The role of organisational events and emotions in strategic decision-making. Australia's international competitiveness depends to a large extent on the effectiveness of its business organisations. This effectiveness depends, in turn, on the quality of top managers' decision-making. Thus, understanding the way that managers make decisions is of critical importance if we are to develop programs to improve the competitiveness of Australian business organisations. The Australian researchers involve ....The role of organisational events and emotions in strategic decision-making. Australia's international competitiveness depends to a large extent on the effectiveness of its business organisations. This effectiveness depends, in turn, on the quality of top managers' decision-making. Thus, understanding the way that managers make decisions is of critical importance if we are to develop programs to improve the competitiveness of Australian business organisations. The Australian researchers involved in this grant application have been at the forefront of the international movement to include the study of emotions in organisational research. In a series of four projects, they combine with a noted US scholar, who specialises in the study of organisational justice, to study the decision-making patterns of top managers.Read moreRead less
Leaders as motivators: A test of an integrated theory of leadership and motivation to predict employees' psychological health and productivity. The effectiveness of organisations depends upon the quality of its leaders. While research shows that certain leader behaviours can enhance psychological heath (increase job satisfaction, reduce stress) and productivity, it is not clear why this occurs. This proposal addresses this shortcoming by developing a model of leadership that places motivation ....Leaders as motivators: A test of an integrated theory of leadership and motivation to predict employees' psychological health and productivity. The effectiveness of organisations depends upon the quality of its leaders. While research shows that certain leader behaviours can enhance psychological heath (increase job satisfaction, reduce stress) and productivity, it is not clear why this occurs. This proposal addresses this shortcoming by developing a model of leadership that places motivation as a core process between the leader's behaviour and outcomes. The model is tested across new innovative research designs, including a study that tests an intervention to improve leadership effectiveness. The research will increase the understanding of workplace leadership and provide practical ways to improve employees' psychological health and productivity.Read moreRead less
Celebrate. Remember. Fight Back. Episodic Volunteering for Non-Profits. This project seeks to improve the policy and practice of volunteer involvement in the non-profit sector. Non-profit organisations rely on volunteers, and their capacity to deliver vital community services is threatened by the decrease in long-term, continuous volunteering and increase in episodic (short-term, flexible) volunteering. The interdisciplinary project aims to use mixed methods (qualitative interviews and quantitat ....Celebrate. Remember. Fight Back. Episodic Volunteering for Non-Profits. This project seeks to improve the policy and practice of volunteer involvement in the non-profit sector. Non-profit organisations rely on volunteers, and their capacity to deliver vital community services is threatened by the decrease in long-term, continuous volunteering and increase in episodic (short-term, flexible) volunteering. The interdisciplinary project aims to use mixed methods (qualitative interviews and quantitative surveys) and multiple perspectives (volunteers and staff who manage them) to develop an episodic volunteering definition; to explore the economic and social impact of episodic volunteering, and to develop a theoretical model of volunteer retention. The findings are intended to provide an evidence base and recommendations for non-profit sector policy and practice.Read moreRead less
The impact of emotional intelligence and styles of conflict resolution on performance in high and low stress situations. Research from 1980 reveals that organizations in Australia do not deal well with conflict (Hollis & Cunnington, 1980). Recent research has revealed similiar shortcomings within Australian organisations (Lewis et al., 1997). Improving the effectiveness of individuals in resolving conflict is vital for organisational effectiveness in both the private and public sectors. In par ....The impact of emotional intelligence and styles of conflict resolution on performance in high and low stress situations. Research from 1980 reveals that organizations in Australia do not deal well with conflict (Hollis & Cunnington, 1980). Recent research has revealed similiar shortcomings within Australian organisations (Lewis et al., 1997). Improving the effectiveness of individuals in resolving conflict is vital for organisational effectiveness in both the private and public sectors. In particular, functional conflict can contribute to organisational innovation, creativity and productivity. The understanding gained about the links between emotions and conflict resolution in this research will assist in identifying and improving the skills that contribute to better conflict resolution and consequentially better performance within organisations.Read moreRead less
Emotions and Employee Turnover: New Methods for Complex Dynamic Systems. This project aims to vastly improve the data-analytic capabilities of social and health researchers, while increasing knowledge about emotion dynamics and their link to employee turnover. By drawing on and advancing methods from ecology and applied physics, this project plans to investigate the role that individual emotions play in employee turnover with new quantitative methods for characterising and testing causality in c ....Emotions and Employee Turnover: New Methods for Complex Dynamic Systems. This project aims to vastly improve the data-analytic capabilities of social and health researchers, while increasing knowledge about emotion dynamics and their link to employee turnover. By drawing on and advancing methods from ecology and applied physics, this project plans to investigate the role that individual emotions play in employee turnover with new quantitative methods for characterising and testing causality in complex dynamic systems. The expected outcomes include an improved capacity for researchers, managers, and policy makers to understand complex organisational, economic, and health systems. This will provide immediate societal benefits by informing the development and deployment of targeted interventions in such systems.Read moreRead less
Improving Team Performance: The Role of Emotional Intelligence in Team Training. Increasingly organisations are searching for ways of improving team performance. Recent research shows that emotions play a central role in increasing organisational commitment and performance. In particular, the newly developed notion of emotional intelligence is promoted as a method of enhancing performance however these claims often lack empirical support. In this project, the role of emotions in team-based wor ....Improving Team Performance: The Role of Emotional Intelligence in Team Training. Increasingly organisations are searching for ways of improving team performance. Recent research shows that emotions play a central role in increasing organisational commitment and performance. In particular, the newly developed notion of emotional intelligence is promoted as a method of enhancing performance however these claims often lack empirical support. In this project, the role of emotions in team-based work settings will be examined, together with the impact of emotions on performance. The study will assess interventions designed to assist employees in public and private organisations to gain the necessary emotion-based skills to improve their performance in teams.Read moreRead less
Balancing the needs of customers and employees following service failure: A dyadic psychosocial approach. Service industries dominate Australia's economy. When service fails, conflicts frequently ensue, leaving customers and employees feeling angry and stressed. Consequent social and economic costs are enormous. This project addresses the research priority of promoting and maintaining good health by identifying ways in which customers and employees can resolve service problems such that particip ....Balancing the needs of customers and employees following service failure: A dyadic psychosocial approach. Service industries dominate Australia's economy. When service fails, conflicts frequently ensue, leaving customers and employees feeling angry and stressed. Consequent social and economic costs are enormous. This project addresses the research priority of promoting and maintaining good health by identifying ways in which customers and employees can resolve service problems such that participants' psychosocial needs are met and outcomes for both parties are optimised. Findings will strengthen Australia's social and economic fabric by providing strategies to increase customer satisfaction and reduce worker stress. Service firms will benefit from a more loyal customer-base, and reduced employee absenteeism, turnover and compensation claims. Read moreRead less
Unravelling Leadership Development: Evaluating outcomes, contrasting interventions, and exploring processes. This project investigates how leadership development interventions translate into effective outcomes for organizations. We compare how distinct interventions (transformational leadership vs. 360 degree feedback) and different modes of delivery (face-to-face vs. videoconferencing) lead to change in leader behavior. We investigate the cognitive/motivational mechanisms (e.g., self-efficacy, ....Unravelling Leadership Development: Evaluating outcomes, contrasting interventions, and exploring processes. This project investigates how leadership development interventions translate into effective outcomes for organizations. We compare how distinct interventions (transformational leadership vs. 360 degree feedback) and different modes of delivery (face-to-face vs. videoconferencing) lead to change in leader behavior. We investigate the cognitive/motivational mechanisms (e.g., self-efficacy, perspective-taking) by which these interventions affect leader behavior, as well as the multilevel processes by which change in leader behavior affects team performance and team well-being. The project will provide a more accurate assessment on the return of investment in leadership development, as well as guidance for enhancing the effectiveness of leadership development programs.
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Managing key professional transitions in the health sector. This project will examine how health professionals make effective transitions into their roles, and balance the tensions between maximising patient outcomes and managing efficiencies and budgets. Quality healthcare is an important issue for all Australians and the project contributes to improving outcomes for healthcare employees and their patients.
Developing employee well-being and performance through transformational leadership. This proposal contributes to the ARC priority area of strengthening Australia's social and economic fabric. A key national benefit of this research is increasing understanding of how specific leadership behaviours improve employees' well-being and performance.This research also identifies which followers are most responsive to leadership and in what contexts these behaviours are most effective. This information i ....Developing employee well-being and performance through transformational leadership. This proposal contributes to the ARC priority area of strengthening Australia's social and economic fabric. A key national benefit of this research is increasing understanding of how specific leadership behaviours improve employees' well-being and performance.This research also identifies which followers are most responsive to leadership and in what contexts these behaviours are most effective. This information is critical as it enables development of selection and training packages specifically designed to provide leaders with the skills needed to build employee well-being and performance.Read moreRead less