value is a core contributor to word-of-mouth and will examine the relationship between word-of-mouth development, value perceptions and purchase. The study has key practical implications for service providers, such as our financial service industry partner.Read moreRead less
Attracting volunteers in a multicultural society - managing heterogeneity of volunteering motivations by integrated market structure analysis. Volunteer work generates $42 billion yearly for Australia. However, volunteer-based organisations increasingly face recruiting problems, especially in culturally diverse regions. This project aims at gaining understanding of the volunteering market structure in a multicultural society to enable customized targeting of community subgroups. This will lead t ....Attracting volunteers in a multicultural society - managing heterogeneity of volunteering motivations by integrated market structure analysis. Volunteer work generates $42 billion yearly for Australia. However, volunteer-based organisations increasingly face recruiting problems, especially in culturally diverse regions. This project aims at gaining understanding of the volunteering market structure in a multicultural society to enable customized targeting of community subgroups. This will lead to more efficient recruitment strategies and strengthen the volunteering sector to the benefit of Australia. Wollongong City Bushcare will act as Industry Partner because it represents a broad community-based volunteering organisation in a highly multicultural region, and has repeatedly failed to attract volunteers from particular subgroups, thus recognizing the necessity of understanding community subgroups' values and possible volunteering motivations.Read moreRead less
Customer Co-production in Ongoing Health Service Delivery: A Longitudinal Study. Customers do not merely receive services. Increasingly they are actively involved in their design and delivery even to the extent of being regarded as 'part-time employees'. Customer co-production is tipped to be the next frontier in competitive effectiveness. Benefits to customers,however, are largely unknown. Often customers fail in their co-production role with serious negative consequences. Given the important r ....Customer Co-production in Ongoing Health Service Delivery: A Longitudinal Study. Customers do not merely receive services. Increasingly they are actively involved in their design and delivery even to the extent of being regarded as 'part-time employees'. Customer co-production is tipped to be the next frontier in competitive effectiveness. Benefits to customers,however, are largely unknown. Often customers fail in their co-production role with serious negative consequences. Given the important role of customers (patients) in ongoing health care, and the potential for failure, it is critical that customer co-production be fully investigated. If performed well co-production should result in positive patient outcomes and significant cost savings for the healthcare sector.
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Economic, environmental and social psychological evaluation of independent senior living alternatives in Australia. Retirement village accommodation in Australia is expected to grow by as many as 115,000 units over the next twenty years, a tripling of the current industry. Stimson et al. (2002) identified the significant push-pull factors, but little or no work has been undertaken to identify spillover impacts to the broader community. This study investigates the economic, social, psychological ....Economic, environmental and social psychological evaluation of independent senior living alternatives in Australia. Retirement village accommodation in Australia is expected to grow by as many as 115,000 units over the next twenty years, a tripling of the current industry. Stimson et al. (2002) identified the significant push-pull factors, but little or no work has been undertaken to identify spillover impacts to the broader community. This study investigates the economic, social, psychological and environmental impacts that accrue to a range of stakeholders. Topics under investigation include cost savings to government funded assistance and infrastructure, psychological and social benefits to residents and their families, project and asset management efficiency, and turnover of housing stock.Read moreRead less