ORCID Profile
0000-0002-4734-3081
Current Organisation
Queensland University of Technology
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Research Topics
In Research Link Australia (RLA), "Research Topics" refer to ANZSRC FOR and SEO codes. These topics are either sourced from ANZSRC FOR and SEO codes listed in researchers' related grants or generated by a large language model (LLM) based on their publications.
Top 5 Research Topics
ANZSRC Field of Research (FoR)
Urban Policy | Innovation and Technology Management | Urban and Regional Planning | Urban Analysis and Development |
ANZSRC Socio-Economic Objective (SEO)
Government and Politics not elsewhere classified | Urban Planning | Expanding Knowledge in Technology
Related Links
Publications
Games, signal detection, and processing in the context of crisis management
Publisher: Wiley
Date: 19-05-2003
The business model portfolio as a strategic tool for value creation and business performance
Publisher: Elsevier BV
Date: 03-2023
Impact of complaint management on repurchase intention of consumer technologies
Publisher: Inderscience Publishers
Date: 2010
Transforming public records management: Six key insights
Publisher: Wiley
Date: 03-11-2020
DOI: 10.1002/ASI.24429
Enabling cybersecurity incident response agility through dynamic capabilities
Publisher: Informa UK Limited
Date: 11-09-2023
Business process outsourcing: A case study of Satyam Computers
Publisher: Elsevier BV
Date: 06-2010
Developing superior outsourcing programs
Publisher: Institute of Electrical and Electronics Engineers (IEEE)
Date: 07-2005
DOI: 10.1109/MITP.2005.86
Semiotic emergent framework to address the reality of cyberterrorism
Publisher: Elsevier BV
Date: 05-2003
Modifications and innovations to technology artifacts
Publisher: Elsevier BV
Date: 04-2007
An argument for centralization of IT governance in the public sector
Publisher: IEEE
Date: 2015
Attaining superior complaint resolution
Publisher: Association for Computing Machinery (ACM)
Date: 10-2009
Abstract: Introduction In 2003, Dell computers shifted support calls for two of its corporate computer lines from its call center in Bangalore, India back to the U.S. The reason was that its customers were not satisfied with the level of technical support they were getting. Apart from the language difficulties, customers also faced difficulty in reaching senior technicians to, perhaps, resolve their problems more quickly. However, such problems are not just limited to computer vendors such as Dell. Recent research from Accenture finds that 75% of the s le of consumer technology company executives believed their companies provided average customer service. However, to their surprise, 58% of their customers had rated customer service to be either average or below average. A further grim detail was that 81% of the respondents who rated customer service as below average expressed intent to purchase from a different vendor next time. This research highlights the importance of customer service for consumer technology companies in retaining their customers. In general, consumer technology companies spend inordinate amounts of time, cost, and effort to get their innovations to market. However, initial acceptance is only the first step towards technology utilization. It is only after a certain amount of use that customers become aware of a technology's benefits and limitations. Having technology is one thing, using it effectively and persisting with it, is quite another. Hence, the study of factors leading to consumer technology repurchase is of critical importance. Consumer technologies, in particular, demand attention due to their commoditization, increased complexity, advances in technology, and focus on high serviceability. We can note the following when we think of consumer technologies such as PCs, laptops, or mobile phones: • The marketplace for these technologies is characterized by fierce competition amongst numerous players leading to a continuous price decline. For instance, almost all computer vendors now offer laptops for a few hundred dollars as compared to thousands of dollars a few years back. As prices continue to decline, it is imperative that companies focus on providing high-level customer service to differentiate from competitors and retain their existing customers, and prevent them from discontinuing their product. • Consumer technologies have also become more complex with more functionality being constantly added to the core product. Take the case of mobile phones: What was once a simple device for making phone calls has been morphed to include a digital camera, mp3 player, organizer, and a Web browser, to name a few. With such additional functionality and increased complexity, a customer is likely to encounter problems whose cause is difficult to identify correctly, yet need to be resolved quickly before the customer switches to a competing product. • Technological advances and a new generation of products have meant that both the technology providers as well as customers have to be knowledgeable in utilizing the consumer technologies. Without proper knowledge of the technology, support staff often struggle to resolve the problems in a timely manner. For ex le, in resolving problems with new release of operating system like Windows Vista, both the customers as well as Microsoft technical staff are required to have certain amount of knowledge about the system. A crucial aspect of customer service is being able to resolve consumer concerns during their use of technology. These factors contribute to difficulties in retaining customers for the consumer technology companies. One of the ways to have satisfied customers is continuing to address customer complaints effectively. Customers expect to have any service or product failures diagnosed and resolved quickly. In this context, we chose to examine how the complaint management process can impact customers' intention to continue or discontinue using a given technology. The complaint management process is not just a customer service issue and is not just limited to customer service personnel. It also has to do with the overall policies governing the customer service function. As Dell discovered, their policy of not limiting the time junior technical support personnel spent in resolving customer complaints (instead of referring to senior personnel) had impact on customers' satisfaction. Moreover, encouraging customer participation and feedback while addressing their concerns can lead to innovative practices within the company. For instance, Cingular involves its customers in its usability lab and leverages its interactions with them to design better mobile phone services. Hence, apart from customers' satisfaction, a good complaint management process can also help leverage customers' input to design better offerings. In our research we open the black box of the consumer technology complaint management process to learn how it affects customer satisfaction and intent to continue/discontinue a given product or service.
Mobile Health Divide Between Clinicians and Patients in Cancer Care: Results From a Cross-Sectional International Survey
Publisher: JMIR Publications Inc.
Date: 06-09-2019
DOI: 10.2196/13584
Abstract: Mobile technologies are increasingly being used to manage chronic diseases, including cancer, with the promise of improving the efficiency and effectiveness of care. Among the myriad of mobile technologies in health care, we have seen an explosion of mobile apps. The rapid increase in digital health apps is not paralleled by a similar trend in usage statistics by clinicians and patients. Little is known about how much and in what ways mobile health (mHealth) apps are used by clinicians and patients for cancer care, what variables affect their use of mHealth, and what patients’ and clinicians’ expectations of mHealth apps are. This study aimed to describe the patient and clinician population that uses mHealth in cancer care and to provide recommendations to app developers and regulators to generally increase the use and efficacy of mHealth apps. Through a cross-sectional Web-based survey, we explored the current utilization rates of mHealth in cancer care and factors that explain the differences in utilization by patients and clinicians across the United States and 5 different countries in Europe. In addition, we conducted an international workshop with more than 100 stakeholders and a roundtable with key representatives of international organizations of clinicians and patients to solicit feedback on the survey results and develop insights into mHealth app development practices. A total of 1033 patients and 1116 clinicians participated in the survey. The proportion of cancer patients using mHealth (294/1033, 28.46%) was far lower than that of clinicians (859/1116, 76.97%). Accounting for age and salary level, the marginal probabilities of use at means are still significantly different between the 2 groups and were 69.8% for clinicians and 38.7% for patients using the propensity score–based regression adjustment with weighting technique. Moreover, our analysis identified a gap between basic and advanced users, with a prevalent use for activities related to the automation of processes and the interaction with other in iduals and a limited adoption for side-effect management and compliance monitoring in both groups. mHealth apps can provide access to clinical and economic data that are low cost, easy to access, and personalized. The benefits can go as far as increasing patients’ chances of overall survival. However, despite its potential, evidence on the actual use of mobile technologies in cancer care is not promising. If the promise of mHealth is to be fulfilled, clinician and patient usage rates will need to converge. Ideally, cancer apps should be designed in ways that strengthen the patient-physician relationship, ease physicians’ workload, be tested for validity and effectiveness, and fit the criteria for reimbursement.
Knowledge management at SMEs: Five peculiarities
Publisher: Emerald
Date: 2006
DOI: 10.1108/13673270610650085
Abstract: Managing knowledge is a critical capability for small to medium‐sized enterprises (SMEs) to master because it helps them leverage their most critical resource. Organizational knowledge is the most salient resource at the disposal of SMEs in terms of availability, access, and depth. Successful SMEs are those who can leverage their knowledge in an effective and efficient manner, so as to make up for deficiencies in traditional resources, like land, labor, and capital. The purpose of this article to to discuss five peculiarities about knowledge management practices at SMEs. The article draws findings from a nine‐month investigation of knowledge management practices at 25 SMEs. The research discovered that SMEs do not manage knowledge the same way as larger organizations. Viewing SME knowledge management practices as scaled down versions of the practices found in larger organizations is incorrect. SMEs have understandable resource constraints, and hence have to be creative in working around these limitations in order to manage knowledge. The paper sheds some light on peculiarities in SME knowledge management practices, which will hopefully entice scholars and practitioners to follow‐up with more detailed research undertakings.
Knowledge management in hospitals
Publisher: IGI Global
Date: 2009
DOI: 10.4018/978-1-60566-050-9.CH018
Abstract: The medical field in recent years has been facing increasing pressures for lower cost and increased quality of healthcare. These two pressures are forcing dramatic changes throughout the industry. Managing knowledge in healthcare enterprises is hence crucial for optimal achievement of lowered cost of services with higher quality. The following chapter focuses on developing and fostering a knowledge management process model. We then look at key barriers for healthcare organizations to cross in order to fully manage knowledge.
What are the key factors affecting smart city transformation readiness? Evidence from Australian cities
Publisher: Elsevier BV
Date: 2022
An enterprise-wide intervention at IRS: A longitudinal analysis of stakeholder sentiments
Publisher: Springer Berlin Heidelberg
Date: 2010
Global knowledge management strategies
Publisher: Elsevier BV
Date: 02-2003
Contingent knowledge workers
Publisher: Institution of Engineering and Technology (IET)
Date: 08-2006
DOI: 10.1049/EM:20060402
How integration of cyber security management and incident response enables organizational learning
Publisher: Wiley
Date: 23-10-2020
DOI: 10.1002/ASI.24311
Supply chain perspectives to knowledge management: Research propositions
Publisher: Emerald
Date: 08-2003
DOI: 10.1108/13673270310485695
Abstract: The purpose of the paper is to suggest a novel approach that groups the theories of systems, information and bounded rationality into organizational knowledge management. We base our discussion on knowledge process mapping akin to the supply chain perspective. This is done to understand the governing principles of knowledge movement within an organizational system, and how the different functions within that system behave and interact among themselves in managing knowledge. We attempt to understand the impact of organizational structure in knowledge transfer and utilization among the different participating functions in the perspective of systems theory. Based on this framework the paper then makes use of information theory to comprehend the ideas behind an effective process of knowledge movement in any organization, and the probable factors that influence such movements. Lastly the concepts of bounded rationality are brought in, to examine the behaviors and interactions of these functions in creating, exploiting and sharing knowledge towards an effective knowledge management system.
Four dynamics for bringing use back into software reuse
Publisher: Association for Computing Machinery (ACM)
Date: 2006
Abstract: Reuse is such a powerful tool---so why isn't it more popular?
Securing knowledge assets and processes
Publisher: IEEE
Date: 2005
Digital Transformation and the New Normal in China: How Can Enterprises Use Digital Technologies to Respond to COVID-19?
Publisher: MDPI AG
Date: 13-09-2021
DOI: 10.3390/SU131810195
Abstract: The COVID-19 pandemic, a worldwide health and humanitarian crisis, has created unique challenges for citizens, governments, and organizations alike. Business leaders ask ‘what is the new normal, post-pandemic?’ while industries become more complex and uncertain. Premises sit empty, employees work remotely, and customers possess less disposable income. However bleak, opportunities do exist. Organizations will, however, need to transform. Technology will need to be used to respond to the pandemic, and organizations must re-structure to better function. This paper examines the role that digital technologies can play in responding to pandemics and outlines four classifications of digital technologies for pandemic response. An as-is/to-be pathway analysis is presented using case studies from Chinese enterprises to provide trajectory guidance for moving forward to the new normal. After analysis from an incorporated technology-centric and business model-based framework perspective, six fundamental enterprise strategies are presented that are derived from literature and empirical observations.
Managing knowledge in SMEs
Publisher: IGI Global
Date: 2005
DOI: 10.4018/978-1-59140-642-6.CH011
Abstract: In this chapter we discuss seven peculiarities about knowledge management practices at small- to medium-sized enterprises (SMEs). We draw our findings from a nine-month investigation of knowledge management practices at 25 SMEs. Managing knowledge is a critical capability for SMEs to master because it helps them leverage their most critical resource. Organizational knowledge is the most salient resource at the disposal of SMEs in terms of availability, access, and depth. Successful SMEs are those who can leverage their knowledge in an effective and efficient manner, so as to make up for deficiencies in traditional resources, like land, labor, and capital. In our research, we discovered that SMEs do not manage knowledge the same way as larger organizations do. Viewing SME knowledge management practices as scaled down versions of the practices found in larger organizations is incorrect. SMEs have understandable resource constraints, and hence have to be creative in working around these limitations in order to manage knowledge. Therefore, the goal of this chapter is to describe peculiarities in SME knowledge management practices, with the hope of enticing scholars and practitioners to follow-up with more detailed research undertakings.
Constructing and sustaining competitive interorganizational knowledge networks
Publisher: Informa UK Limited
Date: 09-10-2008
Towards knowledge needs-technology fit model for knowledge management systems
Publisher: ACM Press
Date: 2009
Measuring agility of networked organizational structures via network entropy and mutual information
Publisher: Elsevier BV
Date: 07-2010
Constructing internal knowledge markets
Publisher: Elsevier BV
Date: 08-2003
Value–Based Guiding Principles for Managing Cognitive Computing Systems in the Public Sector
Publisher: Informa UK Limited
Date: 03-02-2021
Data analytics and human trafficking
Publisher: Springer International Publishing
Date: 2014
Project management offices: A case of knowledge-based archetypes
Publisher: Elsevier BV
Date: 10-2006
Disruptive technologies: a business model perspective on cloud computing
Publisher: Informa UK Limited
Date: 11-2013
An analysis of sentiments on Facebook during the 2016 U.S. presidential election
Publisher: IEEE
Date: 08-2016
Customer-driven innovation
Publisher: Informa UK Limited
Date: 05-2008
Public AI canvas for AI-enabled public value
Publisher: Elsevier BV
Date: 10-2022
Barriers to effective use of knowledge management systems in software engineering
Publisher: Association for Computing Machinery (ACM)
Date: 2003
Abstract: An organization must recognize that information technology is only one means to foster knowledge.
Large IT projects as interventions in digital ecosystems
Publisher: ACM
Date: 26-10-2010
Designing, planning, and managing resilient cities: A conceptual framework
Publisher: Elsevier BV
Date: 12-2013
Digital transformation in asset-intensive organisations: The light and the dark side
Publisher: Elsevier BV
Date: 04-2023
Data mining in healthcare information systems: Case study of a veterans' administration spinal cord injury population
Publisher: IEEE
Date: 2003
Ad hoc crisis management and crisis evasion
Publisher: Inderscience Publishers
Date: 2004
Influences of IT substitutes and user experience on post-adoption user switching
Publisher: Wiley
Date: 17-07-2008
DOI: 10.1002/ASI.20921
Designing, developing, and deploying artificial intelligence systems
Publisher: Elsevier BV
Date: 03-2020
Securing knowledge in organizations
Publisher: Elsevier BV
Date: 02-2005
Role of Internet-based information flows and technologies in electoral revolutions: The case of Ukraine's Orange Revolution
Publisher: University of Illinois Libraries
Date: 24-08-2010
Abstract: Internet-based information and communication technologies (ICTs) and the information flows they support have played an important role in the advancement of society. In this paper we investigate the role of Internet-based ICTs in electoral revolutions. Employing a case study approach, we examine the part played by ICTs during the Orange Revolution in Ukraine (2000-2004). Roles and activities of the dissenters, as well as their associates, the incumbent authorities and their allies are analyzed with regard to Internet-based technologies during the electoral revolution in Ukraine. The case of the Orange Revolution is particularly salient, as even though only one-two percent of the Ukrainian population had access to the Internet, this was sufficient to mobilize the citizens towards an eventually successful revolution. This paper lays the groundwork for further investigations into use of ICTs by political dissenters.
Winning the business case for knowledge management
Publisher: SAGE Publications
Date: 09-2010
Abstract: Without a sound business case, securing resources for knowledge management is difficult. When organizations do not devote the necessary resources to knowledge management efforts, it is often not due to a lack of resources, but rather because managers have not made an appealing business case. In this article, the author outlines guidelines on how to tie knowledge management efforts to an organization’s goals, objectives and key performance indicators.
On information management, environmental sustainability, and cradle to cradle mentalities
Publisher: SAGE Publications
Date: 12-2009
Abstract: Attempting to merge the topics of environmental sustainability and information management, this article works towards defining both fields and constructing a viable framework that creates a strong relationship between the two topics. Reviewing literature on information management and environmental sustainability, the authors argue that the two topics must become inseparable — the work in one discipline must inform and advance the other. The need to do so is further underscored by the evolving nature of both disciplines.
Responsible Urban Innovation with Local Government Artificial Intelligence (AI): A Conceptual Framework and Research Agenda
Publisher: Elsevier BV
Date: 03-2021
An examination of effective it governance in the public sector using the legal view of agency theory
Publisher: Informa UK Limited
Date: 10-2016
Information–Communication Technologies Open up Innovation
Publisher: Informa UK Limited
Date: 2009
Intelligence and Nuclear Non-Proliferation Programs: The Achilles Heel
Publisher: Informa UK Limited
Date: 04-05-2014
Stopping runaway IT projects
Publisher: Elsevier BV
Date: 2004
Unpacking complexities of mega-scale public sector information technology projects
Publisher: CAIRN
Date: 19-07-2018
DOI: 10.3917/SIM.182.0009
SUA CADEIA DE SUPRIMENTOS ESTÁ PREPARADA PARA A PRÓXIMA INTERRUPÇÃO? CONSTRUINDO CADEIAS RESILIENTES
Publisher: FapUNIFESP (SciELO)
Date: 2022
DOI: 10.1590/S0034-759020220106X
Abstract: ABSTRACT The ability to recover from disruptions is important for organizations and supply chains. Empirical data were used to investigate factors that affect supply chain recovery from disruptions, including collaboration, visibility, flexibility, analytical orientation, and supply chain risk management. A literature review was conducted to build an online questionnaire that was applied to manufacturing firms in Brazil. This work’s statistical method includes confirmatory factor analysis and structural equation modeling. Our results indicate that a package of resilience capabilities - collaboration, flexibility, visibility, and analytical orientation - positively affect supply chain resilience. Improving such capabilities, therefore, will allow supply chains to recover better from disruptions. It was also discovered, however, that supply chains do not recover from disruptions by way of supply chain risk management alone. Mutual impacts also exist between the group of resilience capabilities and supply chain risk management.
Cyberprotest in contemporary Russia: The cases of Ingushetiya.ru and Bakhmina.ru
Publisher: Elsevier BV
Date: 09-2010
Factors governing the consumption of explicit knowledge
Publisher: Wiley
Date: 19-10-2005
DOI: 10.1002/ASI.20250
Managing knowledge in distributed projects
Publisher: Association for Computing Machinery (ACM)
Date: 04-2004
Abstract: A hybrid approach to knowledge management helps maximize the benefits of the centralized and P2P approaches.
Switching between consumer technologies
Publisher: Association for Computing Machinery (ACM)
Date: 10-2008
Can Building “Artificially Intelligent Cities” Safeguard Humanity from Natural Disasters, Pandemics, and Other Catastrophes? An Urban Scholar’s Perspective
Publisher: MDPI AG
Date: 25-05-2020
DOI: 10.3390/S20102988
Abstract: In recent years, artificial intelligence (AI) has started to manifest itself at an unprecedented pace. With highly sophisticated capabilities, AI has the potential to dramatically change our cities and societies. Despite its growing importance, the urban and social implications of AI are still an understudied area. In order to contribute to the ongoing efforts to address this research gap, this paper introduces the notion of an artificially intelligent city as the potential successor of the popular smart city brand—where the smartness of a city has come to be strongly associated with the use of viable technological solutions, including AI. The study explores whether building artificially intelligent cities can safeguard humanity from natural disasters, pandemics, and other catastrophes. All of the statements in this viewpoint are based on a thorough review of the current status of AI literature, research, developments, trends, and applications. This paper generates insights and identifies prospective research questions by charting the evolution of AI and the potential impacts of the systematic adoption of AI in cities and societies. The generated insights inform urban policymakers, managers, and planners on how to ensure the correct uptake of AI in our cities, and the identified critical questions offer scholars directions for prospective research and development.
Chromosome‐level genome assembly for takin (Budorcas taxicolor) provides insights into its taxonomic status and genetic diversity
Publisher: Wiley
Date: 06-05-2022
DOI: 10.1111/MEC.16483
Abstract: The takin ( Budorcas taxicolor ) is one of the largest bovid herbivores in the subfamily Caprinae. The takin is at high risk of extinction, but its taxonomic status and genetic ersity remain unclear. In this study, we constructed the first reference genome of Bu . taxicolor using PacBio long High‐Fidelity reads and Hi‐C technology. The assembled genome is ~2.95 Gb with a contig N50 of 68.05 Mb, which were anchored onto 25+XY chromosomes. We found that the takin was more closely related to muskox than to other Caprinae species. Compared to the common ancestral karyotype of bovidae (2 n = 60), we found the takin (2 n = 52) experienced four chromosome fusions and one large translocation. Furthermore, we resequenced nine golden takins from the main distribution area, the Qinling Mountains, and identified 3.3 million single nucleotide polymorphisms. The genetic ersity of takin was very low ( θπ = 0.00028 and heterozygosity =0.00038), among the lowest detected in domestic and wild mammals. Takin genomes showed a high inbreeding coefficient (FROH =0.217), suggesting severe inbreeding depression. The demographic history showed that the effective population size of takins declined significantly from ~100,000 years ago. Our results provide valuable information for protection of takins and insights into their evolution.
What explains governments interest in artificial intelligence? A signaling theory approach
Publisher: Elsevier BV
Date: 09-2021
Scenario management: From reactivity to proactivity
Publisher: Institute of Electrical and Electronics Engineers (IEEE)
Date: 09-2005
Demystifying analytical information processing capability
Publisher: Elsevier BV
Date: 04-2021
Surfacing and responding paradoxes in megascale projects
Publisher: Elsevier BV
Date: 04-2022
Crafting organizational innovation processes
Publisher: Informa UK Limited
Date: 04-2009
The neglected dimension in strategic sourcing
Publisher: Emerald
Date: 19-09-2008
DOI: 10.1108/17538290810915326
Abstract: The purpose of this paper is to focus on a neglected dimension in strategic sourcing – security. The paper describes two vignettes which illustrate different kinds of security breaches and discusses securing strategic sourcing efforts. The paper points to the need to seriously consider the security dimension in sourcing agreements. This paper will hopefully raise awareness to the security dimension in the context of strategic sourcing.
Governing innovation in U.S. state government: An ecosystem perspective
Publisher: Elsevier BV
Date: 12-2016
Weaponizing information systems for political disruption: The Actor, Lever, Effects, and Response Taxonomy (ALERT)
Publisher: Elsevier BV
Date: 2020
Knowledge management barriers
Publisher: Elsevier BV
Date: 2003
A dimensional analysis of geographically distributed project teams: A case study
Publisher: Elsevier BV
Date: 09-2004
The knowledge chiefs
Publisher: Elsevier BV
Date: 06-2004
Communicating the business value of innovation
Publisher: Emerald
Date: 03-2015
Abstract: Successful innovation depends upon effective communication of the business value of innovation. Yet different stages of the innovation process require different communication strategies. Companies who have recognized the different elements of the innovation process are able to target their communication mechanisms to achieve the best results from organizational innovation. In this article, we employ Desouza’s model of intrapreneurship to outline key communication challenges and strategies for addressing them across the five phases of innovation: idea generation and mobilization, idea screening and advocacy, experimentation with ideas, commercialization of ideas, and diffusion and implementation of ideas. The importance of communication to each stage is identified and barriers are noted. Drawing from first-hand interviews, case studies and a literature review, and further refined by presentation of the ideas to various executives, we propose in this article seven communication strategies for organizations to consider across the innovation process. Overall, having a clear understanding of the stages of the innovation process, and the kinds of communication that are most beneficial to each stage provides a clear vision of how to communicate the business value of innovations both internally and to external stakeholders. The effectiveness of communication can determine the success or failure of an innovation project.
Implementing Open Innovation in the Public Sector: The Case of Challenge.gov
Publisher: Wiley
Date: 25-10-2013
DOI: 10.1111/PUAR.12141
Moldova's internet revolution: Analyzing the role of technologies in various phases of the confrontation
Publisher: Elsevier BV
Date: 02-2012
Chatbot-mediated public service delivery
Publisher: University of Illinois Libraries
Date: 05-11-2020
Abstract: Chatbots — computer programs designed to interactively engage with users, replicating humanlike conversational capabilities during service encounters — have been increasingly deployed across a wide range of Internet-based public services. While chatbots provide several advantages (e.g., improved user experience with reduced waiting times to service access), the surge of chatbot use in public service delivery has frequently been plagued with controversy, poor publicity, and legal challenges. One important reason for this is that users of the services, and the wider public, do not always feel that chatbot-mediated services demonstrate the appropriate public service values. We investigate the public service value dimensions required in chatbots designed for use in the public sector. Specifically, we (a) review chatbots and their use in the delivery of public services and, (b) develop a framework of how public service values can be exemplified by chatbots. Our study provides implications and evaluation criteria for stakeholders in chatbot assisted public services, including researchers, public managers, and citizens.
How the US Federal Communications Commission Managed the Process of IT Modernization
Publisher: Springer International Publishing
Date: 21-09-2019
Corrigendum to “Spatial-temporal effect of household solid waste on illegal dumping” [Journal of cleaner production 227 (2019) 313–324]
Publisher: Elsevier BV
Date: 02-2020
Customer managed knowledge factories
Publisher: SAGE Publications
Date: 06-2010
Abstract: This article highlights the importance of knowledge management for organizations, and the understanding of how customers play an important role in shaping an organization’s customer knowledge management strategy. Briefly introducing the evolution of customer knowledge management, the authors make the case for the next step in evolution — customer managed knowledge factories. Drawing from real-world ex les such as Apple’s iPhone and using the Global Text Project as an illustration, the authors describe the key factors behind successful customer managed knowledge factories.
Urban informatics
Publisher: Springer International Publishing
Date: 08-10-2017
The use of information and communication technologies by protesters and the authorities in the attempts at colour revolutions in Belarus 2001-2010
Publisher: Informa UK Limited
Date: 21-04-2015
Managing information in complex organizations
Publisher: Routledge
Date: 08-04-2005
Cutting corners
Publisher: Emerald
Date: 03-2006
DOI: 10.1108/14637150610657486
Abstract: Recently, the demise of the dot.com mania, coupled with slow economic growth has caused organizations to cut costs in an attempt to improve efficiency and the bottom line. Discontinuing or suspending knowledge management efforts and disbanding the chief knowledge officers' (CKOs) role is one common response from most organizations faced with these cost and efficiency pressures. The purpose of this paper is to describe why firms choose to cut knowledge management efforts and point to the deleterious long‐term effects of this course of action. The approach is based on discussions with executives. The paper highlights three common reasons why firms choose to cut knowledge management efforts, namely: knowledge management is seen as a luxury, not a necessity knowledge management is subsumed under information technology methods and investment in knowledge management does not offer immediate results. Moreover, the paper argues that cutting knowledge management efforts does more harm than good for a corporation in the long run. The paper describes techniques that CKOs should employ to gain support of their executive peers.
Centralization momentum: The pendulum swings back again
Publisher: Association for Computing Machinery (ACM)
Date: 02-2005
Abstract: Discussing whether IT architecture should be centralized or decentralized is as old as the technology itself. We propose that, notwithstanding the various perspectives that have been brought to the debate, what is missing thus far is the seesaw between centralization and decentralization. The reasons for this important phenomenon relate not only to IT-centric issues but also to current events pervading other areas of the organization. One key issue is how management has changed its IT focus from a "must have/keeping up with the Joneses" investment to a value-based "where's the beef?" approach pragmatically emphasizing the relevance of data and its uses. A second consideration is the business requirements for a reliable, available, fault-tolerant, backed-up, secure IT environment, even in the face of catastrophic events, including the 9/11 terrorist attacks. Executives cannot afford to not know why the renewed focus on IT architecture centralization has happened and how it might affect their organizations.
Maintaining knowledge management systems
Publisher: Wiley
Date: 16-03-2005
DOI: 10.1002/ASI.20149
Shh! It's vive la resistance...
Publisher: Emerald
Date: 07-09-2010
Strategic contributions of game rooms to knowledge management: some prelimenary insights
Publisher: Elsevier BV
Date: 10-2003
Initial crisis agent-response impact syndrome (ICARIS)
Publisher: Wiley
Date: 08-11-2006
Fragile cities in the developed world: A conceptual framework
Publisher: Elsevier BV
Date: 08-2019
Information integrity in healthcare enterprises
Publisher: Inderscience Publishers
Date: 2004
How can organizations develop situation awareness for incident response
Publisher: Elsevier BV
Date: 02-2021
Segment and destroy: The missing capabilities of knowledge management
Publisher: Emerald
Date: 08-2005
DOI: 10.1108/02756660510608558
Abstract: To draw management and scholarly attention to two missing capabilities in a knowledge management program: segmentation capability and destruction capability. An opinion paper based on consulting and research experiences of the authors. Organizations that consider the two missing capabilities have witnessed significantly improved knowledge management programs compared with when the capabilities were missing from their agenda. In addition to the two missing capabilities, the third capability – protection capability – may need due attention. The two missing capabilities can be further investigated as important constructs. The two capabilities complement and augment their peer capabilities (creation, transfer, storing, retrieving and applying). The intricacies of the missing capabilities and the known capabilities need to be further studied. If an organization neglects the two capabilities, the benefits of their knowledge management program will be limited. Organizations can cultivate the two missing capabilities effectively and efficiently by following the suggestions of the paper. This is the first paper that discusses the two missing knowledge management capabilities exclusively and connects their role and importance to known capabilities.
Markets in know-how
Publisher: Wiley
Date: 09-2004
Data-driven business models and professional services firms: A strategic framework and transitionary pathways
Publisher: Springer International Publishing
Date: 2019
Pathways to the Making of Prosperous Smart Cities: An Exploratory Study on the Best Practice
Publisher: Informa UK Limited
Date: 02-07-2020
Engaged Knowledge Management: Engagement with New Realities
Publisher: Palgrave Macmillan UK
Date: 2005
Interagency collaboration within the city emergency management network
Publisher: Wiley
Date: 12-02-2022
DOI: 10.1111/DISA.12495
Abstract: Emergencies continue to become ever more complex responding to them, therefore, often is beyond the capabilities and capacities of any single public agency. Hence, collaboration among these actors is necessary to prepare for, respond to, and recover from such events. This seldom occurs in an effective or efficient manner, however. Drawing on resource dependence theory and the concept of social capital, this paper reveals that different types of collaborative relationships exist within the collaborative network. Super Ministry Reform of Emergency Management in China serves as a case in point. By evaluating network efficiency and classifying the collaborative relationships of involved government agencies, four types are identified: resource‐redundant resource‐complementary resource‐dependent and resource‐isolated. The different influences of collaborative relationships explain why the reform is not that effective, although it has led to the merger of several core departments in the emergency management network. The findings are a reminder to consider network structure and collaboration types when engaging in institutional design.
How to satisfy dissatisfied citizens with urban public services? The case from Nanjing, China
Publisher: Informa UK Limited
Date: 27-05-2022
Managing radical software engineers: Between order and chaos
Publisher: ACM Press
Date: 2005
eGovernment Strategies: ICT innovation in international public sector contexts (Editorial)
Publisher: Elsevier BV
Date: 06-2008
Facilitating knowledge management through market mechanism
Publisher: Wiley
Date: 04-2005
DOI: 10.1002/KPM.226
Strategically-motivated advanced persistent threat: Definition, process, tactics and a disinformation model of counterattack
Publisher: Elsevier BV
Date: 09-2019
Technology-Enabled Participatory Platforms for Civic Engagement: The Case of U.S. Cities
Publisher: Informa UK Limited
Date: 02-10-2014
Business Model Canvas to Create and Capture AI-enabled Public Value
Publisher: Hawaii International Conference on System Sciences
Date: 2021
Patterns and Structures of Intra-organizational Learning Networks within a Knowledge-Intensive Organization
Publisher: SAGE Publications
Date: 06-2010
DOI: 10.1057/JIT.2010.3
Abstract: This paper employs the network perspective to study patterns and structures of intra- organizational learning networks. The theoretical background draws from cognitive theories, theories of homophily and proximity, theories of social exchange, the theory of generalized exchange, small-worlds theory, and social process theory. The levels of analysis applied are actor, dyadic, triadic, and global. Confirmatory social network analysis (exponential random graph modeling) was employed for data analysis. Findings suggest: (1) central actors in the learning network are experienced and hold senior positions in the organizational hierarchy (2) evidence of homophlly (In terms of gender, tenure, and hierarchical level relations) and proximity (In terms of geographical and departmental distances) in learning relationships (3) learning relationships are non-reciprocal and (4) transitivity and high local clustering with sparse inter-cluster ties are significant for intra-organizational learning networks.
On organizational robustness: A conceptual framework
Publisher: Wiley
Date: 24-06-2023
Abstract: Understanding robustness and how organizations can configure and adapt is fundamental for their survival. In this paper, we build on the general system theory to conceptualize the underlying mechanisms of organizational robustness. We propose a framework that defines the fundamental notions and typologies of robustness— instrumental, structural, and cognitive robustness. We define mechanisms for these three categories of robustness as strategical mechanisms, functional mechanisms, and infrastructure mechanisms, and we explain how these mechanisms enable proactive, structured, or agile organizational responses to predictable and unpredictable crises.
IS YOUR SUPPLY CHAIN READY FOR THE NEXT DISRUPTION? BUILDING RESILIENT CHAINS
Publisher: FapUNIFESP (SciELO)
Date: 2022
DOI: 10.1590/S0034-759020220106
Abstract: ABSTRACT The ability to recover from disruptions is important for organizations and supply chains. Empirical data were used to investigate factors that affect supply chain recovery from disruptions, including collaboration, visibility, flexibility, analytical orientation, and supply chain risk management. A literature review was conducted to build an online questionnaire that was applied to manufacturing firms in Brazil. This work’s statistical method includes confirmatory factor analysis and structural equation modeling. Our results indicate that a package of resilience capabilities - collaboration, flexibility, visibility, and analytical orientation - positively affect supply chain resilience. Improving such capabilities, therefore, will allow supply chains to recover better from disruptions. It was also discovered, however, that supply chains do not recover from disruptions by way of supply chain risk management alone. Mutual impacts also exist between the group of resilience capabilities and supply chain risk management.
Managing the proliferation of weapons of mass destruction
Publisher: Informa UK Limited
Date: 07-11-2008
The frontiers of knowledge management
Publisher: Emerald
Date: 07-2006
DOI: 10.1108/03055720610703579
Abstract: This paper seeks to discuss the new frontiers of knowledge management research. The paper is based on the author's experiences of putting together a compilation of writings by scholars on the future of knowledge management. The paper outlines a research agenda for knowledge management. The paper sheds light on critical problems that need to be examined in order to advance the field of knowledge management. Current scholars and students in the area of knowledge management can gain from the insights presented here.
City profile: Pune, India
Publisher: Elsevier BV
Date: 04-2016
Digital transformation in the resource and energy sectors: A systematic review
Publisher: Elsevier BV
Date: 06-2022
Managing knowledge transfer in distributed contexts
Publisher: Wiley
Date: 09-10-2008
Mobile Health Divide Between Clinicians and Patients in Cancer Care: Results From a Cross-Sectional International Survey (Preprint)
Publisher: JMIR Publications Inc.
Date: 02-02-2019
Abstract: obile technologies are increasingly being used to manage chronic diseases, including cancer, with the promise of improving the efficiency and effectiveness of care. Among the myriad of mobile technologies in health care, we have seen an explosion of mobile apps. The rapid increase in digital health apps is not paralleled by a similar trend in usage statistics by clinicians and patients. Little is known about how much and in what ways mobile health (mHealth) apps are used by clinicians and patients for cancer care, what variables affect their use of mHealth, and what patients’ and clinicians’ expectations of mHealth apps are. his study aimed to describe the patient and clinician population that uses mHealth in cancer care and to provide recommendations to app developers and regulators to generally increase the use and efficacy of mHealth apps. hrough a cross-sectional Web-based survey, we explored the current utilization rates of mHealth in cancer care and factors that explain the differences in utilization by patients and clinicians across the United States and 5 different countries in Europe. In addition, we conducted an international workshop with more than 100 stakeholders and a roundtable with key representatives of international organizations of clinicians and patients to solicit feedback on the survey results and develop insights into mHealth app development practices. total of 1033 patients and 1116 clinicians participated in the survey. The proportion of cancer patients using mHealth (294/1033, 28.46%) was far lower than that of clinicians (859/1116, 76.97%). Accounting for age and salary level, the marginal probabilities of use at means are still significantly different between the 2 groups and were 69.8% for clinicians and 38.7% for patients using the propensity score–based regression adjustment with weighting technique. Moreover, our analysis identified a gap between basic and advanced users, with a prevalent use for activities related to the automation of processes and the interaction with other in iduals and a limited adoption for side-effect management and compliance monitoring in both groups. Health apps can provide access to clinical and economic data that are low cost, easy to access, and personalized. The benefits can go as far as increasing patients’ chances of overall survival. However, despite its potential, evidence on the actual use of mobile technologies in cancer care is not promising. If the promise of mHealth is to be fulfilled, clinician and patient usage rates will need to converge. Ideally, cancer apps should be designed in ways that strengthen the patient-physician relationship, ease physicians’ workload, be tested for validity and effectiveness, and fit the criteria for reimbursement.
Mind your language
Publisher: Institution of Engineering and Technology (IET)
Date: 10-2005
DOI: 10.1049/EM:20050514
Design and management of digital transformations for value creation
Publisher: Elsevier BV
Date: 04-2022
Knowledge management in hospitals
Publisher: Inderscience Publishers
Date: 2002
Looking for clues to failures in large-scale, public sector projects
Publisher: IEEE
Date: 2011
Experiences with conducting project postmortems
Publisher: Wiley
Date: 04-2005
DOI: 10.1002/SPIP.224
A Typology of Chatbots in Public Service Delivery
Publisher: Institute of Electrical and Electronics Engineers (IEEE)
Date: 05-2021
Big Data in the Public Sector: Lessons for Practitioners and Scholars
Publisher: SAGE Publications
Date: 06-11-2017
Abstract: In this essay, we consider the role of Big Data in the public sector. Motivating our work is the recognition that Big Data is still in its infancy and many important questions regarding the true value of Big Data remain unanswered. The question we consider is as follows: What are the limits, or potential, of Big Data in the public sector? By reviewing the literature and summarizing insights from a series of interviews from public sector Chief Information Officers (CIOs), we offer a scholarly foundation for both practitioners and researchers interested in understanding Big Data in the public sector.
Managing knowledge in global software development efforts
Publisher: Institute of Electrical and Electronics Engineers (IEEE)
Date: 09-2006
DOI: 10.1109/MS.2006.135
Mitigating urban heat with optimal distribution of vegetation and buildings
Publisher: Elsevier BV
Date: 07-2022
Signals, signal devices, and signal space in organisations
Publisher: Inderscience Publishers
Date: 2004
Restructuring government intelligence programs
Publisher: Elsevier BV
Date: 2005
A glimpse into policy informatics: The case of participatory platforms that generate synthetic empathy
Publisher: Association for Information Systems
Date: 2013
DOI: 10.17705/1CAIS.03321
Every citizen a missile
Publisher: Elsevier BV
Date: 07-2003
Agile Information Systems
Publisher: Routledge
Date: 19-10-2006
Spatial-temporal effect of household solid waste on illegal dumping
Publisher: Elsevier BV
Date: 08-2019
Leveraging Technologies in Public Agencies: The Case of the U.S. Census Bureau and the 2010 Census
Publisher: Wiley
Date: 05-06-2012
Knowledge risks in organizational networks: An exploratory framework
Publisher: Elsevier BV
Date: 03-2012
Dismantling terrorist networks: Evaluating strategic options using agent-based modeling
Publisher: Elsevier BV
Date: 09-2010
Citizen Apps to Solve Complex Urban Problems
Publisher: Informa UK Limited
Date: 07-2012
Choosing between technology solutions
Publisher: Institution of Engineering and Technology (IET)
Date: 02-2006
DOI: 10.1049/EM:20060110
Will AI ever sit at the C-suite table? The future of senior leadership
Publisher: Elsevier BV
Date: 07-2021
9–11 Information failures
Publisher: Institute of Electrical and Electronics Engineers (IEEE)
Date: 03-2003
Interpreting national artificial intelligence plans
Publisher: Elsevier BV
Date: 09-2022
Knowledge management in non-collocated environments: a look at centralized vs. distributed design approaches
Publisher: IEEE
Date: 2003
What do parents value in a child care provider? Evidence from Yelp consumer reviews
Publisher: Elsevier BV
Date: 2020
Metaverse-enabled entrepreneurship
Publisher: Elsevier BV
Date: 06-2023
Understanding policy and technology responses in mitigating urban heat islands: A literature review and directions for future research
Publisher: Elsevier BV
Date: 07-2021
Contextualizing organizational interventions of knowledge management systems: A design science perspective
Publisher: Wiley
Date: 14-02-2012
DOI: 10.1002/ASI.22599
Managing knowledge in spin-offs
Publisher: Institution of Engineering and Technology (IET)
Date: 10-2006
DOI: 10.1049/EM:20060502
Charting the coevolution of cyberprotest and counteraction: The case of former Soviet Union states from 1997 to 2011
Publisher: SAGE Publications
Date: 24-10-2012
Abstract: The authors systematically investigate the evolution of the modern information and communication technologies (ICTs) and the associated changes in protest – related tactics employed by two main stakeholders in the contemporary contentious political processes – dissenters and incumbent political authorities. Through in-depth investigation of the cyberprotest cases in the former Soviet states of Belarus, Moldova, Russia, and Ukraine, which occurred during the last decade, a coherent outline is developed of the co-evolution of the ICT-enabled protest tactics of the main counterparts in the contemporary political struggle in these countries. Particularly, it was found that there were at least three highly distinguishable levels of development of modern ICTs and the associated types of protest-related tactics employed by the main stakeholders in these events. It was established that as soon as the authorities were able to effectively counteract the previous ICT-enabled tactics by the dissenters, new developments in modern ICTs always empowered the latter to devise new effective strategies to overcome previously successful counterrevolutionary measures of the political authorities.
How much is not enough
Publisher: Elsevier BV
Date: 12-2022
Deploying information technologies for organizational innovation: Lessons from case studies
Publisher: Elsevier BV
Date: 04-2011
Facilitating tacit knowledge exchange
Publisher: Association for Computing Machinery (ACM)
Date: 06-2003
Abstract: Sharings insights from a humanistic and entertainment approach to improving organizational efficiency.
Business customer communities and knowledge sharing: Exploratory study of critical issues
Publisher: Informa UK Limited
Date: 10-2006
Considerations for Information Systems backsourcing: A framework for knowledge re-integration
Publisher: Informa UK Limited
Date: 08-04-2011
Artificial Intelligence Technologies and Related Urban Planning and Development Concepts: How Are They Perceived and Utilized in Australia?
Publisher: Elsevier BV
Date: 12-2020
Digital value systems and sustainability
Publisher: Edward Elgar Publishing
Date: 15-08-2023
Assessing the relevance of governmental characteristics to address wicked problems in turbulent times
Publisher: No publisher found
Date: 2022
Is mandatory seller disclosure of flood risk necessary? A Brisbane, Australia, case study
Publisher: Emerald
Date: 22-05-2023
DOI: 10.1108/JPPEL-08-2022-0029
Abstract: Information on the impact of flooding is fundamental to mitigating flood risk in residential property. This paper aims to provide insight into the seller disclosure of flood risk and buyer behaviour in the absence of mandated seller disclosure. This paper adopts a case study approach to critically evaluate the matrix of flood information available for buyers purchasing residential property in Brisbane, Queensland. This paper uses big data analytic techniques to extract and analyse internet data from online seller agents and buyer platforms to gain an understanding of buyer awareness and consideration of flood risk in the residential property market. Analysis of property marketing data demonstrates that seller agents voluntarily disclose flood impact only in periods where a flooding event is anticipated and is limited to asserting a property is free of flood risk. Analysis of buyer commentary demonstrates that buyers are either unaware of flood information or are discounting the risk of flood in favour of other property and locational attributes when selecting residential property. This research suggests that improved and accessible government-provided flood mapping tools are not enhancing buyers’ understanding and awareness of flood risk. Accordingly, it is recommended that mandatory disclosure be introduced in Queensland so that buyers are more able to manage risk and investment decisions before the purchase of residential property. This paper contributes to existing literature on raising community awareness and understanding of natural disaster risks and makes a further contribution in identifying mandatory disclosure as a mechanism to highlight the risk of flooding and inform residential property purchasers.
Impeding insurgent attacks
Publisher: Elsevier BV
Date: 02-2007
Information technology, innovation and the war on terrorism
Publisher: Elsevier BV
Date: 02-2007
The ten outsourcing traps to avoid
Publisher: Emerald
Date: 04-2004
DOI: 10.1108/02756660410525399
Abstract: As businesses struggle to lower cost and grow revenues, outsourcing initiatives are underway in many small, medium, and large global companies. Outsourcing strategies are considered by many as a “silver bullet” to resolve organizational problems. They have been touted as the “holy grail” to reduce costs, focus on core business processes, improve product and service offerings, and speed up time to market. These benefits are only achieved by organizations that master the art of devising, deploying, and maintaining outsourcing relationships, for many these benefits remain elusive. The following article identifies the ten traps of outsourcing.
Race to dot.com and back
Publisher: Informa UK Limited
Date: 06-2005
Performance impacts of structure and volition in implementing policy through it-enabled government-to-citizen and government-to-employee interactions
Publisher: Elsevier BV
Date: 12-2019
Understanding digital transformation in advanced manufacturing and engineering: A bibliometric analysis, topic modeling and research trend discovery
Publisher: Elsevier BV
Date: 10-2021
National strategic artificial intelligence plans
Publisher: Elsevier BV
Date: 09-2020
Information and knowledge management in public sector networks
Publisher: Informa UK Limited
Date: 12-2009
Connectivity among terrorist groups
Publisher: Informa UK Limited
Date: 23-05-2007
Sustaining innovation is challenge for incumbents
Publisher: Informa UK Limited
Date: 07-2009
What Can the Public Sector Teach Us About Deploying Artificial Intelligence Technologies?
Publisher: Institute of Electrical and Electronics Engineers (IEEE)
Date: 11-2022
Managing radical software engineering: leverage order and chaos
Publisher: Inderscience Publishers
Date: 2008
Securing information assets
Publisher: SAGE Publications
Date: 03-2009
Abstract: In today's competitive environment, organizations succeed or fail based on how well they manage information. To address this reality, organizations spend millions, if not billions, on securing their information advantages. New information technologies and methodologies are adopted, while old ones are dismantled or upgraded. To win, the information manager must constantly seek to outperform his or her competition. In this article the author asks how he or she does it? Perhaps by acquiring the best new technologies, hiring the most intelligent information professionals, and continuously keeping a watchful eye on the future. But, he asks, does having the best information, the best information systems, and the best information professionals, really pay off? Is there victory in sight? Or, is this just a continuous game with no clear winners?
Overcoming technology resistance
Publisher: Wiley
Date: 12-2007
Cyber-physical innovations:
Publisher: ACM
Date: 09-06-2021
Related Organisations
Related Funding Activities
Discovery Projects - Grant ID: DP220101255
Start Date: 12-2022
End Date: 11-2025
Amount: $499,630.00
Funder: Australian Research Council
View Funded Activity