Intelligent Collaborative Care Management. The project will provide the basis for new models of consumer care in both social and commercial settings. In a commercial setting, customer care means looking after the customer, with the hope of retaining their business. By developing a formal model of evidence-based care, together with the information technologies to implement this model, the project will result in higher quality, safer, more efficient and more effective care. This will produce si ....Intelligent Collaborative Care Management. The project will provide the basis for new models of consumer care in both social and commercial settings. In a commercial setting, customer care means looking after the customer, with the hope of retaining their business. By developing a formal model of evidence-based care, together with the information technologies to implement this model, the project will result in higher quality, safer, more efficient and more effective care. This will produce significant economic and social benefits for Australia across a wide range of service industries. The project will also generate export opportunities for information technology services and products in health care and other service industries. In addition, it will drive collaboration with leading global businesses, providing new paths to market for Australian research, technologies and innovations.Read moreRead less