Can technology make communication in complex systems safer and more efficient? Evaluation of an electronic test management system in health care. In many industries poor communication has a major impact on safety; in health, missed test results have impacts ranging from inappropriate antibiotic therapy to missed cancer diagnoses. This research will evaluate new information technology which can improve health outcomes and communication between clinicians, laboratories and patients.
Development of an evaluation model for assessing the effectiveness of ICT to integrate services and improve service performance and client experience. This research will deliver a new evaluation model for assessing how best to use information technology in service organisations to improve service co-ordination, performance and clients’ experiences. It focuses on information technology use in the aged and community care sector which is critically in need of these benefits.