Celebrate. Remember. Fight Back. Episodic Volunteering for Non-Profits. This project seeks to improve the policy and practice of volunteer involvement in the non-profit sector. Non-profit organisations rely on volunteers, and their capacity to deliver vital community services is threatened by the decrease in long-term, continuous volunteering and increase in episodic (short-term, flexible) volunteering. The interdisciplinary project aims to use mixed methods (qualitative interviews and quantitat ....Celebrate. Remember. Fight Back. Episodic Volunteering for Non-Profits. This project seeks to improve the policy and practice of volunteer involvement in the non-profit sector. Non-profit organisations rely on volunteers, and their capacity to deliver vital community services is threatened by the decrease in long-term, continuous volunteering and increase in episodic (short-term, flexible) volunteering. The interdisciplinary project aims to use mixed methods (qualitative interviews and quantitative surveys) and multiple perspectives (volunteers and staff who manage them) to develop an episodic volunteering definition; to explore the economic and social impact of episodic volunteering, and to develop a theoretical model of volunteer retention. The findings are intended to provide an evidence base and recommendations for non-profit sector policy and practice.Read moreRead less
Flexible Expertise in Senior Executives. The prosperity of Australian society requires effective management in the face of accelerating economic, technological, social, and environmental changes. Leaders of Australian organizations must display flexibility in responding to the increasingly fluid and complex problems that confront them if they are to succeed in the global economy. An innovative model of flexible expertise that links synergisms of knowledge, self-regulatory processes, transfer and ....Flexible Expertise in Senior Executives. The prosperity of Australian society requires effective management in the face of accelerating economic, technological, social, and environmental changes. Leaders of Australian organizations must display flexibility in responding to the increasingly fluid and complex problems that confront them if they are to succeed in the global economy. An innovative model of flexible expertise that links synergisms of knowledge, self-regulatory processes, transfer and learning will be developed in studies of managers from leading Australian organizations. The results will be used to inform programs to accelerate the development of flexible expertise and leadership skills and address the current lack of human capital to fill executive leadership roles.Read moreRead less
Knowledge sharing in teams. There is considerable interest in understanding principles governing effective management and sharing of knowledge in organisations. Members of organisations acquire much knowledge from external sources, other staff, practice, and experience, which, if shared efficiently, makes a significant difference to performance. This project focuses on the team, the basic unit in modern organisations. Four studies are proposed to examine antecedents of knowledge sharing, the re ....Knowledge sharing in teams. There is considerable interest in understanding principles governing effective management and sharing of knowledge in organisations. Members of organisations acquire much knowledge from external sources, other staff, practice, and experience, which, if shared efficiently, makes a significant difference to performance. This project focuses on the team, the basic unit in modern organisations. Four studies are proposed to examine antecedents of knowledge sharing, the relationship between amount and type of knowledge shared and team performance, identification of different knowledge-sharing roles taken by team members, and the effect of several highly active knowledge sharers on team performance. The findings will add to the literature on communication and information exchange in organisations, and will point to strategies for implementing effective knowledge sharing practices.
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The Heart of Health Care: Advancing Emotional Well-being, Engagement and Performance in Hospitals. This research will improve our understanding of the drivers of effective health care delivery and will identify practical ways to improve the well-being, performance, retention and engagement of health care professionals and improve patient care, satisfaction and safety. In light of significant staffing shortages of health care professionals, the knowledge created will have substantial benefits in ....The Heart of Health Care: Advancing Emotional Well-being, Engagement and Performance in Hospitals. This research will improve our understanding of the drivers of effective health care delivery and will identify practical ways to improve the well-being, performance, retention and engagement of health care professionals and improve patient care, satisfaction and safety. In light of significant staffing shortages of health care professionals, the knowledge created will have substantial benefits in developing more effective models of quality care. In addition this research will enable health care professionals to build holistic, adaptable and multidisciplinary approaches to patient care in order to ensure a sustainable health care system for the future.Read moreRead less
An investigation into consumer perspectives on emotional, attitudinal and behavioural loyalty. Attracting and retaining loyal customers is central to the economic viability of organisations. Yet, scholars have not resolved how to define brand loyalty, what contributes to brand loyalty for different services, products and industries over time nor the appropriate application of brand loyalty measures in different contexts. Current conceptualisations overlook the role of emotion and its relations ....An investigation into consumer perspectives on emotional, attitudinal and behavioural loyalty. Attracting and retaining loyal customers is central to the economic viability of organisations. Yet, scholars have not resolved how to define brand loyalty, what contributes to brand loyalty for different services, products and industries over time nor the appropriate application of brand loyalty measures in different contexts. Current conceptualisations overlook the role of emotion and its relationship with the other dimensions of brand loyalty. The proposed project will be the first application of a prototype approach and one of the few studies to use quantitative longitudinal research techniques to further understanding of what brand loyalty is and how it develops.Read moreRead less
Delivering Better Patient Care: Promoting Well-Being and Performance of Health Care Professionals. The research offers three broad benefits. First, given the serious challenges currently facing the Australian health care system, the research addresses a national research priority and will have significant policy implications. Second, it will improve our understanding of how to enhance health care professionals' performance and well-being, and thereby increasing staff retention, organisational ef ....Delivering Better Patient Care: Promoting Well-Being and Performance of Health Care Professionals. The research offers three broad benefits. First, given the serious challenges currently facing the Australian health care system, the research addresses a national research priority and will have significant policy implications. Second, it will improve our understanding of how to enhance health care professionals' performance and well-being, and thereby increasing staff retention, organisational effectiveness, and improving the quality and efficiency of health care delivery. Third, the knowledge generated will be a valuable input into development programs aimed at improving managerial practices within Australian health care organisations.Read moreRead less
Integrity, Leadership and Behaviour in Organisations. Recent high profile corporate scandals such as those involving Enron and HIH have demonstrated how important it is for leaders and managers to demonstrate integrity in their actions. However, organisational researchers have struggled to reach agreement on the qualities of character and behaviour that define integrity. This work draws on work in the philosophical tradition to propose a new multidimensional conceptualisation of leader integri ....Integrity, Leadership and Behaviour in Organisations. Recent high profile corporate scandals such as those involving Enron and HIH have demonstrated how important it is for leaders and managers to demonstrate integrity in their actions. However, organisational researchers have struggled to reach agreement on the qualities of character and behaviour that define integrity. This work draws on work in the philosophical tradition to propose a new multidimensional conceptualisation of leader integrity and to develop a measurement instrument for its assessment. The influence of leader integrity on the behaviour of leaders and subordinates is explored, and a program aimed at enhancing integrity in organisational leadership developed and trialled.Read moreRead less
Designing Human Resource Practices that Promote the Retention of Volunteers. This project aims to examine the effects of human resources practices on the attraction and retention of high-quality volunteers. Volunteers provide essential health and educational services to the Australian population, which makes it important for non-profit organisations to develop effective human resource practices that attract and retain the best people. However, non-profit organisations often struggle to attract a ....Designing Human Resource Practices that Promote the Retention of Volunteers. This project aims to examine the effects of human resources practices on the attraction and retention of high-quality volunteers. Volunteers provide essential health and educational services to the Australian population, which makes it important for non-profit organisations to develop effective human resource practices that attract and retain the best people. However, non-profit organisations often struggle to attract and retain a sufficient number of volunteers. This project will examine the effects of three human resource practices on the thriving and organisational attachment of volunteers using theories of motivation and retention. This knowledge is intended to help governments and non-profit organisations improve on policies and procedures to manage Australia’s volunteer workforce sustainably.Read moreRead less
Improving Team Performance: The Role of Emotional Intelligence in Team Training. Increasingly organisations are searching for ways of improving team performance. Recent research shows that emotions play a central role in increasing organisational commitment and performance. In particular, the newly developed notion of emotional intelligence is promoted as a method of enhancing performance however these claims often lack empirical support. In this project, the role of emotions in team-based wor ....Improving Team Performance: The Role of Emotional Intelligence in Team Training. Increasingly organisations are searching for ways of improving team performance. Recent research shows that emotions play a central role in increasing organisational commitment and performance. In particular, the newly developed notion of emotional intelligence is promoted as a method of enhancing performance however these claims often lack empirical support. In this project, the role of emotions in team-based work settings will be examined, together with the impact of emotions on performance. The study will assess interventions designed to assist employees in public and private organisations to gain the necessary emotion-based skills to improve their performance in teams.Read moreRead less
Unravelling Leadership Development: Evaluating outcomes, contrasting interventions, and exploring processes. This project investigates how leadership development interventions translate into effective outcomes for organizations. We compare how distinct interventions (transformational leadership vs. 360 degree feedback) and different modes of delivery (face-to-face vs. videoconferencing) lead to change in leader behavior. We investigate the cognitive/motivational mechanisms (e.g., self-efficacy, ....Unravelling Leadership Development: Evaluating outcomes, contrasting interventions, and exploring processes. This project investigates how leadership development interventions translate into effective outcomes for organizations. We compare how distinct interventions (transformational leadership vs. 360 degree feedback) and different modes of delivery (face-to-face vs. videoconferencing) lead to change in leader behavior. We investigate the cognitive/motivational mechanisms (e.g., self-efficacy, perspective-taking) by which these interventions affect leader behavior, as well as the multilevel processes by which change in leader behavior affects team performance and team well-being. The project will provide a more accurate assessment on the return of investment in leadership development, as well as guidance for enhancing the effectiveness of leadership development programs.
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