Outsourcing - Leveraging productivity improvements and better performance from new approaches. Through exploring customer expectations, reasons for outsourcing, and the results obtained, this research will discover those success factors that contribute to positive outsourcing outcomes for key stakeholders, such as the labour force, the outsourcing company and the customer. It will develop models to leverage current performance and use the resulting knowledge to improve Australia's performance in ....Outsourcing - Leveraging productivity improvements and better performance from new approaches. Through exploring customer expectations, reasons for outsourcing, and the results obtained, this research will discover those success factors that contribute to positive outsourcing outcomes for key stakeholders, such as the labour force, the outsourcing company and the customer. It will develop models to leverage current performance and use the resulting knowledge to improve Australia's performance in outsourcing sectors such as Business Processes and IT. The project will lead to a robust, long-term relationship between industry and academia to produce industry relevant, theoretically sound research.Read moreRead less