ORCID Profile
0000-0002-7125-1857
Current Organisation
University of South Australia
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Publisher: Elsevier BV
Date: 10-2012
Publisher: Informa UK Limited
Date: 03-2019
Publisher: Elsevier BV
Date: 03-2017
Publisher: Elsevier BV
Date: 06-2006
Publisher: Elsevier BV
Date: 06-2016
Publisher: Elsevier BV
Date: 04-2013
Publisher: Emerald
Date: 08-03-2011
DOI: 10.1108/09596111111119365
Abstract: The purpose of this paper is to develop an understanding of the internationalisation prospects of Chinese domestic hotel firms. This study examined the Jin Jiang Hotel Group, China's largest domestic hotel firm. The qualitative method of semi‐structured personal interviews was selected in the design of this exploratory study to address the research question: What are the factors guiding Jin Jiang's considerations for internationalisation? Personal interviews were conducted with the senior corporate headquarters' management in Shanghai. The findings indicate that the firm is in a stage of pre‐internationalisation in its organisational development, and has adopted a cautious and passive approach on its path towards internationalisation. This paper identifies company abilities, government support, marketing and brand strategy, network and management standards, state‐owned enterprise (SOE) related problems, human resources and other external opportunities/challenges as factors that may affect the firm's internationalisation. This paper develops a better understanding of the evolution of Chinese SOEs' internal capabilities as internationally competitive providers of hospitality management services. It also explores the nature of relevant relationships that will determine the activities, pace, and progress along such firms' internationalisation paths. The paper specifically provides understanding of a firm's prospects of internationalisation, internationalisation activities that the firm has already undertaken, factors that support or inhibit internationalisation, and future intentions and plans for internationalisation. This paper analyses factors underlying a Chinese SOE domestic hotel firm's approach to internationalisation. While most internationalisation studies are conducted after the firm has already internationalised, this study examines the pre‐internationalisation stage.
Publisher: SAGE Publications
Date: 02-2013
Abstract: China’s hotel industry has been at the forefront of the country’s reform and open-door endeavors since 1978. The process of reform blends free-market concepts with historical Chinese approaches, as demonstrated by the case of Jin Jiang Hotel Group, a state-owned enterprise (SOE), which is China’s largest hotel firm. Through a landmark series of interviews with Jin Jiang executives, this case study identifies and analyzes the domestic expansion processes that have influenced the firm’s development. The themes informing this domestic development process include developing core competencies (brand building, networks, and core standards), corporate restructuring, human resources development, and regional domestic market penetration. Of the many legacy issues that Jin Jiang must address, human resources is perhaps foremost, given its responsibility for existing employees, even as it upgrades its workforce with both local residents and expatriates. The firm’s brand building efforts likewise move forward as it integrates two other brands from a government-encouraged merger.
Publisher: Informa UK Limited
Date: 21-08-2014
Publisher: Elsevier BV
Date: 08-2014
Publisher: Elsevier BV
Date: 12-2008
Publisher: Informa UK Limited
Date: 02-01-2016
Publisher: Cognizant, LLC
Date: 11-05-2016
DOI: 10.3727/108354216X14559233984692
Abstract: This study conceptualizes the perception of a tourism destination image (TDI) in the process integrating multiple theories such as servicescape, place-based, and destination perceptions. The research outlines the conceptualization of a wine TDI in the form of a regional winescape framework as perceived by visitors. The nature of the wine tourism product and experience requires that a research approach be developed that differs from the generic approaches used in mainstream TDI studies. A free form approach was used to integrate TDI perception, services marketing, servicescape, and place-based marketing theories. The winescape construct is identified within a framework of eight dimensions for a well-known Australian region. The most important winescape dimension is the natural beauty/geographical setting. The in-state and out-of-state origin dynamic affects visitors' wine tourism behavior and perception of the region's winescape. For in-state and out-of-state visitors, there are pronounced differences in their perception of the region's winescape dimensions. Increasing distance from the destination region is pivotal in the perception of the winescape dimensions and thus the TDI.
Publisher: SAGE Publications
Date: 08-2007
Publisher: Informa UK Limited
Date: 13-02-2008
Publisher: SAGE Publications
Date: 15-01-2021
Abstract: The topic of cultural ersity in hospitality firms has been somewhat neglected in the abundant research on cultural ersity in organizations. To overcome the gap, the purpose of the research was to examine the antecedents and outcomes of employing a culturally erse workforce in hotels. Results from semistructured interviews showed there are four antecedents for the increase in cultural ersity and outcomes reflect significantly more benefits than challenges. Our findings suggest the benefits of cultural ersity come from the informational advantages, supporting the processing perspective. The challenges of ersity are rooted in the social categorization and in-group-out-group dynamics, lending support to the social identity theory. This study advances ersity literature based on research evidence of the various antecedents and outcomes in employing a culturally erse workforce. Implications for ersity management are offered so the benefits may be sustained, and the challenges may be minimized in hospitality firms.
Publisher: Emerald
Date: 28-03-2008
Publisher: Elsevier BV
Date: 09-2019
Publisher: Informa UK Limited
Date: 04-2013
Publisher: SAGE Publications
Date: 02-2008
Publisher: Informa UK Limited
Date: 2010
Publisher: Emerald
Date: 13-11-2017
DOI: 10.1108/IJCHM-03-2016-0147
Abstract: The purpose of this study was to examine the characteristics of mainland Chinese hotel firm internationalisation relative to traditional Western internationalisation theory through an analysis of the Shanghai Jin Jiang International Hotels Group’s joint venture with the Thayer Lodging Group to acquire Interstate Hotels & Resorts. The case study method was used to examine the three firms involved in the joint venture acquisition. The technique of elite interviews was used to collect primary data. Semi-structured personal interviews were conducted with senior corporate executives who were engaged as principals with the conception, execution and administration of the joint venture. Content analysis was performed with the interview data, seeking themes and patterns consistent with the study purpose. The findings demonstrated specific characteristics that distinguish the internationalisation that Jin Jiang has pursued. The five distinctive characteristics were as follows: a “leap” market entry mode, a pattern of “a small fish eats a big fish”, a preference for purchasing hotels in the West, capital sourcing from Chinese banks and strategic rather than operational control of the acquired firm. The findings indicate both similarities and differences between the China context of hotel firm internationalisation and that of Western firms. Theoretical implications are examined through an analysis of Dunning’s OLI (ownership, location, internalisation) framework. Generalisability of empirical findings may be limited by the China context and the unique combination of three firms. The findings advance our understanding of the relationship between Chinese and Western practices, particularly in the approaches that firms take in internationalisation. The story reported in this paper is about the first firm internationalisation endeavour in the mainland Chinese hotel industry. This is a landmark event for the international hospitality industry that will have historical significance, and represents the leading edge of mainland Chinese hotel firm cross-border expansion. This study contributes an early analysis of how the Chinese hotel sector may approach internationalisation.
Publisher: Cognizant, LLC
Date: 28-11-2017
DOI: 10.3727/108354217X15023805452059
Abstract: The wine tourism literature is still in its nascent stage as far as the conceptualization of the winescape construct is concerned. In our study 407 responses are collected through a self-administered survey in an Australian wine region. This research contributes to the winescape knowledge base using a triad of methods and a measured multilayered approach by first applying content analysis to the holistic or free-text technique to measure wine region image. Having identified a number of winescape elements, the pick-any technique is then used to further validate the existence of the winescape elements and some of its dimensions. Finally, we empirically validate a 25-item winescape scale through a measurement model, using a macroapproach (viewing the winescape as a wine region or route) and servicescape theory as framework. The winescape scale tests and extends the applicability of the servicescape framework to the macrocontext of a wine region.
No related grants have been discovered for Michael J. Gross.