Modelling the Internet as a Geographical System. This project aims to model Internet transactions as a time-dependent random walk relative to the 24-hour rotation of the Earth. The dynamics of global distance-time interactions will be tested from Internet experiments and data bases. Case studies of retail transactions of connected households in Sydney and Brisbane will explore its socio-economic underpinnings. The project is significant in that it specifically defines the character of global In ....Modelling the Internet as a Geographical System. This project aims to model Internet transactions as a time-dependent random walk relative to the 24-hour rotation of the Earth. The dynamics of global distance-time interactions will be tested from Internet experiments and data bases. Case studies of retail transactions of connected households in Sydney and Brisbane will explore its socio-economic underpinnings. The project is significant in that it specifically defines the character of global Internet flows with a possibility of commercial advantage to Australia in understanding how the geography of time zones affects its dynamics.Read moreRead less
Customer Rage Spectrum Emotions in Service Failure Encounters: Linking Experience, Expression, Behaviour and Organisational Responses. Customer rage has recently received considerable attention in the press. Yet, organisations are ill-equipped to deal with this disturbing phenomenon. This ground-breaking research will help business and government service organisations better understand and respond to customer rage in order to avoid economic, social and emotional losses, and minimise damage to pr ....Customer Rage Spectrum Emotions in Service Failure Encounters: Linking Experience, Expression, Behaviour and Organisational Responses. Customer rage has recently received considerable attention in the press. Yet, organisations are ill-equipped to deal with this disturbing phenomenon. This ground-breaking research will help business and government service organisations better understand and respond to customer rage in order to avoid economic, social and emotional losses, and minimise damage to property and persons. Such practices should result in stress reduction among consumers and front-line employees, thereby lowering society's healthcare costs and improving citizens' overall quality of life. Since the research examines how customer rage varies across East-West cultures, the results will also have significant international impact. Read moreRead less