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Service Ecosystems Management for Collaborative Process Improvement. Australian government agencies currently explore opportunities for streamlining their business processes. A promising approach relates to the improvement of cross-agency processes based on service-enabled technologies. This project will use requirements within Queensland Government for the design of a service ecosystem and methodological and management concepts to derive a general framework for intra-organisational ecosystems. ....Service Ecosystems Management for Collaborative Process Improvement. Australian government agencies currently explore opportunities for streamlining their business processes. A promising approach relates to the improvement of cross-agency processes based on service-enabled technologies. This project will use requirements within Queensland Government for the design of a service ecosystem and methodological and management concepts to derive a general framework for intra-organisational ecosystems. Though the focus will be on government processes, the project will generalise beyond this scope for a wider uptake of service ecosystems in Australian organisations. This will lead to reduced process costs and risks and will leverage the exploration of new revenue streams, e.g. shared services and reward schemes.Read moreRead less
Socially Responsible Indicators for Policy, Practice and Benchmarking in Service Organisations. The Australian Government, while attempting to limit the spiralling costs of the welfare state, has encouraged market principles and practices in service organisations. This has raised value dilemmas and administrative tensions for education and welfare organisations who, while committed to social justice and social responsibility, have to operate efficiently and effectively. This research aims, thr ....Socially Responsible Indicators for Policy, Practice and Benchmarking in Service Organisations. The Australian Government, while attempting to limit the spiralling costs of the welfare state, has encouraged market principles and practices in service organisations. This has raised value dilemmas and administrative tensions for education and welfare organisations who, while committed to social justice and social responsibility, have to operate efficiently and effectively. This research aims, through the identification and analysis of tensions between social and economic value orientations in the workplace, to develop a values framework and key socially responsible indicators for the improvement of policy, decision making and practice within the Industry Partners and the wider service sectors.Read moreRead less
Exploring the myth of the single solution: an anthropological study of housing maintenance and infrastructure issues in Australia. Indigenous housing is a core challenge for improving Australia's social and economic fabric. Urgent issues of amenity, maintenance and responsibility remain unresolved. By documenting what is involved in taking a difficult yet successful intervention model for targeting small-scale repairs and maintenance to scale in Australia, the research will shed critical light o ....Exploring the myth of the single solution: an anthropological study of housing maintenance and infrastructure issues in Australia. Indigenous housing is a core challenge for improving Australia's social and economic fabric. Urgent issues of amenity, maintenance and responsibility remain unresolved. By documenting what is involved in taking a difficult yet successful intervention model for targeting small-scale repairs and maintenance to scale in Australia, the research will shed critical light on: the complexities of program replication and effect; the social and political context such programs operate within; the characteristics required for sustained reform. It will also add an Australian contribution to a growing international field: namely, the anthropology of policy, aid and development. Read moreRead less
Connecting Government to Community: A study of social and political connectivity at the municipal level. Facilitating community strengthening by making public institutions more responsive to the needs of citizens is a central policy challenge in the global era. This project will advance theoretical, methodological and practical understandings of this issue by using comparative measures of personal ties and organizational connectedness in four municipalities to explicate the networks linking poli ....Connecting Government to Community: A study of social and political connectivity at the municipal level. Facilitating community strengthening by making public institutions more responsive to the needs of citizens is a central policy challenge in the global era. This project will advance theoretical, methodological and practical understandings of this issue by using comparative measures of personal ties and organizational connectedness in four municipalities to explicate the networks linking politicians, bureaucrats, civic leaders and ordinary citizens. The study will generate new measures of which kinds of connections count most, which ties bring more isolated groups closer to engagement, and which community strengthening strategies are likely to make improved governance outcomes feasible.Read moreRead less
Ethnographies of housing: exploring the role of housing officers in public housing service provision. This research examines the everyday practice of public housing officers working in the Victorian Office of Housing. It aims to analyse the ways that workers exercise discretion, and the patterns of meanings that they construct, through their interactions with clients, departmental managers and other human service providers. It is the first ethnographic study of front-line work in housing servi ....Ethnographies of housing: exploring the role of housing officers in public housing service provision. This research examines the everyday practice of public housing officers working in the Victorian Office of Housing. It aims to analyse the ways that workers exercise discretion, and the patterns of meanings that they construct, through their interactions with clients, departmental managers and other human service providers. It is the first ethnographic study of front-line work in housing services in Australia and builds on comparable work done in the United Kingdom and America. The knowledge generated will inform innovation in public housing services, housing policy debates and emerging programs designed to integrate housing with other human services.Read moreRead less
Improving decision making in government service delivery using third party providers. This project focuses on analysing and improving decision making in government service delivery through two complementary parts: examining the range of models/potential models used by government agencies through 3rd party providers; and investigating how specific relations are managed/improved in selected industries (childcare, ageing, disability services). Our approaches encompass policy process theories, contr ....Improving decision making in government service delivery using third party providers. This project focuses on analysing and improving decision making in government service delivery through two complementary parts: examining the range of models/potential models used by government agencies through 3rd party providers; and investigating how specific relations are managed/improved in selected industries (childcare, ageing, disability services). Our approaches encompass policy process theories, contractual management, alternative service delivery, citizen empowerment theories, new institutional economics, industry impact analysis, and new modes of accountability. Analytical methods include survey and statistical investigations, comparative historical methods, case studies, comparative research with Canadian and NZ experts.Read moreRead less
Developing a Model for the Evaluation of Australian Public Private Partnerships. The primary aim of this research project is to improve the long-term evaluation of Australian Public Private Partnerships (PPPs). Growing commitments by governments to the use of PPPs to deliver infrastructure-based services have created an urgent need for the development of evaluation systems to ensure that PPPs deliver efficiency and effectiveness for taxpayers as claimed. Further there is a need to ensure that th ....Developing a Model for the Evaluation of Australian Public Private Partnerships. The primary aim of this research project is to improve the long-term evaluation of Australian Public Private Partnerships (PPPs). Growing commitments by governments to the use of PPPs to deliver infrastructure-based services have created an urgent need for the development of evaluation systems to ensure that PPPs deliver efficiency and effectiveness for taxpayers as claimed. Further there is a need to ensure that the quality of welfare-based services is not diminished through the use of PPPs.
A key outcome of this research is the development of a theoretically and empirically based post project evaluation model, developed with full support from key stakeholders, including Auditors-General and Public Accounts Committees.Read moreRead less
The Social and Business Implications of Extending China's Social Security System. The Shanghai Bureau of Labour and Social Security (SBLSS) has introduced regulations that extend social security coverage to employees (including migrants) resident and/or working within the municipality of Shanghai but outside the city limits. These regulations are part of a reform program that aims to develop a comprehensive and sustainable social security system that will provide coverage to all of China's popul ....The Social and Business Implications of Extending China's Social Security System. The Shanghai Bureau of Labour and Social Security (SBLSS) has introduced regulations that extend social security coverage to employees (including migrants) resident and/or working within the municipality of Shanghai but outside the city limits. These regulations are part of a reform program that aims to develop a comprehensive and sustainable social security system that will provide coverage to all of China's population; and one that draws on Australia's experience with social security management. The Bureau has asked us to partcipate in assessing the reforms, a research opportunity offered to no other body of scholars inside or outside China.Read moreRead less
Community consultation and the hard to reach. Local government, social profiling and civic infrastructure. This study offers conceptual insights into reasons for non-participation in local government consultation, drawing on critical policy analysis and debates on governance and democratic capacity. The collaboration of 7 local councils and the VLGA enable the development of a transferable, generally viable framework linking: (i) sophisticated demographic profiles (ii) types of communication me ....Community consultation and the hard to reach. Local government, social profiling and civic infrastructure. This study offers conceptual insights into reasons for non-participation in local government consultation, drawing on critical policy analysis and debates on governance and democratic capacity. The collaboration of 7 local councils and the VLGA enable the development of a transferable, generally viable framework linking: (i) sophisticated demographic profiles (ii) types of communication media on a continuum of intensity (face to face, telephone/mail survey, email/Internet); (iii) issues on which residents wish to be consulted; and (iv) implications for civic infrastructure. Outcomes will benefit councils and Victorian citizens by providing an innovative, practically applicable framework for policy implementation using consultative processes.Read moreRead less
Strengthening the capacity of public health organisations to deliver effective public health services. In an effort to maintain and improve the health of the population Australia has defined the core public health functions that must be carried out. This project will examine public health infrastructure and capacity in three states - mapping the implementation of core functions, assessing current infrastructure, comparing organisational approaches, and developing measures of local public health ....Strengthening the capacity of public health organisations to deliver effective public health services. In an effort to maintain and improve the health of the population Australia has defined the core public health functions that must be carried out. This project will examine public health infrastructure and capacity in three states - mapping the implementation of core functions, assessing current infrastructure, comparing organisational approaches, and developing measures of local public health capacity. These will then become industry benchmarks to guide investment and interventions, and to assess the quality of these. The project will investigate the context in which core public health functions are successfully delivered and develop tools to measure local capacity and delivery functions.Read moreRead less