ORCID Profile
0000-0003-3398-6323
Current Organisation
Murdoch University
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Publisher: Informa UK Limited
Date: 14-06-2013
Publisher: Emerald
Date: 08-05-2018
DOI: 10.1108/IJQRM-10-2016-0180
Abstract: The purpose of this paper is to provide a conceptual framework for the development of total quality management (TQM) model for service organizations considering both internal and external environmental factors. Through an extensive literature search, it is found that despite a large body of knowledge on TQM, there is hardly any research undertaken on the model of service quality including all external and internal factors that can affect the impact of soft and hard TQM factors on organizations performance. So, a systematic literature review has been conducted to extract the relevant journal articles for the study purpose. The conceptual model fills this yawning gap and presents a framework of integrated relationships based on several constituent models. These are soft TQM factors, hard TQM factors and organizational performance. Moreover, quality improvement, market benefits, R& D performance and quality performance are used as mediators while industry rivalry and entry barriers are used as moderators between soft and hard TQM and organizational performance. The seven propositions, derived from these elements, highlight the dynamic relationship between above mentioned constructs. One major limitation is the testing of this model. It has not been tested in any environment or organization to assess its validity. Future research can be done to test the developed hypotheses. Besides three journals, other journals can also be focused in future to get detailed insight into different factors. Impact of IT on organizational processes toward TQM can also be studied in future. More rigorous statistical tests can also be applied to generate more findings with an extension of review time period and selection of more journals. The model developed in this study can be applied in any service organization with slight modifications to enhance the service quality of organizations by integrating both internal and external aspects for quality improvement. By adopting this framework, organizations can increase their production quality. This proposed framework will help organizations to effectively implement TQM in their organizations considering internal and external organizational factors.
Publisher: Emerald
Date: 04-03-2019
DOI: 10.1108/IJPPM-03-2018-0126
Abstract: The purpose of this paper is to know that how group resources (internal and external) and the relationship quality among group members relate to group performance. Given the normative nature of group performance, the study is carried out in a contrived environment. Participants were 204 master of business administration students who were allocated to 51 study groups. Data were collected in three waves and from two different sources, i.e., students and instructors. Data analysis was carried out by employing regression analysis and the bootstrapping procedure, i.e., PROCESS. The results of this paper reveal that an in idual-level internal resource, i.e. time, positively predicts group performance, while group-level internal resources, i.e., group composition and group members’ experience, negatively predict group performance. Both external resources (external communication and instructor’s support) are found to have a positive effect on group performance. The relationship quality among group members partially relates to group performance. Instructor’s support as an external resource is found to moderate the relationship between only two aspects of relationship quality and group performance. This study provides guidance to group members as to how they can utilize internal and external group resources and their relationship quality for enhancing their group performance. Managers in varied organizations can also utilize the findings of this study. This study is unique in that it offers a new insight into internal and external resources and relationship quality, that is, from the perspective of group performance. The group resources included in the study are rarely found in the existing literature.
Publisher: Wiley
Date: 28-07-2019
DOI: 10.1111/HEQU.12227
Publisher: Inderscience Publishers
Date: 2014
Publisher: Inderscience Publishers
Date: 2013
Location: Pakistan
No related grants have been discovered for Kanwal Nasim.