National registration of health practitioners: a comparative study of the complaints and notification system under the national system and in NSW. This project will compare the NSW healthcare complaints system with that of the new Australian Health Practitioner Regulation Agency to provide insight into complaints handling and notification at a state and national level. It will determine best practice in government assessment and resolution methods and reveal complainant experiences.
Advancing understanding of health professionals' work and communication patterns and the effectiveness of work reform initiatives. Health systems internationally need to improve productivity and the way hospital staff work together. Yet we have surprisingly poor data about these and few measurement techniques. This project will deliver new methods, information and theoretical advances to support the design and evaluation of future workforce reform initiatives.