Work related road safety countermeasures in a large fleet (QFleet). Despite accounting for more than 20% of the road crashes, relatively little research has been conducted on fleet safety in Australia. This research will develop guidelines for current best practice and design, implement and evaluate several new countermeasures. More importantly, it will develop a comprehensive model for future design, implementation and evaluation of fleet safety that will extend the frontier of knowledge in cra ....Work related road safety countermeasures in a large fleet (QFleet). Despite accounting for more than 20% of the road crashes, relatively little research has been conducted on fleet safety in Australia. This research will develop guidelines for current best practice and design, implement and evaluate several new countermeasures. More importantly, it will develop a comprehensive model for future design, implementation and evaluation of fleet safety that will extend the frontier of knowledge in crash analysis and prevention. By working closely with QFleet, current fleet safety thinking will be advanced to reduce the frequency and severity of road crashes thereby reducing road trauma and increasing business effectiveness.Read moreRead less
Discovery Early Career Researcher Award - Grant ID: DE160100548
Funder
Australian Research Council
Funding Amount
$298,000.00
Summary
Conceptualizing and Measuring Digital Service Quality. The project aims to understand customer quality perceptions of digital services, and the factors, such as customer's own skill-levels, that help people to optimise their experiences. Public and private organisations are pushing customers from face-to-face to digital service and self-service models, sometimes offering no alternatives (eg many travel visas can only be obtained online). E-commerce research suggests up to 80 per cent of service ....Conceptualizing and Measuring Digital Service Quality. The project aims to understand customer quality perceptions of digital services, and the factors, such as customer's own skill-levels, that help people to optimise their experiences. Public and private organisations are pushing customers from face-to-face to digital service and self-service models, sometimes offering no alternatives (eg many travel visas can only be obtained online). E-commerce research suggests up to 80 per cent of service users will sometimes struggle with online transactions. In the worst case, people may be excluded from accessing important services. Insights from this research are expected to help public and private organisations to deliver high-quality digital services that empower service users.Read moreRead less